Discussions

I believe your dismay might be with Lowes and not with Diamond.
I represent 20+ cabinet companies. They all have good, better, best scenario
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If ordered as all wood they should be all wood. Plywood sides and backs as well as dovetail drawers of solid wood.
As far as a sink base dimension...again Lowes. I have put a double bowl 33" wide 10" deep undermount sink under granite tops in as little as a 24" wide sink base cabinet. I regularly undersize the sink base as they are usually useless for storage and sometimes limit the dimension from the sink to the corner disallowing the ability to use a susan cabinet in the corner.
Want cheap go to the box stores. Want good, honest, quality, unequalled customer service, call me!

It seems that the contractors and manufacturers always blame the homeowners. If the cabinets arrived with huge problems like dings and poor finish - this is not the fault of the homeowner or their installer. Decor by Masterbrand has also received terrible reviews from MANY users. The good reviews are coming from reps or colleagues. I always go by the users reviews - which are the most honest.

Based on your review I decided to call the company directly to see if I could make contact with them and get questions answered. While factory customer service said they like their retail customers to use their retail sellers to address or attempt to address problems directly that if the retail sellers don't handle problems or resolve them that their regional reps can be contacted and used to address problems. The manufacturer is accessible 1-800-476-4181, their customer service rep did field questions about warranty claims, handling policy, and asked me if I needed a name of a local dealer to me to get a bid or service from. What they didn't do was offer any explanation or comment about my observation that negative reviews here about the company seem to have been posted in 2014 and positive reviews have been in prior years, 2011 for example. I made the comment that perhaps 2014 was a bad or unusual year for them in some way, but no comment was forthcoming from them on that point. Additionally they had nothing to say to address my concern about picking the right company to purchase cabinets from, seeing that I'm the one to have to make a one-shot choice as to manufacturer, and it would be nice to get some kind of assurance about their belief in the company's ability to deliver a quality product/service at these particular price points, the rep was totally silent on the subject. While any company has problems and some companies have ongoing issues that they are fighting or not fighting it would be useful to us potential customers if people would take the time to come forward even after coming here to make a complaint to follow up on how their issues were finally handled. They either persisted in getting their problems addressed and resolved or ultimately gave up and removed the products and went on to something else or are just living with and making do with what they purchased.

I am very disappointed with the quality of the work. 90% of the cabinet doors came damaged.

Their replacement did not have the correct attachment - door and cabinet did not match.

Shelves are too thick and the finishing started peeling 3 weeks after the installation.

Very poor work. I do not recommend.

Kerrie,

It definitely sucks xxxxxx screwed you. I can tell you that Kemper is a good cabinet line and yes things do come in damaged at times but good customer service can fix any problem and replacement parts can be had within a week.

Ordered over $20K Medallion cabinets for a client, specifying bella door style cherry wood, peppercorn finish. Promised in 5-6 weeks, arrived late 7-8 weeks, delaying rest of job. Finish of cabinets was unrecognizable, species looked more like quarter sawn oak than cherry. No matching of veneers between doors, drawers or side by side cabinets. Frames and corner skins didn't match anything either. It looked like a patchwork quilt. Dealer insisted that cabinet finish could be repaired and we should permit installation. Against my better judgment, I agreed, since client needed to move in with a working kitchen. After a month of haggling with manufacturer's rep, rep finally agreed to have cabinets refinished on site. Such a toxic process, that ongoing renovation was delayed while cabinets were being refinished. Client was now stuck with a painted finish, not the original stained finish she had ordered and paid for. Rep would not pay to have interiors of doors refinished, so that when doors are opened the old ugly stained finish is evident. The undersides of the cabinets were left unfinished. Sit at a table and you can gaze at unfinished wood. The factory doesn't finish the bottoms of its cabinets....unbelieveable! Also ordered pantry cabinets while waiting for kitchen order. Wanted to cancel pantry cabinets but was urged not to by a promise that this would not occur again. Wrong! Exactly the same thing happened a second time. Now haggling again with manufacturer's rep to get these cabinets removed and refinished off site. Word to the wise -- stay away from Medallion. Clearly their quality control is non-existent; what you see in the dealer's showroom and what you get are 2 different things. Manufacturer's rep prefers to replace cabinets, but no guarantee that you'll get anything better after waiting another 6 weeks!! NEVER AGAIN!!!!

I agree with your statement 100%. We are having some of the same problems as you. poor customer service from both companies.

What sink did you end up ordering? Please advise! I am having the same issue!

