Discussions

Just reading these comments on American Woodmark Cabinetry. As someone who has worked in the cabinet world, I must state that even if the outer box of a cabinet arrives with no signs of damage, you MUST open each cabinet/moldings/accessories in order to determine damages. Many times the outside of the box may look perfect, but cabinets can be damaged during shipping without signs of damage on the outside cardboard boxes - it is just the unfortunate truth of shipping. My recommendation is to completely unbox your cabinets/moldings/accessories within 7-Days of delivery. Look at each cabinet/molding/accessories at a 360-degree view. If you find damages, take pictures from 3-feet away at a straight view, then if closer pictures are needed to detail the damage, take those as well. Organize your pictires by renaming them the nomenclature (items number of the product) and if more than one photo is taken, then detail it with a -1, -2, etc.Submit these photos and line items to the manufacturer (800-number) along with your Order Number. They will evaluate the photos and determine if these are damages. I aldo recommend you educate yourself on cabinetry. Joint-lines are some of the most misunderstood complaints about cabinetry. Wood expands and contracts based on humidity/heat/cold, humidity being the key factor. If you have a painted maple cabinet/door, you will see separation at the joing lines at some point in the life of the cabinetry. Paint does not expand and contract, it separates, so you need to be prepare for this to happend during the entire life of the cabinetry. If you do not like this look, then you have two other options, MDF doors or a heat wrapped Medium/High Density Door. Both stained and painted cabinets with have changing joint lines throught the life of the cabinetry. Joint lines are in-spec unless you can slide a credit card through the joint lines. Also, make sure you look to see if there are cracks off the joint lines, these would be under warranty depending on the brand of cabinets you purchase.Always look for cabinets that have a "Limited Lifetime Warranty" and understand how the warranty works before you decided on the line of cabinetry you purchase.

Cabinets are typically a once in a lifetime purchase, so make sure you educate yourself on all aspects of cabinetry. I can promise you that all manufacturers have the exact same issues, The quality between Kraftmaid, American Woodmark, and Thomasville are exactly the same. They all have issues with logistics, and keep in mind that the people delivering the cabinets and makeing the cabinets are human - mistakes can happen, but most cabinetry companies stand behind their products and will replace damaged cabinets.

Before purchasing your cabinets, you have to do your research, and know what to ask the designer. There are YouTube videos you can access, read articles by This Old House and other reputable organizations. Also, inspect your cabinets within 7-Days of receipt, because if you report initial damages beyond 90-Days from delivery, you may be stuck with the damaged cabinet/molding/accessory. Make sure nothing is missing from your order as well within 7-Days from delivery. Report this information ASAP, so you can get your items resent to you quickly.

Two more important tips are to NOT Demo your kitchens or bathrooms prior to delivery of cabinets and inspection of each component. If you do, you will not be reimbursed or given compensation for having to each out or wash your dishes in the bathtub. And, DO NOT install damaged cabinets as the manufacturing company will not be able to tell if the damage happened during installation, and it will NOT be covered by the warranty.

Be diligent in your research, because this is an expensive purchase. Don't get caught up in thinking that spending more money will change the quality of the cabinets you receive, at least in the Made-to-Order world of cabinetry. In-stock cabinets are contractor grade cabinets and come in significantly fewer styles and finishes, thKnow the difference and be prepare for damages as they are more likely to happen than most would think - logistics damages are definately more likely to happend (with or without outer cardboard box damage).

Finally, be realistic - demanding compensation for damages and contractor visits is unreasonable, and I can guarantee you that you will more than likely be disappointed with the outcome. Allow the cabinet company to replace the cabinets - it doesn't hurt to ask them to enhance the packaging to avoid another damage cabinet, but don't be surprised if it takes a few times for your damaged item to come in without damages - it's a human operations and cabinets are boxes with nothing inside to keep them from being bounced around in a truck or by the handler of the cabinet. Damage is going to happen, so be prepared.

We too are experiencing problems with the door and drawers finish wearing off. Our kitchen and master bath look horrible after 6 years. I filled out their contact form on their website and have not received a reply. I've reached out to the company we bought them from and they said they cannot do anything. $30k of crap.

I found the same to be true with the wall cabinets. Depth is only 10 inches, so dishes that fit in my old cabinets do not fit in my Kraftmaid, very disappointing.

Purchased an entire kitchen 11years ago have been very happy with it. Nada problem with a drawer this year and after some time I received the correct parts. Love the quality of the cabinets.

I need to know who handles Thomasville Cabinets in Kansas?

I should have taken these bad reviews to heart. I was told not to believe the bad reviews. I should have stayed far away from this brand. Heed these warnings.

