Review Detail

DO NOT BUY FROM KRAFTMAID! I read these horrible reviews before placing our order but figured there will always be bad reviews and I know Kraftmaid has been around a long time. It was THE WORST EXPERIENCE EVER! We ordered white cabinets and they are GARBAGE! Spent nearly 25K on a huge kitchen remodel and continually had to have cabinets reordered. The most amazing part is that after we sent multiple pictures of the damage, were told they would not let the cabinets leave the plant without a second look WE STILL GOT DAMAGED PRODUCT. Not only damaged in shipping but areas where you could see the wood, huge knicks in the wood, they painted over dust so the surface was really rough on almost every door. Sales rep could care less, stopped returning my calls and would not come out to the home to see the cabinets in person. Finally got in touch with the Regional Manager who seemed to be helpful at first until he told me that I would never achieve finishing my kitchen with the scrutiny I have put on their cabinets. He then proceeded to tell me I was not buying a car! It was so so odd and he had the nerve to send this in an email! This is a sad excuse for a company and I would stay away from ever purchasing from them. It is apparent from their sales rep to manager roles that either they know there product is bad and are sick of the calls or just don't care. It was unreal and sad to deal with.