P.O. Box 1980
Winchester, VA 22604
Door Styles Available
- Raised Panel
- Flat Panel
Shenandoah makes cabinetry more affordable with a quality that holds up over time. we use real hardwoods, a fine furniture finish and adjustble full access Hidden Glides. Our cabinets are sold exclusively at Lowes.
Shenandoah - exclusively at Lowe's
Shenandoah cabinets offers a limited selection of door styles and finishes and they are a moderately priced cabinet. Their warranty is a limited lifetime warranty so if you have any issues, they will take care of them. If you are in the market for an inexpensive cabinet, and are shopping at Lowe's, this is a good choice.
Cabinets/Customer Service Bad
I ordered the cabinets through Lowe’s in Santee, Ca., which took 5 weeks for delivery. Upon opening them I found 2 cabinets with broken frames and damaged doors. I called the customer service department in which they stated they’re going out on the next truck which was 1/7/2019 approximately in a week, which I thought not too bad. On the 7th I called again and was told they haven’t even made the replacement cabinets yet. Now my new shipping date is set for 1/17/2019. (WTF) I don’t know why Lowe’s continues to carry this company’s brand Due to all the complaints from numerous consumers on the review site. Buyers beware...
3 cabinets ordered, 3 cabinets damaged
I ordered three cabinets from Shenandoah through Lowe's. All three of the cabinets had damage; one had a scuff mark on the paint, another had a cracked door and the last one looked like someone kicked it in in the back. Who let these cabinets leave the factory? And, replacements took far too long to get.
White Shaker Sh*t!
Ordered 25 cabinets. 5 arrived damaged, that's 20%! 3 of them were finish issues from the factory. So I guess my order was checked by Quality Control at 4:45 on a Friday.
Replacements will take 4+ weeks. And Customer Service could care less. Biggest mistake I made was ordering Shenendoah. NEVER again!!!!!!!
I've already convinced 2 friends to buy a different brand. Hope you will heed my advice too!!
If you ever have an issue with your cabinets, you will have a nightmare trying to get Shenandoah's support and help.
awful cheap shoddy
We purchase this home with the seller's realtor touting an upgraded kitchen with "high end kitchen cabinetry." This upgrade had been done 2 years prior to the sellers marketing their home. Some of the soft close drawers do not close. The contact paper finish is peeling and buckling from the cabinets. Shoddy and cheap are the hallmarks of this cabinetry. Do NOT purchase Shenandoah unless you plan on replacing your cabinets within a couple of years.
Purchased cabinets for kitchen and have the following comments:
Finish is very cheap. Chips very easily and looks cheap
Drawer slides are the cheapest very. I will probably have to replace.
Back - thin piece of panel - I added plywood to every single one.
Do not recommend this line to anyone.
Biggest mistake I made in the kitchen remodel.
Contractor put up 5 of my cabinets. When I looked at them they were all damaged.
Chipped, not painted in some places, dents. I can't believe they left the factory that way. Where is quality control? I have called a halt to the project.
2 years later still love my cabinets
We've had these cabinets since Jan 2015 and have no complaints about the quality. We bought them at Lowe's and had an excellent installer. They were very particular about the quality and actually returned some things that I thought were fine. They knew what was not right more than I did. Only had 2 returns and we had the correct ones in 2 days that matched perfectly. We decided on the Sydney style with the Cherry spice finish. We spent just over $12,000 on the cabinets and then added another $8,000 for quartz counters. Everyone we worked with were very professional. We just love our kitchen.
No idea how durable they are, but just can't get good doors for the cabinets. They obviously have a dull blade cutting these things from the jagged edges of the frame. Maybe their wood finishes are ok, but their white cabinets are awful. We spent a lot of money (over $10K) and are very unhappy with our cabinets. Our Lowe's rep has been AMAZING trying to make this right, but we keep getting sent poor quality replacement items... which take weeks to come in. Customer service is non-existent. I can only assume durability will be lacking as well, given the inability to get quality doors. May have a great warranty, but what good is a warranty when replacement items are continuously poor quality?
Good after five years
We installed Shenandoah oak cabinets in our kitchen in 2010 and they are still beautiful. I purchased the soft-close hardware, which works perfectly. The contractor who installed the cabinets commented upon how they arrived in perfect shape, were easy to install because they were well-made, and fit together nicely. Despite being highly experienced, this was the first time he had ever installed cabinetry from this company, so his feedback meant a lot to me. After six years, everything still looks wonderful and the cabinets still draw comments about how nice they look in this kitchen. I would certainly purchase them again because they were an excellent buy for the money. I got them at Lowes.
