Kraftmaid

Overall very satisfied with the quality and price of my new kitchen cabinets. The sales rep at lowes tried his best but always seemed busy and assumed we were kitchen contractors who knew exact details of things like starter molding & that the oven cabinet needs to be cut once installed. Unfortunately we did not use a Lowe's cabinet installer and went with a local contractor who knew nothing about kraftmaid painted & ready to install cabinets. I had to supervise him every minute. He was too lazy or clueless abourt pre-drilling into the solid maple cabinets causing some splitting. The cabinets themselves came with some minor nicks, scratches & defects but there was no time to re-order. I needed my kitchen done and functioning. Overall it looks beautiful and nobody has noticed the flaws except me.

I am wholeheartedly DISAPPOINTED and EXHAUSTED by this process with Kraftmaid, Lowes, and XPO. My cabinets arrived broken so my project was pushed back weeks while the replacements were built. The replacements arrived in a dilapidated box barely held together with tape. Of course those were broken. The third delivery attempt they just never showed up and the fourth they cancelled because it was a Saturday. I had asked for a weekend delivery because I had lost so much time of from work for the other 3 delivery attempts. Last I knew they were going to deliver my cabinets to Lowes and my installer would get them. My installer was going to finish the job last weekend, but the product wasn't there. I have no idea where they are now. I asked my sales girl and she basically doesn't know and offered no assistance to locate them. I have truly had it. If half of it wasn't up I would have cancelled the whole project. I've lost 6 months of my kitchen and living space for the tiniest kitchen project. It's such a shame because the cabinets are really nice looking and I probably would have been happy. Also be aware the bottoms are unfinished which make the whole project look cheap. I notified Kraftamid and they told me I could buy some paneling but I don't have it in me to wait anymore and I refuse to give them anymore money. DO NOT BUY FROM THIS COMPANY.

My cabinets kept coming in damaged, I received two damaged pantrie. Not to mention all the other pcs - very poor quality -unmatched seams, etc.
The rep came to my house and made all kinds of promises to my contractor and I - lets just say he is no longer with the company and the promise of refunding at least the cost of the pantry and my contractors time for putting one up as instructed by Kraft Made, taking it down when the 2nd one was just as bad as the first. its has been over two mo and now they are trying to low ball me on a refund.

Quality lacking and have pictures to demonstrate.

Each shipment I received had damage resulting in huge delays in my project, leaving me without a kitchen for months. My assessment is they are either horribly understaffed or have not hired quality operations. I received multiple damaged cabinets, they forgot to glue the back of a pantry cabinet. In the second shipment they forgot to paint.
based on the other reviews, I recommend an overhaul of operations and QC to improve the experience. Ultimately, i love my choices, just a very painful process.

Our customer is so happy with her kitchen. We buy several kitchens a year from Kraftmaid. Even when delivery times were extended, they came when promised. The very small amount of warranty issues were promptly and completely addressed. The color, door style and cabinet size & storage options make designing a kitchen as a new special space for customers easy and I’m so thankful... Keep up the good work.

12 weeks - still no cabinets. This company is by far the worst company I have dealt with in my 15 years of adulting. We placed our order with our local Lowe’s March 15th, 2021 and got a message within 48 hours that our cabinets ETA was 04/15/2021. Fast forward to today 06/01 - cabinets are lost somewhere in the US. Kraftmaid customer service representatives just passed me around, lied to me and couldn’t tell me where my cabinets were. I WARN you, please - pick another company!! 12 weeks and still no cabinets, we ripped out our kitchen in April and have been living without a FULL kitchen since. They could care less.

Had Kraftmaid cabinets in my other house that lasted for 15 years with no issues. Purchased Kraftmaid kitchen cabinets for our new home and they were damaged when installed. The doors have nicks, peeling, rough spots, marks that do not wipe off & doors that are different colors. Warranty is non-existent b/c they feel it is sufficient to replace damaged doors with new damaged doors/drawers. I spent so much for supposedly top quality cabinets & received inferior quality product. They are worse than builder grade cabinets. Customer service is lacking as they advise you to accept these minor defects. Stay away from Kraftmaid products as you are just tossing your money in the trash.