Oh NO! I just ordered my cabinet and am in the process of looking for a farmhouse sink.. which one did you end up getting? I am very nervous now! Thanks in advance

I order the same and had the same problem, except this is FOUR years later. You'd think it would be easier for Shennandoah to improve their quality, than pay for shipping returns and sales rep/ damage control salary.

I have a home built in 2002 with the white laminate Aristrokraft cabinets. DON'T DO IT! The laminate is peeling and splitting off EVERY DOOR AND DRAWER! Cabinets doors by the oven are warped and buckled. Frames sagging and peeling. They're a disaster!

Its Laurie again. Please add this update to the review that is above that I just sent in.

Update - We are now putting on the doors, adding the shelves in to the cabinets that are on the wall and putting the two drawer fronts on the kitchen drawers that showed up with no fronts. The two, separately sent, kitchen drawer fronts should have been easy to install with just a couple of screws. However, when we put the first one on and put the level on it the drawer was straight but barely fit. It turns out the top drawer, put on by Kraftmaid at the factory, is sitting at a pretty decent incline. It wasn't as noticeable because it sits right under the granite but with the next drawer front now going below it, the top drawer is definitely on an incline and rubs the "straight" drawer below it. Then the bottom drawer front didn't fit where the L brackets were placed on the drawers to mount the front face. We went back and measured the placement of the brackets and Kraftmaid placed the L brackets a half-inch off between the two drawers.

Yesterday we put up doors on the shelving in the laundry area. The doors had pre-drilled holes for the hinges on some areas and others we had to drill them ourselves even though they were identical 42 inch cabinets. Then we noticed that some of the shelving had holes drilled for them and others did not. It should also be noted that when you order extra single shelving, you still pay a premium for the shelf but instead of actual wood, they are particleboard. It would seem that if they are going to have wood shelving and you order an extra shelf, you should get the same material.

Again, I will give this company a single star because my cabinets look beautiful now that they are up, but this company has a long way to go in the “Pride of Craftsmanship” department. I hope that this review will somehow reach Kraftmaid, and reach the upper echelons of the company. The cabinets are absolutely gorgeous, but the company needs to overhaul their quality control division. With a few more people making sure that things are done with a bit more precision it could all get back on track.

I concur with comments here- exact same situation and there is no need to repeat this- Thomasville/XXXXXX: a perfect combo!

This is definitely more of a contractor doing poor quality work than defective material. Also, have you determined that they indeed Kemper cabinets?

Problems with installation and gaps isn't Kempers fault its whoever you hired to do the layout and installation. Kemper sends what they order. This sounds like your builder charged you for Kemper and then went with builder grade. Does it say Kemper inside their drawers? Decor is sold by Home Depot, anyone can buy it. Your builder screwed you over not Kemper. Kemper stands behind their products, they replace damaged doors without question.

You can get full depth shelves in Kemper, its an upgrade. Just ask for it.

Do not order fromKitchenCraftcabinets. Delivery time is 10 weeks. Reordered doors which were promised at two weeks, took 10 weeks to receive. They arrived damaged again. Poor quality control. Poor customer service.

I would concur with much of what MIKE before me said. I find that the biggest factor in a home project is not necessarily the products (although important) but the specialists that are hired to complete the job in your home. DID YOU SEE THEIR WORK BEFORE YOU LET THEM ENTER YOUR HOME? Here is the problem with this example. I am not saying that the KEMPER cabinetry was not at fault with their less-than proper quality BUT what I am saying is that the workers receiving the materials in the home may not have had the proper knowledge of how to complete their job.
This is a common happening these days. Lots of people are trying to get the least price. You get what you pay for still. In this customers case, it sounds like the DECORA cabinets would have the same issues as the KEMPER because of the hired specialists doing the work didn't know what their job entailed. Both companies are quality made cabinets. They have their hiccups. Customers have the right to contact their cabinet design company who will then contact KEMPER/DECORA to rectify the situation.

I have nothing good to say about American Woodmark and Home Depot is, at best, sketchy. We have American Woodmark cabinets which were in our kitchen when we moved into our home. We have had several problems with the hinges to our corner cabinet. A couple of years ago, after a great deal of time and effort, we were able to purchase a replacement hinge for the broken one. Now, the other hinge is broken. My husband went to Home Depot and was told "Yeah. We get people coming in all the time with this same problem. They don't make these hinges any longer. Here's a number to call." I just called the number which was American Woodmark and, after an extremely frustrating conversation with one of their representatives in what they optimistically call "Customer Service," I was finally told that the warranty is only good for the original purchaser--and she was snippy at that! There was absolutely no effort to attempt to resolve the problem and she didn't even want to talk with me. I absolutely do NOT recommend this cabinet maker!