Good after 5 years
Came accidentally to this site and was surprised by several negative comments. I had mine kitchen cabinets in Breckenridge Maple Spice designed and installed through Lowe's in 2011, still looking good after 5 years and no mechanical problems. The Lowe's contractor was very tough with my renovation contractor - requested leveled floor and smooth vertical walls. All boxes with cabinets came in good condition with no damage and no cosmetic problem (no varying finish, coloration, damage, etc). The installation went uneventful in one day; later a granite countertop was installed over the base cabinets with no problem.
Of course mine is small NY old building kitchen with 10 cabinets altogether; still this was really good experience.
Though I did't choose these cabinets - they were in a $550K home that I purchased. They reap of "cheapness" from a construction quality point of view. With low end drawer slides that won't last, fiber board box frames and thin plastic veneer on cheap shelves. I know that I'm stuck with them for about 5 years or so, but I can't wait to replace them.
Not worth it!
Never saw such junk! $5500 with a lot of "free" from promotion by big box store included free sink base, 2 roll out trays, utensil tray, and 50% off wood upgrade. So, retail would've been closer to $7000. Only 2 out of 13 pieces were without scratches or chips. Many variations in color from deep red to gold tones. Paid hundreds for a "glaze" and I had to look to see if some sections even had glaze. Sink base was warped. Roll out tray had huge gash. What quality control puts that in a box? (no, not from shipping, box was in perfect condition). One upper cabinet (over stove vent) had a horizontal piece that looked like "tiger wood" with vertical stripes. The rep came out. Where there were nicks? "molding will cover it". Tiger wood grain? Turned it upside down to see if molding would cover. Mismatched colored door? "As a courtesy, we'll replace the one that is scratched, and the other that doesn't match". Poor glaze? He said "hand rubbed". (No, a sprayer sprays the glaze, then air spray pushes it off, into the crevasses. It must've been set crooked. Corners were worn as if slid off a table. Chips and scratches? "There's a touch up pen included" (FOR WHICH VARIATION OF COLOR is that pen?) Now,with that much damage, and a living room filled with this scrap wood, you'd think they'd pick them up and replace in one order. Nope. They want to replace piece by piece. Now, I argued... if you couldn't get the colors to match in the same production line on the same day, do you really thin you are going to match it months later? Problem is- I had the hardwood floors in the dining/ liv rm stained to match the cabinets, I have a a kitchen chandelier and cut glass upper cabinets nobs bought, long past "return" window. And, we're racing to totally rehab the house by Christmas.... appliances on order... jokes on us- not only will it take weeks to replace this junk, but then at least 2 weeks for the counter top... so, unless the turkey can fit in the microwave, we're screwed. Fa la la- first Christmas in new home.
excellent customer service
We ordered the cabinets from Lowes in butterscotch. Several weeks later we received a call to arrange delivery at a time suitable to us. Delivery was on time and we were instructed to check for any damage within 7 days. Upon inspection two minor problems were discovered. We spoke to Sarah (customer service)who without question or delay shipped the damaged items. Upon installation (we upgraded to all plywood construction) the cabinets were found to be square and level with no problems encountered. Durability is unknown as noted above however at this point I have no indication that they will not hold up
Dont buy shennandoah!
We purchased our bathroom vanity last summer from XXX. the design was never completed. We had to hire a carpenter to custom build the rest of our design that Shennandoah said they could make. We went back and forth for three and a half months trying to get this job done. It was a nightmare. They also made us wait three months for the "rep" to come and try to line up our drawers. Its not rocket science. They have no quality control and I would never buy them again.
