Review Detail

Kitchen Cabinets
Worst Experience Ever
Overall rating 
 
3.0
Finish 
 
7.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
7.0
Price / Value 
 
1.0
Quality 
 
1.0
Bought cabinets from Lowe's back in August. 1st delivery came in October and all but one of the 8 cabinets (ranging from tall 18in to 24in and 12in upper boxes) came very damaged and unusable (including a recycling 18in cabinet that wouldn't even close).

We are now on our 4th delivery of cabinets and the issues are progressively worse. The latest delivery came with a chip out of the upper edge of one of the cabinets, which was painted over and then delivered to us. They then attempted to say it was damage from shipping, which of course is impossible because it's painted just like the entire cabinet. We've had issues with almost every door being damaged and their answer is "4 weeks for reorder and delivery" and that if they rushed they couldn't guarantee quality of delivery using an overnight service.

We've had to move our install back 4 times now and are only half done with the project. They have so far refused to talk to us about compensation for all the issues.

This has been the single worst experience I have ever had with customer service. An answer of, just wait longer, is totally unacceptable. NEVER use Kraftmaid. We would've been better off spending the money on custom cabinets for our dry bar because it would've been less expensive and less of a waste of our time during this process. So frustrating.
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Kitchen Cabinet Information

KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.

Poll

What is your favorite cabinet brand?

Kitchen Cabinet Information

KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.