I am so sorry to hear your experience was so bad! Can I ask which line of Merillat cabinets you purchased (Basic/Classic/Masterpiece)? Our kitchen vendor carries Merillat and is recommending them but we are wary.

From the problems you described in your review, it sounds to me like the problems you experienced are more than likely the inexperience of the Lowe's Designer and errors in the ordering process than they are with the cabinets themselves...as for dried food on the cabinets - that, I can almost guarantee you, did not happen in the factory, either the tradesman on the job did that, or perhaps somewhere in the shipping & delivery process. I'm not affiliated with Diamond or Masterbrand in anyone, just been around the cabinet game for a long time.
The Lowe's Designer may have been very likable, kind and understanding, but that does not always equate to compentant.

don't buy shenandoah cabinets. i bought them at lowes in 2018. the glue holding the cabinets together started coming apart. i called shenandoah and they replaced three cabinets and six doors. the replacement cabinets were terrible. a drop of paint in the middle of the door, one door had a deep groove in it. i took pictures then they replaced one cabinet and three doors. tone of the doors had a three inch crack in the door. it's obvious shenandoah cabinets has zero quality control. i gave up and am using old doors that were not painted. this company stays in business with lowes and they sell crap.

Same problem! Ordered March 30, 2021 every single door and drawer either has a scratch, gouge, are missing paint on corners. Cabinets are white. Told the sales rep that we wanted all new drawer and door fronts and they say they do one of two things they either repair or replace. Really no kidding! It’s ridiculous because in about a month it’ll be a year and we’re still waiting for two cabinets that they just can’t seem to get right which is holding everything up in the entire kitchen. They just want to send someone out that they call a paint medic to see what they can all touch up. I don’t really want these cabinets touched up I paid for new cabinets out of the box I did not pay for cabinets that look like they’ve been used for five years. We want a factory finish. The rep admitted two months ago when he was here and said he was going to order all new door and drawer fronts that until the third try quality control doesn’t really even look at it maybe one cabinet out of 50 it’s actually ridiculous.

Hello
I have also purchased cabinets from American woodmark and have issues with them, looking into suing them. Did you by any chance purchase the luxury package construction?

Hello
I have also purchased cabinets from American woodmark and have issues with them, looking into suing them. Did you by any chance purchase the luxury package construction?

Hello
I have also purchased cabinets from American woodmark and have issues with them, looking into suing them. Did you by any chance purchase the luxury package construction?

Hello
I have also purchased cabinets from American woodmark and have issues with them, looking into suing them. Did you by any chance purchase the luxury package construction?

Hello
I have also purchased cabinets from American woodmark and have issues with them, looking into suing them. Did you by any chance purchase the luxury package construction?

There is no quality control. I’m installing cabinets for a friend. First delivery. Cabinet boxes out of square. Poor finish. Replacements came nail holes showing. One had a big chip on one side (not from shipping) the other side was gray. There white cabinets

You have nobody but yourself to blame for getting your cabinets from a big box store. By design it's an inferior product, which is why it's cheaper. Yes cabinets from a kitchen design showroom are more costly, but you get what you pay for.

Sometimes sir you just need to take a step back and “JUST LOOK AT IT”

The problem with customers reviewing products that they don't know anything about is that their expectations are often unrealistic because they aren't based on knowledge, just feelings.

Our company does not carry Omega but all painted finishes on all painted cabinetry is easily damaged by water. In fact, the paint (conversion varnish) used by Thomasville and Omega is most likely the identical. Beveling the outside frame of the shaker door would also not help the situation because all beveled door styles are not total bevels but have clipped corners and so the water would still collect in the seam between the door frame and the center panel. And center panels are never glued, they float in the door frame, so water will enter the seam in every cabinet brand.

Don't blame the cabinet brand because you are messy. No cabinet company will replace cabinetry damaged by water.

Research on Kitchen Cabinets

Your comment is irrelevant. Anything made 23 years ago will be of better quality. Most things made these days is garbage unless you are going with a super high end product. I just purchased Aristokraft cabinets and they craftsmanship is subpar to say the least.

None of Wellborn cabinets come with handles. The purchaser of the cabinets can choose no handles (a modern/contemporary style) or hardware to match their decor. There are hundreds of choices for cabinet hardware. I purchased Wellborn cabinets in 2017 and have a brown/grey finish with a glaze on a slab door, no handles. In 4 years of use, I have not had any issues. They look terrific. If it was your “…mistake having not asked that question during the purchase process”, how can you rate the cabinet company so poorly? It would seem the negative review should be directed to the salesperson who did not advise you of the need to buy hardware or you for not asking. Either way, you can always add hardware now.