I ordered the Breckinridge in natural maple from XXXX. The color and finish look nice... HOWEVER, I have had these cabinets for just over 24 hours and we are planning on a full return. My installer, who is an amazing carpenter was unable to install them because they are not level, square or plumb. He tried to install the uppers and had so much trouble getting them to line up properly, he took them down and told me to call the company. He then tried to install several of the lowers and had more problems: sometimes they were off as much as 1/4 inch! Unacceptable for $9000 worth of cabinets. I have a layman's eye and even I can see that the drawers and the doors are not lining up properly. The company rep is refusing to come until maybe next week and is telling us that it is our floor that is not level! I guess he's never installed cabinets before. Lowes is so far helpful, but that is only after my husband went into the store, demanded someone do something and refused to leave until they did. They are sending someone out int he morning, so we can get it on record that there are so many problems. We are shopping around for another company in the meantime. My installer said the wood is nice, but with the poor quality, they are not even worth $3000! Hesitate before you buy. We are now stuck without a kitchen, looking for and inevitably waiting weeks more for new cabinets... oh and a baby on the way! Thanks Shenandoah for screwing this up! I would have had my kitchen back in less than 1 week if it weren't for such shoddy work. Now, we just wasted a month. Don't buy unless it is the only option. And good luck if you do purchase them. BTW, never reviewed any company before, but I felt that spending $9000 and getting terrible quality was worth writing about and I wanted other people to know. I would have wanted to know BEFORE I purchased!
They are fine
I ordered my Shenendoah Maple Spice cabinets through XXX in St. Charles, IL. The price was very affordable, and the cabinets arrived as scheduled. The doors were fine, with some minor variation in grain, but I found this to add a bit of character. The tolerances were not perfect, but the appliances all fit in place fine. The construction is solid and finish looks really nice. I ordered a 5 piece crown moulding and when properly installed, the cabinets look like high end cabinets that you would expect to see at twice the price. I am happy I went with these affordable cabinets. I suspect that some folks are too picky when it comes to grain and finish. Manage your expectations reasonably and you will be happy too, or spend more money.
Run from this poor quality
Thermofoil finish melted next to oven. Our white cabinets yellowed. Parts did not fit together well. Kick plate was like reinforced cardboard.
The Shenandoah cabinets are good. I am personally using them from last 3 years and they seem to be pretty well in serving their purpose. I'll suggest try it once to experience the difference.
Major customer service problems! If you order replacement cabinets for ones damaged in factory or where they were sized incorrectly by the salesman...don't expect them to deliver them to you without charging you a fee (XXX is very good about trying to make good on this). Shenendoah Customer service said that they can have replacements rush shipped. I ordered replacements and found that 30 days was the best they could do. Lowes read me the email where the Shenandoah basically just pushed my request aside and refused to rush ship. This is one case where customer service would be better off if it were outsourced to India! At least you would get help instead of attitude, delays and excuses. I can't really say how the warranty is yet...,but based on the other reviews have read and the initial quality I have experienced...I don't have high hopes. Saw some quality problems on the first cabinet that I took out of the box. I will add comments to this post based on the progress. I hope the message gets to the company leadership. I would want to know if I had a CS department that was not up to par. I have never posted negative feedback to a company before. This is the second site that I have posted about this experience. I am typically not a difficult customer to please. All in all....XXX has been great. Too bad they are stuck as the middle man.
Save your money!!
I've never been so disappointed!! I ordered the Winchester Maple Cognac cabinets. A delivery date was scheduled, I took the day off work, and 2 hours before the delivery, I got a call that the cabinets hadn't even left the manufacturer. Out of 18 cabinets, 6 had to be reordered because the finish was so poor. When I got the 2nd delivery, 1/2 of them looked just as bad as the first shipment. I also noticed that the 2nd batch of cabinets didn't have any doors on them. When I contacted the Lowe's salesman, he told me I had to take the doors off the first shipment and put them on the new ones. My kitchen has been torn up for over a month while I waited for the second shipment. Now I'm back to square one. Needless to say, when I called Lowe's to return the entire shipment, they were out at my house in no time. Please, please, please pay attention to these reviews.
Too many defects to count
I recently re-did my kitchen, and at the insistence of my contractor, went with Shenandoah Cabinets, in maple espresso.
Too many defects to count - marks, indentations, unfinished edges, inconsistent finish, cracked frames, poorly put together (they come assembled), and so on.
At first look, the cabinets are beautiful, but upon a closer look they are filled with defects all over the place, and not worth the price.
I would not go with Shenandoah cabinets again. The number of issues is now bordering on completely ridiculous - and this is in a tiny kitchen!
OMG I love my cabinets!!!
When I read these reviews I almost decided not to by these cabinets. Thank goodness I did. I absolutely love them. The quality, the look and the price could not be better. I got them at XXX in Medford NY and the service was awesome. I'm very happy and have no complaints.
