Review Detail

I ordered, from Lowes, Kraftmaid cabinets. 2 sets of drawer, 2 sink base cabinets, 2 cabinet fronts only, 1 refrigerator panel, 3 filler pieces and 1 kick plate. The refrigerator panel and the kick plate were in good condition. All other pieces had no paint in places, pock marks, ink marks, black marks, crooked drawers, poorly aligned joints and several had a layer of black dust. All appeared to be seconds or returns. I called Kraftmaid and reported the problems. They asked for pictures. They also said I should dispose of the damaged products and they would send me new products. I emailed the pictures and a recap of the phone conversation. The next day I received an email saying do not dispose of the cabinets but that they would send me replacement parts and pieces. I was supposed to disassemble the drawers, drawer glides and doors and replace them with the new parts. I had no intention of hiring someone to do this extra work and I wanted new products. I was told all of the problems were within industry standards. I emailed the Kraftmaid district manager and the district manager's supervisor but received no response. I began to receive 1 replacement piece at a time, 1 drawer glide and 1 drawer front. Since we could not get anywhere with Kraftmaid, in the end Lowes return everything and I bought another brand. I would not recommend Kraftmaid to anyone.