May I ask what type of finish, paint or stain, you have? what kind of doors? We are in the process right now of reviewing quotes and are trying to decide on white painted finish with wood veneer vs laminate for the interior.

I was going to talk to a interior designer tomorrow about a quote for new cabinets in my bathrooms and kitchen supplied by Dura Supreme. After reading these reviews I am going to cancel my appointment.

What happened to all of the quality cabinetmakers?

Did they all retire and leave their businesses to their children who have run their companies and product name into the ground?

This was the 2nd cabinet mfg I have looked at today.

The other one had very bad reviews also!

FYI: Thomasville and Schrock are both manufactured by MasterBrand.

Our oak kitchen cabinets are 26 years old. I've been looking at new cabinet replacements. The oak cabinets were Aristoscraft. (Middle grade, I guess). While new cabinets have all the frills not available back in the 80's I agree the construction may have been better back then. I can't seem to find cabinets with the quality finish of my current cabinets. Would like to go with white cabinets. Afraid of the horror stories I've read about surface peeling. I'll keep looking I guess.

Toekicks ship loose on pantry cabinets

We had our cabinets for 6 years and they started to fall apart! They were literally falling off the wall. Kraft Maid did replace our cabinets, but are refusing to include crown molding which they want us to repurchase for $240 and they are refusing to cover the cost of uninstalling and reinstalling all of the cabinets (which cost us $2000) We will be pursuing this legally. I though that this was a fluke, but judging by other reviews I am reading I guess 6 years is the lifespan of these incredibly inferior cabinets.

Hi. I represent the company, and just saw your review. I am sorry to hear you've had difficulties. We are concerned about your experience and would like to get more details. Can you please send some contact information my way? I'd like to help! Thanks! Linda

The complaints you are sharing are valid for the construction you are purchasing. The cabinet has the option to upgrade to various levels of quality. It is important to understand what you are paying for. Expectations are everything. I have designed with many many levels and qualities of cabinets and Kemper is by far one of my favorite. No cabinet company is perfect but when its not perfect, they will fix it.

Half Depth Shelving is standard with most cabinet manufacturers. Full Depth Shelves would have been an option but your designer/salesman may not have mentioned this. Roll out trays can be ordered as an accessory from Kemper and are easy to install.

Sounds like shipping damages. They do have a Limited Lifetime Warranty that could have been used to replace any damaged cabinets when they were delivered. Plywood sides are available at only an additional 1%. If they wanted all plywood box'es it would have increased their cost only 5%. Like many things in life we do get what we pay for.

I have sold Kemper Cabinets and many other lines for many years and they do stand behind their products with a Limited Lifetime Warranty. I would recommend contacting the dealer. If this is a painted finish the hairline cracks at the joints are expected due to expansion and contraction of the wood. This is expected with all painted finishes. With painted cabinetry all joints are much more visible than with stained cabinets. Nature of the beast. ProSource does not install cabinetry so some of the issues are due to the installation and lack of adjustments. Decora is a more custom line at a higher price point.

The finish on these and materials these cabinets are made from are so ridiculously inferior I am enraged by their existence and sorry they are/were ever made at all. Garbage total garbage and a grotesque waste of all resources and effort to produce!

I don't believe Cliq studios sells Diamond cabinetry. Perhaps this review should be listed elsewhere?

I have been a kitchen designer for 18 years. It sounds like many of your issues have to do with the order placement and not necessarily the cabinet company. Perhaps you should consider that Lowe's customer service/follow-up could be the problem?

How were your issues addressed? This is concerning when there are other consumers making such large purchases like this.

Diamond "Prelude" is not the actual Diamond line. It is a private label cabinet line for Lowe's that is actually HomeCrest Cabinetry.

I Ordered and paid for all plywood construction. Three of the cabinets were APC while the others had a mixture of fiberboard. Sending all $11,000 worth of cabinets back… very disappointed.

Just received and started installation of our Dynasty Omega cabinets in alder with a butternut/onyx glaze. BUT could not believe that the insides of all doors and drawers has NO GLAZE. Sure wished I had known this first, I would have gone with a different cabinet company. Totally disappointed as it is an obvious color change.....

This lady is silly! Most, if not all base cabinet shelves are 1/2 depth. They do this so you can fit tall things, like small appliances in the base cabinets easily. She would have gotten NO cabinets if that's her reasoning.