Absolutely LOVE these cabinets
I almost did not buy these cabinets because of the horrible reviews on this website. I am soooooooooooooooooo glad I did. The cabinets are awesome. I got the Cherry Chocolate Glaze cabinets and they are absolutely beautiful. I brought them from XXXX in Medford NY - the service there was great. The delivery was the smooth.
I highly recommend these cabinets.
Look Great but out of square
I love the look of the cabinets we ordered. There were a few with spilt drawer fronts and misaligned drawers. They replaced them with no problems. I even paid extra for plywood construction as well. We had several issues with the kitchen and when the cabinets came we were still a month or so out for even getting close to installing them. My wife and I checked every cabinet within 10 days. I didn't notice this until I started installing them but just about every cabinet was out of square. I was really frustrated so make sure you get out your square and level and check every one of them. The largest cabinet has a hump in the frame in the back sticking up over 1/2" Double check the corner cabinet as well ours dips down over 1/4" going towards the doors.
I love the look but unfortunately would never recommend them. I want the cabinets to be right when they leave the company. So after spending $14,000 on cabinets I feel like I got shoddy carpenters working on them. I will go to a real cabinet maker next time.
Good value, great customer service
I can’t say enough good things about Shenandoah’s customer service. I was on a tight budget redoing a kitchen and so went with the Shenandoah Dominion with a Spice finish. When the cabinets were installed, a couple of the doors and drawer fronts had what I considered unattractive marks where the grain darkened and or there were knots. I called Shenandoah and talked with them about it and they immediately shipped me out 2 replacement doors at their expense – not charge at all to me. Once they were installed, I still felt unhappy with 1 more door and a drawer front. I called again and once again they cheerfully sent me replacements at no cost. They didn’t give me a single bit of grief, not one bit. Their feeling was that I should be happy with my purchase. What a complete pleasure to deal with them.
BTW: Some may be thinking that the finish shouldn’t have arrived “flawed” in the first place. But since that time I’ve found that that’s just the way cabinets arrive. Some folks are bothered by imperfections and some take them as part of the look. My neighbor just spent $20,000 with a high end designer for her new kitchen cabinets and even hers were full of dark marks. So it is just a matter of taste.
A caution about using XXX: XXX is the fly in the ointment in this deal as far as I’m concerned. The “youth” who spec’d out my cabinets for me was sure good at navigating that 3-D layout softward but, according to my contractor, had obviously never installed cabinets or, according to me, had never actually used a kitchen. He made recommendations without explaining what the tradeoffs were and I got caught by my own ignorance and trusted him to know what he was doing. So, for instance, in order to get that nifty tray cabinet, apparently I got squeezed into a sink that was only 25 ½ inches wide -- meaning really, really small if you want a double sink and, if you think you’re going to go with one big sink, then the tradeoff is no garbage disposal. Etc.. The hazard of doing it yourself, and not using a professional designer, is that you can get blindsided by not knowing what you don’t know. I expect more of XXX.
But back to Shenandoah. The cabinets look great, they’re sturdy and feel very well-built. No, they don't look as nice as the $20,000 walnut cabinets my neighbor got, but then, I spent a fraction of the price. I’ve only had them for a few months so I can’t comment on their longevity but I feel I got a great deal and had a great experience all around.
So sad about my cabinets
The finish on my cabinets look just awful. I see this complaint over and over, why doesn't Shenandoah do something about their quality control?
Their rep will come out and just tell you silly excuses and lies. What a waste of time.
Dominion, Mocha Glaze
Glaze looks awful - it's uneven and completely missing in several places on almost all cabinets. I have $10,000 worth of cabinets sitting in my living room that look like junk.
I bought the white cabinets, frames and doors. After about a year the frames started yellowing, the rep said it was due to a stain problem, they had since fixed the problem. After being offered new cabinets, which I would have to pay for the installation, new countertop, and demo costs, I accepted a "rebate" of $500. They also gave me 2 cans of reformulated stain. I feel the stain was designed to be sprayed on, not painted on. We tried to apply according to the directions, it didn't work. I now have a food safety issue, as the dry stain is flaking off the frames.
I am so disappointed, and tired of dealing with this, I am ready to rip them out...we will never purchase this brand again
Winchester -Maple Cream Glaze
My cabinets are new so I can't attest to their durability. The Maple Cream Glaze is a beautiful color and I love it. Overall they are a pretty sight in my kitchen.
