Cardell

PERFECT.
I ordered the cabinets and then read the reviews later. Y'all scared me. But people tend to be a lot more vocal about the bad news than the good news. The cabinets were PERFECT, and I couldn't be happier with them. Absolutely beautiful. OK, they could have been a better bargain, but still. I got all plywood construction, stained not painted. Delivered right on time. Great product, super talented contractor team, and the kitchen is transformed!
Can't speak to the warranty rating; it hasn't been an issue for me.

I'm a licensed contractor. Every since Menards changed to Cardell I have had nothing but problems with their cabinets. I'm waiting on the final cabinet on a job that started last August 2021. Today is April 21 2022. I have had damaged cabinet half orders have showed up then the other half lost. I have had cabinets short shipped to store and shipped to job site it doesn't matter. My sales person and store manager do there best to correct the issues with no help from Cardell.

Like the title says DO NO BUY FROM CARDELL I promise you will be sorry. Take a second mortgage on your house if you have to and have a private individual build your cabinets. They are absolute junk. JUNK. JUNK. JUNK. Dec 6 2022 I purchased the cabinets supposed to be delivered Jan. 21. Get a call a week prior saying "due to the weather we will be unable to deliver on 21 it will be the 25." First off the snowstorm was a week prior to the 21. Second the manufacturer date on the box was the 23 of Jan. They come on the 25 I have them on the phone after taking the first one out of the box. 6 wall cabinets all of the with the coating peeling off and every shelf has dings scratches gouges coating peeling and jagged cuts. The base cabinets aren't much better but useable. Another set of wall cabinets is supposed to deliver on the 18. Again a week prior I get a call " due to the weather......... " Again the snowstorm was a week prior. They deliver on the 25 with a manufactured date of the 15. These cabinets are better however still of very poor quality. The cabinets that I took out were of better quality when I bought them and they were cheap. $1300 for 13 cabinets these were $7700 for 14. Cardell if you should happen to see this know that until they stick me in the ground I will tell anybody I ever run into or even overhear talking about cabinets even if they're not looking to buy they will know your name and what complete garbage you make. You get 1s for ratings only because it's doesn't go any lower.

The pantry that we ordered was beautiful. Their customer service is horrible. I was basically called a liar. The delivery date that was on the message was not when they delivered. The gentleman called me a liar. The cabinet was placed in the garage upside down. No response to emails sent. I will definitely not order from them again.

bought cabinets from Menards no help bringing it to registers to pay brought it home and took cardboard off and no shelving modl U188424R I asked manager ir it had everything inside and he said he didnt know and told me to look it up on internet must have been hiding fact it didnt have shelving i tried to lookup model but couldnt find it. very dissatisfied with Menards and manager at the Loveland Ohio store.

I've had the worst experience with Cardell Cabinets. We ordered them on December 18th, 2020. They arrived February 5th. 4 cabinets were wrong so we called and had the right ones sent. Those arrived on March 12th (our project pushed back one whole month). One cabinet was wrong...AGAIN. They refused to send the right cabinet in a timely manner and now we're waiting until April 9th. Our project has been pushed back by 2 months and we have been forced to hold on to the house for 2 additional months of mortgage. There customer service has been zero help and the menard's i purchased from has also been zero help. I'm so frustrated. DO NOT BUY.

I wish I had read the reviews before purchasing. 6 out of the 13 cabinets were damaged. Customer service was no help. Do not buy from this company.

They have great options and finishes, however the final product is mediocre at best. Whoever performs quality control and lets these products out needs reeducated on quality. The issues I had were uneven hung doors, doors that don't close. uneven 4 drawer base, gaps where there shouldn't be. They didn't hesitate to replace the doors and 4 drawer cabinet, but the 4 drawer base is still uneven and there is a drawer that won't close on the replaced one. So, I will pay my contractor to fix as I don't have the time to wait om a replacement. And I have to install the new doors my self. I had initially asked if they could send someone oit to fix them, but they do not do that. Would not recommend purchasing, the money is not worth the final product.

I mosied into my local Menards because it was finally time to redo my kitchen! Exciting! I met with a consultant and contracted with Cardell Cabinetry on 1/17/20 for the cabinetry part of the remodel. There’s always some lag time with custom anything so that was no issue. I expected that.