Everything was just perfect! Ordered from Home Depot and could not ask for better service. We did our own install and everything went great. If we were ever to do another kitchen again or anything that need cabinets we'll definitely go with Kraftmaid again.

the kraftmaid cabinet is the only cabinet I will use and install on all my jobsites I work in boston on the waterfront in high end condos the product is amazing -is well built the quality is amazing and the service is above standards -you guy are amazing

gotta say... a 12 k cabinet order had several scratches, blemishes and even warped drawer fronts and cabinet drawer box damage... however... each time we noticed something else over the 2 months we installed this ourselves, and called,KA sent us out new whatever we asked for... incredible really... no questions asked... total trust.. and that alone is worhthy a 5 star rating in my book as we all know when multiple items like this are touched by so many and shipped across the country... damages will happen... great job KA customer service... simply amazing.. thanks

We are pleased with our pantry cabinets. We had KraftMaid cherry cabinets with cabernet finish installed in our kitchen and bathrooms when we built the house in 2007. We are happy with them and decided to add them in our pantry. Unfortunately, the cherry cabinets were out of our price range, so we opted for maple cabinets with a cabernet finish. They look nearly identical to the cherry cabinets at a lower price point. We were thrilled to discover that some premium features such as the soft closing doors and drawers are now standard. The quality of the new cabinets is just as good as the ones we had installed 14 years ago which still function like they did when they were new.
We like the sophisticated look the cabinets bring to our pantry/laundry room. The wide variety of cabinet options made it so we could customize the cabinets to store items of different shapes and sizes with ease. Details like sliding shelves make it easy to access items.
We did have some missing pieces and a damaged cabinet door during the delivery process; however, getting replacements was easy.
We ordered our cabinets through Lowe’s. The sales rep was a delightful to work with. I ended up talking to a Representative at KraftMaid a couple of times and she was friendly and helpful. Our experience with KraftMaid cabinets has been positive. We will use them again in the future as our budget allows us to add additional cabinetry throughout our home and in our rental property.

Kraftmaid botched 25% of my cabinet order with either wrong parts or chipped and cracked cabinets. The replacement parts have taken 2 months to come in (not 2-4 weeks) and many of those also had defective workmanship. Do not buy your cabinets from this company or Lowe’s, one of the main sellers. They have poor customer service and these cabinets cost too much money to be getting shoddy quality.

DO NOT BUY FROM KRAFTMAID! I read these horrible reviews before placing our order but figured there will always be bad reviews and I know Kraftmaid has been around a long time. It was THE WORST EXPERIENCE EVER! We ordered white cabinets and they are GARBAGE! Spent nearly 25K on a huge kitchen remodel and continually had to have cabinets reordered. The most amazing part is that after we sent multiple pictures of the damage, were told they would not let the cabinets leave the plant without a second look WE STILL GOT DAMAGED PRODUCT. Not only damaged in shipping but areas where you could see the wood, huge knicks in the wood, they painted over dust so the surface was really rough on almost every door. Sales rep could care less, stopped returning my calls and would not come out to the home to see the cabinets in person. Finally got in touch with the Regional Manager who seemed to be helpful at first until he told me that I would never achieve finishing my kitchen with the scrutiny I have put on their cabinets. He then proceeded to tell me I was not buying a car! It was so so odd and he had the nerve to send this in an email! This is a sad excuse for a company and I would stay away from ever purchasing from them. It is apparent from their sales rep to manager roles that either they know there product is bad and are sick of the calls or just don't care. It was unreal and sad to deal with.

My wife and I are remodeling a kitchen and dining room. We bought Kraftmaid cabinets for both and spent roughly $30000 on the cabinets. The major issue we have is with the doors. The doors are solid wood and the way they are cut and then finished they either have zero stain and finish in the grooves or it is blotchy. Their quality is terrible. I've already had some of the doors replaced because of this and the new ones are just as bad as the original ones. Not sure what I should do. If i had known I'd have this many problems I would have bought another companies cabinets. Another way to look at this...if I had went and looked at a car and it had problems like this i would have gone elsewhere.

Very poorly packaged for shipping. There is very little protection on the corners so about half of all my cabinets had some sort of damage from shipping. Nothing like waiting 6 weeks only to find out there will be another several weeks of waiting.

Then there is the finish. Several doors have places where there is some sort of crack in the door and no paint. Just really disappointed.

Haven't received a response from Kraftmaid on how they plan on making all this right. I'm not expecting much given how poor their quality control and packaging are. Right now, I can't imagine ever buying anything from them again.

Just chiming in as I have a kitchen with Kraftmaid and after 16 years, it is still wonderful. Ordering more now for a client in a new home and happy knowing how well made and detailed these cabinets are in the long term.
I highly recommend Kraftmaid.