I am, however, very surprised that more care isn't taken with the paint finish and that quality control isn't on top of these things and expecting more attention to detail from their workers. There are a number of areas showing paint misses, an unlevel streak of some sort on a drawer front, a small gouge out of the top edge of a big drawer, a couple bubbles or something on doors, a few tiny chips. Since they were not cheap and actually cost quite a bit of money, I would expect more quality control to be in place. A concientious worker would have at least filled the gouge before painting. And the beautiful big drawer front could have been attached gouge side down so it wouldn't be seen. Touchups should have been done at the factory.
I can't compare to other manufacturers and price points. I am just surprised the finish isn't done more carefully. I hope the finish holds up well with daily use.
I just had their maple cabinets from their Solana line installed and when I noticed most their doors were warped. A few more than others. I called XXX to file a complaint and they promised to stand by their products. However, things changed when they came to my house along with a rep from Shanandoah. The Shanandoah rep came up with unbelievable excuses to avoid replacing all warped doors such as my eyesight was bad or that the sunlight coming through my kitchen window was reflecting off the molding causing my doors to look warped... unbelievable!! I finally got XXX to pay for new doors (only on upper cabinets; I had to settle to keep the lower ones as is) when I threatened to dispute the entire purchase price on my credit card. The Shanandoah rep only agreed to pay for the three badly warped doors; XXX paid for the other nine.
Also, besides the warped doors, the cabinets do look very nice. Not sure about the quality though. The drawer in one of the cabinets came crooked that my installer had to take apart and fix the problem; also the finish looks pretty week on what they call 'furniture end' or the exposed wood that you pay extra for end cabinets.
best cabinets for the money XXX stands by its products
purchased a new kitchen and two bathrooms from XXX northport fla, winchester cabinsts glazed for kitchen and mocha for bathrooms. Customer service was great, great communications between all parties, delivered on time and a couple of the doors were scratched. contacted factory and recieved new doors within a few days, no questions asked. plywood construction was well worth it. cabinets are beautiful and very expensive looking. Lowes stood by our purchase, designer was great anybody who tells you any different either bought the cheapies pressboard or installed them wrong.
Shenandoah cabinets -- American quality gone bad
I bought Shenandoah cabinets back in 2007 and the cabinets and install went smoothly. Unfortunately a lot has changed since 2007.
I bought another house in 2011 and decided to go with their glazed mid to upper end cabinets. The staining was very inconsistent from door to door and cabinet to cabinet. Not referring to the glazing but the staining itself.
Asked for 7 replacement doors -- received one damaged and several had significant stain variations and blotching along with one having a knot hole. These were replacements for shoddy doors to begin with.
Also ordered a customer 42" bath vanity base from Shenandoah at the same time I ordered kitchen cabinets and the unit was glued together with a bow in the center and poorly put together.
All in all I was very displeased with the installation and the quality of the cabinets were probably in line with Ikea grade not what I would expect for a $10,000 cabinet/countertop install.
Next time I will definitely look to buy cabinets from another company as this has been a real headache and I am having to settle with cabinet doors that are mediocre at best.
Anyone wanting pictures please send me a message and I can show you first hand musicman27pa at yahoo dot com.
Awsome for the price
I bought the "Breckinridge" cabinets for my brothers house that I had to sell. I installed them my-self without any issues. Everything I ordered arrived on-time in perfect condition. as I unboxed them I found they were packed very well and there was no damage. I installed them just as the designer at lowes said they would fit. Perfect! 4 1/2 years later I met the buyers of that house and they said the biggest reason they purchased the house was because of the new kitchen and they loved the cabinets. I would recommend these to anyone.
Don't buy these cabinets!
These cabinets are horrible. I have received several bad parts. The shelves were crooked (I had to place a cardboard spacer between the shelves and some pins). The cutlery drawer did not move freely (upon further inspection, pieces of the drawer were cut to the wrong size, putting pressure on the wheels). Also many of the shelves are far too narrow and I'm concerned about them falling down. I would never buy these again. For very expensive new cabinets this is unacceptable. When I mentioned these problems to XXX and Shenandoah, the only thing they offered was a $100 credit (5% of the total cabinet cost). Regarding the overall quality, the cabinets look nice but are damaged easily. I've had them for less than a month and they're already getting beat up (it's just myself and my girlfriend living here, we barely touch them). Do yourself a favor and don't purchase these. Shenandoah builds horrible cabinets and XXX does not stand by the products they sell.