I received my cabinets on 3/3/20 and that’s where it all started to go downhill. One of the cabinets was missing a chunk and another was built wrong. I don’t know what happened to the missing chunk nor do I care at this point. The cabinet built wrong... just what the actual? How do you not know how the cabinets for particular orders are supposed to be configured and built? Ok. I got this. No big deal. I’ll just call Cardell and get these cabinets replaced. They said oops and that they would have my cabinet replacements in 7-10 days. March was coming to a close and in 2020 we all know what that means! Luckily, my cabinets were constructed and ready to be delivered. Right? Wrong. I called on March 25th, hey guys where’s my cabinets? It’s been most of a month and you said I’d have them way before this date. Oh? Coronavirus? You don’t say. Uh huh. I hear ya. I guess I kinda thought you’d have my cabinets done well before this situation became dire seeing as how you said 7-10 days from March 3, which according to my calendar was a couple weeks ago? No? Ok I see. When will they be ready? Mumble mumble. Ok well do the best you can. I really need those cabinets.

So, the big day finally arrives! I’m permanently ticked at them and that’s just not going to get any better with how the rest of this ordeal unfolds. Mind you this is more than 4 weeks after they were promised to be redelivered. Of course, I have to work. As a respiratory therapist, you might imagine, I’m a little busy lately, myself. No big deal. My mom was happy to head over to my house to receive the delivery.

The delivery driver shows up early, plunks the cabinets on my porch and says he can’t bring them in because of... you guessed it... covid-19. That meant my 70 year old mom ended up lugging them into the house. My. 70. Year. Old. Mom. Ok, granted my mom didn’t have to lug them in! She could have waited for me to get home, but when has anyone’s mom ever waited for her kids (even grown ones) to get home to do something they could just get out of the way quickly. Still not cool of their delivery people to do that nor to tell me that that was going to be the case when they called to schedule the delivery, finally!

On top of all that? Now one of the cabinets is a totally different color than the rest. Not even close. Not a make the best of it because it’s close enough. Nope. Wrong. Just wrong. I probably won’t even get the replacement for this one until sometime in 2021 at this rate. I totally get that mishaps happen. I get that the world is a bit sideways right now. This is not how you run a business. It just isn’t. In case it wasn’t clear, I highly discourage anyone from using Cardell Cabinetry. You’d be better off taking up cabinetry making as a hobby. You sure couldn’t do worse than they did.

On Feb. 06 I purchased my kitchen cabinets from the Bridgeview Menards. The person that did the design and placed the order said the arrival date and also it shows on the papers was going to be March 5th. They told me that the Co. that was shipping my cabinets was going to call me to give me date and time of that delivery next day. 2 days later I got that call and they told me delivery date was March 12. I told them abt. the other delivery date that Menards gave me they told me that they never give 4 weeks for arrival did not know why Menards did so. After waiting 5 weeks for the delivery once the guy that is installing them find out one of the lower cabinet does not have the right size (a mistake made by Cardell or Menards, Im not sure). So I go back to Menards on March 13 and re-order that cabinet again. I ask if it could be rushed since it was not my fault, the associate at Menards told me she was going to ask. Next day when they continue installing the rest of the cabinets we find out that one of the upper cabinets is also the wrong size. I go back to Menards and re-order that one also. This time I asked the girl to let them know to put the 2 orders together since it was same customer. The associate at Menards sent Cardell an e-mail on March 14, same day I place my second order asking them to please rush my order and also put the orders from March 13 and 14 together to be deliver the same day. They forwarded me that e-mail sent from Menards to Cardell and also I could read the response on March 17 from the Cardell Customer Care associate saying that the 2 orders were going to be rushed and delivered together. Next day when I get a call with the estimated deliver date they told me me April 9. What kind of rush is that???. I have no choice but wait. Today, March 31st I get a call from Cardell letting me know that the cabinet was coming on April 23 due to Covid-19. I understand the pandemic situation the world is going through now so I say OK. But what really upset me even more is the fact that 2 hours later I get another call from same company telling me the deliver date is April 30th for which I told the associate how if someone just called me with another date?. She look on my order and told me oh you have 2 different orders so the other one is going to be deliver on April 23 and this one on the 30th. And I said what kind of service this companies give to customers???. Why so many mistakes???. No apologies, no one cares about the customer after giving them the business???. Either Menards or Cardell give the customer a follow up on this. After you pay they show no interest on helping the customer with any issue coming up after their mistakes. These companies are not communicating with each other and definitely not with me. I am not a carpenter, I have hired someone to come and install these cabinets in my house. My kitchen is half complete because they need these cabinets to finish. Not to mention that these contractors putting together my kitchen are not doing this for charity. Every time they come out that's more money from my pocket. Both of these companies have a complete disregard what a mistake like this can cost a customer (that has spent THOUSANDS of dollars) in money, time and peace of mind. I am very disappointed, I understand that things happen but Cardell has made an already stressful situation even worst.

I love these cabinets. I don't understand all the negative reviews. They are beautiful , no flaws, put together great and was delivered to my home for free.