Had the initial purchase in 10/2020 cabinets took some time to come in. Then most of them were poorly painted or had very prominent flaws. Re ordered defective doors only to get more defective doors. Here I sit 03/21 and still waiting on replacement doors. Very dissatisfied with this product. Would not purchase again.

I have not had my cabinets very long (four months) but they look great, and I have not had any problems. They look great, feel great and had no damages during the shipping of cabinets.

After 8 years the finish started flaking off the top and bottom of the base cabinet doors but not the drawers. Obviously a defect with the finish application. Kraftmaid declined the warranty citing normal wear and tear. What exactly do they cover with lifetime warranty? Bogus

We worked with a great designer and started our process. Cabinets were ordered and when delivered our corner cabinet was missing along with the Corner sink cabinet that essentially had to be built from scratch. We waited 3 weeks For a cabinet that the shop forgot to make. We had a few issues with door scratches or draw issues but we’re quickly resolved with a friendly staff at Kraft made. The one issue or caution I would provide is the delivery we had multiple deliveries and we need to be very conscientious of the delivery company and when it was scheduled versus when it was delivered. Overall we are very happy With the kitchen now that it is completed

Of 15 cabinets ordered, 4 had obvious defects. Sink base bottom had gaps, one cabinet frame was constructed with visibly rotted plywood, several had gaps in the frames, one came without shelves. They had been ordered a month before scheduled installation, yet a month later I have not been able to get replacements and was told to remove the doors on defective cabinets and install on the new ones. No idea when I will be able to proceed with my remodel because my contractor had to move to another job rather than sit idle. My Lowes salesperson has tried to help, told me I am not the first problem with problems like this. These were recommended as high quality: what a joke.

I've only had my cabinets a few months, but I love them, but I'll update my review if I run into problems, I bought them from lowes and my kitchen consultant was excellent jillian tatro.

Built a big house in 2012 with Kraftmaid cabinets. Developed a problem with the finish (polyurethane?) peeling and chipping on the top or bottom edges of certain cabinets. Took me a while but I finally figure out it was because the dishwasher vent was blowing hot steam onto those particular cabinets from the side vent. Never get a dishwasher with a side vent. Kraftmaid has been very cooperative in addressing this problem.

If you’ve had problems with cabinets from a big box store there’s your problem. Whether it’s a faucet, a grill, cabinets, lighting, whatever, it’s important to understand that manufacturers manufacture products for big box stores in a much lower quality. The items aren’t cheaper at Lowes or Home Depot just because they buy in volume; they’re cheaper because they’re made more cheaply by intention. For example, the inside of a faucet won’t be brass like the identical one at a plumbing supply store, it will be plastic. It looks the same at both places but it’s not. The reason a legitimate cabinet store is more money is because the product is well made; you get what you pay for. Years ago I had a kitchen faucet from a big box store that required a plumber so many times that he finally refused to come to my house until I bought a good faucet at a plumbing supply store. If anyone is reading this who is considering buying from a big box store I strongly urge you to reconsider and go to a local kitchen store. I don’t have any connection to kitchen stores!

I purchased my kitchen several years ago thinking this was my last time remodeling. I purchased white, all my other kitchens were wood, these were not as I soon found out. I really didn’t want laminate but was informed they were wrapped very carefully and seamed in the center of the back, all wrong. I should have Listened, should have known better. After a couple years, I contacted Mid South, and then Kraftmaid customer service as the cabinets were falling apart. We first noticed what appeared to be sawdust under one door, had no idea what was to come, but within a couple weeks 4 of the doors were “ shedding” and a drawer began to curl. I checked Google only to find a gentleman had noticed this in his kitchen, his were more advanced. He had ripped the doors off and Sawdust was built into the laminate doors. I also found out every door had a piece of laminate pasted on all 4 sides, not wrapped. I had a Warranty stating cabinets were warranted for life, NO I was told by Kraftmaid, none of their cabinets are really under a lengthy warranty. My experience with Kraftmaid and 14 cabinets over $7,600 is that they build a very inferior product. I would not recommend them. I was at Home Depot trying to purchase replacement doors and was told Kraftmaid don’t do that. I spent the next half hour explaining to a couple customers who were in the process of buying Kraftmaid that they definitely needed to purchase another product.

