Review Detail

I just had their maple cabinets from their Solana line installed and when I noticed most their doors were warped. A few more than others. I called XXX to file a complaint and they promised to stand by their products. However, things changed when they came to my house along with a rep from Shanandoah. The Shanandoah rep came up with unbelievable excuses to avoid replacing all warped doors such as my eyesight was bad or that the sunlight coming through my kitchen window was reflecting off the molding causing my doors to look warped... unbelievable!! I finally got XXX to pay for new doors (only on upper cabinets; I had to settle to keep the lower ones as is) when I threatened to dispute the entire purchase price on my credit card. The Shanandoah rep only agreed to pay for the three badly warped doors; XXX paid for the other nine.

Also, besides the warped doors, the cabinets do look very nice. Not sure about the quality though. The drawer in one of the cabinets came crooked that my installer had to take apart and fix the problem; also the finish looks pretty week on what they call 'furniture end' or the exposed wood that you pay extra for end cabinets.