We ordered our cabinets in April as well. 9/4 still no cabinets. I’m told they’re sitting in Albany somewhere. I live 2 hours from Albany and they I’ve no idea when they will be delivered! Ready to go to BBB. This is unacceptable! Better hear something this week. Very sad how they can do business this way. And shame on Home Depot for allowing people to even order.

Yes, I totally agree with you. I have the same issue as yours. The poor work quality, look so cheap. I don't know what I should do now.

I would give zero stars if I could, not going to complain about the designer-but Thomasville cabinets are crap! Home Depot should cut ties with the supplier and reading these reviews they should have done it a long time ago. Cheap material used with horrible workmanship. Home Depot wants you to jump through hoops and will do very little to help you.

There is definitely NO excuse for sending the wrong cabinets, that is for sure. However, with the "covid crisis" getting anything made/delivered has been a huge deal. Not sure if you can reply to this but I was wondering if they had quoted you delivery times that were sooner but instead you got them a month later? Or did they tell you it would take that long in the first place? Just curious if they are honest about their lead times or not

I honestly don't understand your review and comment AT ALL. You state "great selection, great products", "the quality of their cabinets is awesome" yet none of your review "points" goes over a 2.0 score. This is clearly incredibly misleading...?

Liar - stop supporting this company and their like of true craftsmanship

We purchased the economy Merillat cabinets and they are poorly made, even for economy: stain is missing, broken pullout shelf, glued on pieces that are falling off. Just do not buy these.

Thanks for your review, we just order from American Woodmark, same style & color.
Waiting for my order and everything else.

Did they help at all? Replace it or make it right? We just received our cabinets and they are horrible. Looking for solutions to figure out how to proceed

I have issues as well with peeling and hairline scratches. Cabinets are only 3 years old and their customer service stated it was as a result of wear and tear. I don't believe it and haven't had any luck in getting local or regional rep to come and see for himself. Has anyone gone to the better business bureau or know the name of their president? AV

Doing my kitchen soon and was between this manufacturer and another. Thanks for this info I just made my decision not to go with them. Sorry that your cabinets didn't hold up

We are experiencing the same as you with these cabinets. It is unimaginable that this company is okay with selling such an inferior product. It truly is embarrassing to have anyone over to our home. I love to cook and have an open kitchen/family room; the condition of these cabinets stops me from taking pride in my beautiful home. They really should be ashamed of themselves!!

We did a major overhaul of the old kitchen and bought$13,000 of white Kraftmaid cabinets. The company that sold us the product came out to have a look at the peeling cabinet doors and ordered 4 new doors. we have not had them installed during the pandemic but we are noticing more of the cabinets peeling. When I purchased I believed that Kraftmaid was a good company but I no longer believe that. When I called for touch up paint, my call was not returned. My sister in law has the same problem with her Kraftmaid white cabinets. We are both sick over what we paid for the cabinets and what poor quality they are. My cabinets are a 2 years old.

We just had a contractor install a "custom-built" cabinet in our kitchen. For starters, Medallion was never represented as a semi-custom cabinetry supplier -- our designers stated our cabinets would be custom built.

There are so many problems, I won't start listing them here just yet. We are waiting for our designer to take care of the problem -- just take the "custom" piece and other pieces yet to be installed and refund us. IF they handle it promptly and appropriately, I will be certain to share. However, Doug, since you have such great experience, perhaps we need to have your connections. Evidently, they have the ability to make things happen but only with their representatives -- based upon these reviews.

I tried to find Mr. Whalen on LinkedIn as a Medallion representative but he doesn't come up. Doesn't matter because he is probably not in our area -- South Dakota -- hopefully we have a representative with the same stellar connections.

I would proceed with caution and it appears that unless you have a Mr. Doug Whalen in your corner, buyer beware. Let's hope they rectify the problem promptly. I will be back to share my experience with our request for resolution from Medallion.

We got Kraftmaid custom cabinets when we re-did ouR bathroom. Less than a year I noticed peeling paint. I called them and emailed them and they said it was from water gave the same excuses and sent me a small paint touch up. I’m so disappointed, now it’s been 3 years and I see paint is bubbling in other areas. I don’t think these cabinets should be in kitchens or bathrooms. There’s something wrong with this. Super disgusted

This is currently happening to me. They lost one of my cabinets on monday and im on hold with them now. Do not use them.

I absolutely agree!! American Woodmark cabinets go through no quality control & without a doubt exceptionally horrible cabinets that should not be sent to customers. I'm reviewing these comments too late. I purchased over $20K (over 20 plus boxes) of their Leesburg painted linen for my new home & every single base pullout drawer face & hanging cabinet doors had clearly visible unaliged joints with raw wood showing through. Not to mention, it was extra charge for the pullout drawers & shaker style face drawers. They still have not responded to me. Can't believe they shipped this to customers. To help other buyers, do not waste your money. Seriously, Go elsewhere or good luck with a better experience. I will try to attach photos, if I can...on order to help others not make same mistake! They quality certification mention on the site is complete bull, don't fall for it.