Total junk. Don’t waste time and money on Kraftmaid. I bought the mid grade quality option with upgraded materials but the undersides are outrageously ugly! Especially a problem on the upper cabinets as bottoms are seen when working at the counter. The bottoms are unfinished, staples are plainly visible and poking out, and the construction shows globs of glue and pieces cut too short so they don’t form a clean corner. Such imperfections speak to a massive quality control issue. There are definitely better quality options for the money.

I just bought a kitchen full of Kraftmaid cabinets through Home Depot and I am extremely disappointed with their build quality. Amazingly I paid over $12,000 (on sale from $15,500) for an average sized kitchen so I assumed they would be made well. When they were delivered about 50% of the cabinets had significant damage or defects. I took pictures and sent to my designer at HD and they sent replacements for the bad ones, of which many were worse than the first lot! I sent pictures again and received a third delivery of cabinets which were just as bad! If they didn't have damage from being abused, they were just made wrong. Many were not square or had pieces mis-aligned so they wouldn't sit correctly on the wall. I strongly recommend avoiding Kraftmaid cabinets!

I've never seen such lousy workmanship, even when ordering cheap junk off the internet. You probably couldn't pay me to install the items I received in my custom order! Scratches, stain full of contaminates, stain puddling, rough edges, staples/ Brads blown through interior.. I could make it better myself and I have never tried! Let alone the improper dimensions..

New Construction These cabinets really made the kitchen awesome. Delivery was great. One time and no damage. They sent on extra piece. But so what (was not charged for it) Custom work around built in oven and microwave came out great because the extra doors and sheathing were made to specs. Only has been installed a month so do not not really know durability yet. But seems fine. Two 3 ft drawer bases are very well made. Drawers are strong and work great. Very Happy

We purchased Kraftmaid cabinets at Home Depot in August 2020. The first order came in October with several cabinets defective or damaged. The cabinets were reordered and again arrived damaged or defective. The cabinets were again reordered. We finally received all items in January 2021.
For the price we paid we never expected the issues we had with damaged cabinets more than one time. We will never buy kraftmaid again

I am astonished at the poor quality of the cabinets we received. The staples at the top of the cabinets are poorly installed and visible. The top panel wasn't square and caused the frame to bow out and when the installer placed the stackable cabinet on top, the frames were not flush. This was very apparent from across the room & up close. Several cabinets were in the same condition. I'm so disappointed and not impressed with Kraftmaid. It's like production rushed through everything. I would not purchase Kraftmaid again. ? omg, and now I'm reading these reviews (bought white painted) and am hoping I don't have the same problems. I wish I had never purchased

finally completed my laundry room with Moonshine color maple cabinets on top and lagoon maple cabinets for the base. Had a few minor problems upon arrival, made a phone call, and kraftmaid had my replacement doors to me in days. Nothing but compliments from visitors plus I'm so proud of my room. Great cabinets

I had a custom kitchen in my prior house, but did not want to spend that kind of money again. I went to Home Depot and they directed me to KraftMaid because of its drawer designs as storage was my primary interest. I could not be happier. Very nice, clean look with a slightly detailed Shaker styled cabinet doors. Love the drawers and dealing with KraftMaid was easy and they were very responsive.

Ordered cabinets October 07, 2020
Date of review January 26, 2021

We are over 3 months into our large kitchen remodel using Kraft maid. Ordered from Lowes.

We are still waiting on 3 cabinets. They were reorder because of damage. Cabinets were reorder weeks ago. Today I was told the cabinets will arrive at Lowe’s February 15th. That’s almost 3 weeks!

It’s holding up the whole kitchen that was started October 7, 2020!
Don’t use this maker unless you’re ok without having a kitchen for a unreasonable time.
There is no customer service or consideration.
Also our large pantry was sent with a totally different color drawer!
Very crappy service and I’m being nice.

Bought cabinets from Lowe's back in August. 1st delivery came in October and all but one of the 8 cabinets (ranging from tall 18in to 24in and 12in upper boxes) came very damaged and unusable (including a recycling 18in cabinet that wouldn't even close).

We are now on our 4th delivery of cabinets and the issues are progressively worse. The latest delivery came with a chip out of the upper edge of one of the cabinets, which was painted over and then delivered to us. They then attempted to say it was damage from shipping, which of course is impossible because it's painted just like the entire cabinet. We've had issues with almost every door being damaged and their answer is "4 weeks for reorder and delivery" and that if they rushed they couldn't guarantee quality of delivery using an overnight service.

We've had to move our install back 4 times now and are only half done with the project. They have so far refused to talk to us about compensation for all the issues.