I have lived with Kemper for 10 years now and nothing this guy is saying makes sense. It sounds like he got a bad shipping company and installer. He ordered the flake board box because they can be made of all plywood for another 5%! So he cheaped out and now it's buyers remorse!

I was wondering if the company has corrected the problem or reached out with a solution? Thanks!

I was wondering if the company corrected the problem?

Was your cabinets ordered from Lowes or Home Depot?
I thought this was a Home Depot line. Yes I also ordered these from HG and ahve had a lot of problems from design lay out to poor to sub standard construction. I also found out once you sign the designer layout shee that you approve the layout and design any mistakes after that are yours and not HD'S. I also found Made in China Stickers on some of the components of the cabinets. I was also charged $1500 to have the cabinets painted linan which was a standard color and which the designer failed to point out the up charge. After installing the cabinets the paint job was poor, the backsides of the doors and drawers had only one coat of paint and the reveal was not sanded in most cases and you could see the natural wood showing thru. The factory rep came to look and he said it met their specs. There aare also seam cracks showing on front and back. Very poor quality. The construction of the boxes are not all standard. Quality control must be poor at the factory. They, HD and American Woodmark have looked at this and only offered to change out a couple of doors. I wanted them to refund my whole purchase and give them back their "high quality Work" and be done with them or give me 50% credit and call it done. Now I get to live with this and am stuck with the purchase ($13,000+). I will not shop at the HD store I purchased these at nor buy another cabinet from AMERICAN WOODMARK. I sent an e-mail to American Woodmark asking if these cabinets were really made in America or just assembled in America? I would go else where to get my future cabinets.

Sounds to me like whoever sold you your cabinets didn't know what they were doing. If they weren't the same size then some ordered the wrong cabinets. Anyone that knows what they are talking about would tell you that you can't match existing cabinet color. They should be from the same dye lot. I think your installer dose not know his job. We have been installing Schrock for about 7 years and in most cases we have very little problem with them.

I also have Cherry Pecan from Medallion that I purchased in 2008. Seven years later, they look as beautiful as the day we installed them. Cherry is supposed to change color. That is the beauty of the wood. These cabinets didn't change color as much as the cabinets in the last home in which we had cherry cabinets. Don't order cherry if you don't expect it to darken or order lighter ones than you want. For us, Medallion as well as the distributors, was easy to work with. The cabinets are well made and I'm looking forward to doing my next kitchen with Medallion.

Great! Our present home has Wood-Mode cabinetry in it that's 30+ years and still works wonderfully! We are now in the process of building a new home and I want Wood-Mode because of this! Great to hear someone else loves these too and that they offer to update cabinets many years later.

What do you recommend if not Kemper?

I am sorry to hear you had such a challenging time with your cabinet order. My name is Brent, I am a kitchen designer at XXXXX. There are times when things get damaged in transit and need a rapid response or turn around to help our customers stay on track with their projects. It sounds as though the quality of customer service that you received had room for improvement, please accept my apology. Its been awhile since your original comment, I sincerely hope that your cabinet order was resolved and ended on a positive note.

Respectfully,

Brent
Kitchen Design

I am sorry to hear that you had a bad experience with the American Woodmark cabinets. I am a kitchen designer at XXXXX and I have also made and installed cabinets as well. In the seven years I have been designing kitchens I can say this with certainty, anytime there has been an issue our American Woodmark representative has resolved the issue for our customers in a timely manner. One of the reasons I enjoy designing with their cabinets is the great value and quality I can offer my customers.

One question I have is who did your cabinet installation? Usually one of the last steps is adjusting the door hinges. They have 3 positions that can be adjusted and if a screw is not tight when the adjustment is complete, it will work itself loose over time. I hope the situation with the door replacement was resolved. If you are still having issues let me know and I will see if there is anything I can offer to help out.

Respectfully,

Brent
Kitchen Design

I ordered cabinets from Kemper and found the quality to be top notch. If you order particle board you will get what you pay for. If you want high quality semi custom cabinets, order with plywood construction.Cost is slightly higher but well worth it. I am very satisfied with color, finish, fit AND a lifetime warranty

i have installed over 80 kitchens,of many different brands.recently,my cabinet supplier started pushing kemper,saying that they stand behind them better.i agree that they are good at replacing damaged parts,but there seem to be way to many of them(bad finish,warped doors,doors not uniform size).i would recommend a different brand if you are fussy