We just signed a 17k contract with HD.
We r not rich.
Should ww backoff.
Very scary reviews about your products and customer service

We had the same issue with warped door! Luckily, the company did send the right replacement.

Hi, Richard, I love this wall cabinet in one of pictures, with the glass doors on top and open shelf for books on the bottom, but I can’t find it in the Kraftmaid catalog. Do you remember what the name of the cabinet is? Was it one cabinet or a combination? It’s just what I’m looking for and I’m about to order Kraftmaid cabinets. Please reply.
Thank you!

May have to keep looking at other brands for kitchen cabinets as these reviews are making me Extremely nervous!

Making me extremely nervous to purchase the 28000$ estimate for cabinets from Lowe's

I am getting an estimate with Lowe's in Springfield TH for Kraftmaid cabinets. I received bid of 28,000 for white everyone shaker. I have l-shape 9 ft both ways and this does not include pulls, faucet or backsplash. I am definitely getting another company to bid after reading these reviews

The cabinets are beautiful. . but wait until they are over a year or two. The wood is soft...your fingernails hit the drawer pulls and the wood is so soft it actually chips away.. I called and asked what the problem was and a nasty woman told me what do you want if your cabinets are three years old. WOW ! My last house the cabinets were over 20 years old. Looked as beautiful as they day they were put in. Try cleaning the wood..you can't. My finish is coffee something or other..forgot. Very dark. Here is my take.. Beautiful wood but not able to take the water and grease and wear and tear being in a kitchen. Impossible to clean with out streaking. Tried every kind of furniture and cabinet cleaner out there. After $4000 ..you are stuck. Bought them at Lowes.

I have experience with KraftMaid kitchen cabinets in two houses. In both cases in several of the wall cabinets began pulling apart. In one case the back was separating from the sides and in the other both the front and back were separating. In the first case I found just a spot of glue holding the wood band, for attachment to the wall, to the sides. I took down all of the cabinets reinforced them with an additional wood band, screwed and glued. I just discovered the second case and have not yet started the repair process. They are very beautiful cabinets, just poorly engineered and fabricated with regard to attachment to the wall.

This page is for reviews about Wellborn Cabinet Inc. Not Wellborn Forest. It does not belong on a page about Wellborn Cabinet Inc. Wellborn Forest is not affiliated with Wellborn Forest

I work for Wellborn Cabinet, Inc. www.wellborn.com, the company whose page you have listed your review on. We are not affiliated in any way with Wellborn Forest products https://www.wellbornforest.com/. Since this website does not list Wellborn Forest as a cabinet Manufacturer on their website many times people post reviews about Wellborn Forest on this Wellborn Cabinet Inc. Page in error. Not your fault at all.

May I respectfully ask you pull down your review from this page that Kitchen Cabinet Reviews has created for Wellborn Cabinet Inc. reviews.


I would suggest moving your complaint to their Google My Business page. https://www.google.com/maps/place/Wellborn+Forest+Products,+Inc./@32.9166161,-85.9675847,17z/data=!3m1!4b1!4m5!3m4!1s0x888c0c85c8b3e945:0xec973abb4d7a1eab!8m2!3d32.9166116!4d-85.965396 since I cannot find mention of Wellborn Forest Products anywhere on Kitchen Cabinet Reviews.

Sir,

I work for Wellborn Cabinet, Inc. https://www.wellborn.com/ The company you gave a bad review to on this Kitchen Cabinet Review page. We are not the same company as Wellborn Forest Products https://www.wellbornforest.com/. Two totally different Companies, both in Alabama, not affiliated in any way.

Wellborn Forest Products is the company you want to complain about. I have asked Kitchen Cabinet Reviews several times to list both companies separately, however they have not responded to my requests. So they led you to give the wrong company a bad review.

May I request respectfully that you remove your review from the page about us.

I tried looking for any info on this site about Wellborn Forest and I cannot find any place here you can complain about them. May I suggest you go to their Google My Business page and place your complaint there as Kitchen Cabinet Reviews website will not list them separately for some reason: https://www.google.com/maps/place/Wellborn+Forest+Products,+Inc./@32.9166161,-85.9675847,17z/data=!3m1!4b1!4m5!3m4!1s0x888c0c85c8b3e945:0xec973abb4d7a1eab!8m2!3d32.9166116!4d-85.965396