This has been the single worst experience I have ever had with customer service. An answer of, just wait longer, is totally unacceptable. NEVER use Kraftmaid. We would've been better off spending the money on custom cabinets for our dry bar because it would've been less expensive and less of a waste of our time during this process. So frustrating.

I love my cabinets!!! THAT SAID!
BUYER BEWARE!!!!BUYER BEWARE!!!!BUYER BEWARE!!!!
We decided to order a range hood to match our cabinets. And we decided to order a hood insert (vent)from another company since the vent insert Kraftaid offered was twice the price with awful reviews. WE WERE NOT told that the hood we ordered would ONLY ACCOMODATE the vent that Kraftmaid sells. In the end we had to return the vent that we ordered and pay a 25% restock fee, then order the WAY OVERPRICED vent that Kraftmaid offers....IT SOUNDS LIKE A JET ENGINE IS TAKING OFF IN MY KITCHEN!!! We are currently dealing with the company that manufactured it to try to get some relief.
BUYER BEWARE!!!

Most of our issues have been from a design stand point. Spacers and cabinets that don't belong side by side. Had an issue with missing crown,but it was quickly resolved by our customer rep.

My kitchen cabinets met all of my expectations! I am so happy we choose Kraftmaid!

We bought Kraftmaid cabinets for our bathroom redo. Less than a year later paint was peeling off. Contacted Kraftmaid and the said it was because of water settling in this area. This was a excuse. They sent me a small amount of paint to cover. It’s now been 3 yrs and I notice bubbling probably from humidity in a bathroom when showering. I could just cry everytime I look at it because to replace this cabinet I would have to tear out my tile and pretty much gut the whole bathroom. Save yourself the heartache. My beautiful bathroom now looks crappy, these cabinets are not for kitchen or bathroom

We got our cabinets through Lowe's. There wasn't sample in what I wanted so, Kraftmaid sent 6 door samples for me to look at and Lowe's let me take 2 of them home. We decided on Kirkland style in hickory with praline stain, suede finish. When the boxes were delivered and I opened one, I about fainted at how gorgeous the cabinets are. My husband and our contractor installed them. The contracter said they are top quality. We had plywood construction. Every piece was perfect, the kitchen looks amazing. I'm beyond pleased.

Their customer service is subpar. They are slow on order and reorder deliveries for defective and damaged cabinets. Your contractor will be waiting on them to get him the product. It will be a frustration. My advice is go with someone else if you want your kitchen completed in a reasonable timeframe.

We purchased KraftMaid cabinets which were Maple Dove White Door Style was Trumball. When first delivered and installed by our contractor we noticed significant defects in the cabinet doors and draws (see attached photos). Our contractor then notified Kraftmaid who agreed to replace the defective items. Upon delivery we found that some of the replacement items were in worse shape the the original. Again our contractor went to KraftMaid for replacements. I then got a letter from KraftMaid informing me that while they will replace the cabinets as a good will gesture I should be aware that the defects are normal for a wood product and that were likely the result of not maintaining an environment of 70 degrees and 40% humidity. For one thing we live in Florida and who can maintain an indoor humidity of 40% and secondly the defects were apparent when they came out of the box so our indoor environment had nothing to do with the defects. Further as the attached photo shows the defects had nothing to do with humidity but were the result of poor workmanship. At this point we had asked for three more replacements which KraftMaid has refused to honor. I would not recommend Kraft Maid based on our experience and the experience of others who have posted reviews on this site.

The kitchen cabinets, installed 2 + yrs ago are white. The interiors are well made. During installation the finish was noted to be inferior. Paint was easily rubbed/chipped off or had blemishes. Some doors were replaced up to four times. The kitchen designer from GPS came to verify the problems once. The company rep came twice. At this writing, every door has al least one area were the paint is coming off. I would not recommend ordering white cabinets from this company! They should have refunded my money or payed to have them repainted by a real painter!

I purchased Kraft Maid Kitchen cabinets in 2010. Over the last decade, I have had multiple issues the finish cracking and peeling on the doors and base of the products. Kraft maid repaired them on a few occasions. The issue keeps reoccurring on cabinets and the company said it is my fault due to excessive moisture and said my warranty is no longer valid. I feel this is extremely unfair. A kitchen is a heavily used room for most families and occasional cabinet cleaning is needed. I am extremely careful to use very gentle cleaning products and dry them after I clean them. The customer service rep who was handling my claim stopped answering my emails. I would NOT recommend purchasing from this company.

My white raised panel kraftmaid cabinets are having paint peeling off of the sink base lip and an upper cabinet lip or sill. 7 months old. Was told by kraftmaid it was normal wear and tear or abuse/neglect. Insane . Have another call in.

I have never been so disappointed in any service delivery. 3 different shipments to replace damaged doors. Would never do it again! Please run people! After all the frustration no one wants to take your call to get things right.

I ordered 43 custom cabinets in November 2019. Many of the cabinets that were delivered were damaged or defective. I have been consistently sent damaged and defective cabinets since and still do nothing have the complete order. Doors (three of them) were actually delivered with wood filler on the faces of the doors, which means to me that KraftMaid is aware of the defects and patch work is a standard procedure. I had glass installed backwards, and replacement doors were also delivered with defects. The issues are too many and too unbelievable to list. NEVER would I recommend KraftMaid to a friend.

After waiting 6 weeks for delivery, I was 2 cabinets short. I immediately called and was told they would do a dock search and couldn't order replacements for 48 hours. The first person told me 7 to 10 days for replacement. The next person told me no more like 2 weeks. The 3rd person said it will be one month. So they lost 2 cabinets and I have to wait a month. I really dont have any confidence the cabinets will be delivered then. I asked to speak to a manager and was refused. I was transferred from customer care to delivery. I do not recommend this company. I cant accurately rate quality because the 2 missing cabinets are the ones needing installed first against the wall. 5 years ago my daughter purchased Shenandoah cabinets and they had a missing cabinet. They pulled out all the stops and replaced it in a week. I wish I had purchased from them

We ordered all new Kraftmaid cabinets for our kitchen, taking Lowes Labor Day sale which included finish upgrades at no additional cost. We chose a door made of maple, with a midnight finish and glaze. Lowes did not have a sample door so we paid to order one. It looked fine. Kraftmaid gave us a delivery date of Oct 20. The kraftmaid truck came on schedule, however the delivery men told us that 4 doors were backordered. We called Lowes and Kraftmaid inquiring when we would receive the four doors, as we wanted to schedule the install. We were told Nov 3, via UPS, since there was only 4. A kraftmaid truck showed, but with 10 doors and a slip that said 2 were still back ordered. We had them stacked in our attached garage with the others. Called both again to be told that no one knows when the 2 backordered would be sent. The Lowes installer came to put in the cabinet bases and door for what we had. We noticed so many of the doors and frames had white streaks, missing small amounts of midnight paint. We also received two of the doors without glaze and many of the others had it glopped on in parts. Most of the mitered corners had white lines showing and some had rough edges that were painted over leaving sharp drips of paint on them. Lowes was great to work with, and contacted a rep on our behalf to address our multiple concerns. Randy came out today, Nov 16, along with the Lowes sales person. The lighting is not the greatest, some of our fixtures had not yet been installed, and given the ceiling light & windows were all we had to see with, I gave him a bright flashlight. He told me that I would never be happy with my cabinets if I was going over them with a flashlight. He also told me that all of the white marks are just the maple wood showing through. Maple is not white. He insisted it was and took note of the drawer fronts and cabinet doors that he would be reordering. He then told me in front of the Lowes sales person, that I would't be happy with the replacements since I had unrealistic expectancies. I explained that 12 years ago, in our previous home, Lowes had Kraftmaid cabinets installed for us using two different paints, top and bottom, and we had zero quality issues, which was why we chose them again. Randy from Kraftmaid was rude and insulting and told the Lowes rep that based on my expectations, they should have sent us to another vendor. I am shocked at his attitude and so was the Lowes sales rep. According to the Kraftmaid website, the process for paint gives the sanded and cleaned doors multiple coats of paint, baked on, and finished with a Durable coating on top of that. Randy also told me if my cabinets get wet, the paint will peel, and this is the only time they would come out to address any issues. The employee from Kraftmaid that he will send out to 'touch up' many parts of the doors, is very busy and won't be out until December, and could not explain why the other two missing doors won't be coming anytime soon. I scrapped a bit of the sample door off, and it does not show white underneath. I have no idea why the doors are so poor in quality and I wish that I HAD gone with some other cabinet company this time around. So very disappointed.

Built a new house in 2013. Started having trouble with the finish peeling off the Kraft Made cabinets after three years; both stain and protective coating peeling off where pieces of wood joined. I was willing to do the repairs myself but they no longer make the stain. Its gotten worse over the years. Going to try to post a pic of a drawer front. Unacceptable.