Is is possible to give a zero for quality? Bought these from Menards for over $8000 and the quality is horrible.
Initial shipment: cracked door miter joints, chunk of wood missing from door that they painted right over, interior veneer delamination, cabinet screws that are such soft steel you may as well throw them out, cabinet built out of square, staples sticking out, split door panel they just painted over.
Round 1: Replacement cabinet only partially glued together, factory damage, plus shipping damage. Send cabinet interior replacement panel I am expected to replace at my own expense. Send replacement doors that arrived OK.
Round 2: Shelves in one cabinet fell down. Found 3 shelves cut too short. Correct replacements sent.
Round 3: Bottom fell out of a roll out tray. Only 4 staples holing one edge in.
Round 4: Replacement tray was missing all staples along one side, and of course, fell apart.
Ongoing: Bumping a door or opening it too far will cause it to fall off, but I suppose that's better than breaking the door.

They have been very good about replacing anything I ask for, but it's time consuming to always be repairing these.
Cardell has serious quality issues and apparently will ship anything without regard to quality. Do not buy these.

I am confused by all the negative reviews. I just put in about $10k in Cardell Cabinets and absolutely love them. Ordered them in all wood construction with a few extra options; expensive, but super quality. I ended up needing one more small cabinet for my island and bought another brand locally; very expensive and total junk. I should have returned it and ordered another Cardell. Strange to see all these negative reviews for such a beautiful product.

I spent a little over 6k on these cabinets and accesories. Alot of the finish was messed up so they replaced some doors and doors, one cabinet wasnt even glued together right so it was 1/4" deeper than the rest. They replaced it as well. But the main problem is the finish. There are small pinholes all over most of the cabinets, and where the miters are seemed, alot of them are split.

I bought Cardell cabinets from Menards in April 2019. The Cabinets were shipped directly to my home. There was one cabinet that was broken 12" wide. However, some of the drawers were not lined correctly, so I had to fix that, which implies very poor quality check in the factory. They replaced the replaced the broken cabinet, but when I got it the cabinet beam was cracked. The bottom drawer cover was short and left about an inch gap. The middle drawer cover was not installed and shipped separately. Cardell told me that they did not have the time to install and wants me to install it, as if I am a cabinet builder. Cardell said that they will ship me the beam to replace the cracked one and I can hire a carpenter to fix it. So, in the end Menards agreed to buy me new drawer covers at their cost and I had to hire a carpenter to install these covers. I would never buy anything made by Cardell. This month my son was remodeling his kitchen and I told him to buy anything that is good quality but not Cardell. I told all my friends at work and church not buy Cardell.

As much as I struggle to do this I feel its important to warn others and tell of my story. I have been working on my home for almost this entire year. It has been a wonderful time till I got to my kitchen. I have a small kitchen but now retired wanted a kitchen that I could truly enjoy as I cook. I ordered over 5000.00 dollars in just cabinets for this company and lets say its been a task. My first delivery I sent back many of the cabinets due to damage and bad flaws in finish and construction. so, taking them back to where I bought them they reordered others. Second time around I got one of four that again had that was ok. Three had major finish issues. so again took them back. Two weeks letter the new ones came and one of the major cabinets wasn't right. I got on the phone to Menards and they again the reordered a replacement and even called the company to please have them check the next one to assure it to be 100%. once that was done I ordered 200.00 in trim pieces to cover flaws and minor flaws that didn't effect how they would work. The manufacturer promised to check the last one and make sure it was perfect so my now far behind contractors would be done before my counter tops came in. Well guess what...….. thank goodness I had ordered extra trim because I needed it. So, with that being said I have had to spend money, lost time and lots of extra money to deal with this company to finish my project. If you expect any help or for this company to help or even call you back forget it. Not a single call or even the vendor that deals with Menards contacted me!!!!!! So here's your warning and even though I am writing this it won't be put up for anyone to see. I hope that this will help you from going through the ten weeks of nothingness and lack of reputation this company has shown me. Just BEWARE!!!!!!

I just had Cardell cabinets installed last week. Already the finish is coming off! Also, one of the doors is warped and won't lay flush. Overall the quality of these cabinets is terrible. I'm so disappointed! I should have done more research and read reviews before I purchased these cabinets.

Cardell name was purchased by Masco. Purchased mine Jan. 2019 from a big box store. They were shipped directly to my house from the factory, all shipping boxes undamaged. When I opened the boxes every cabinet was shipped from the factory either; chipped, cracked,scratched or dented. One cabinet end was broken out and two were out of square. All were unusable! Cardell rep came and inspected them and took pictures. Called next day and told me they will make replacements or take them back for a 25% restocking fee. I have no faith replacements will be any better. Working with retailer to get my money back, I'll post again with the result. NOT HAPPY WITH Cardell.

From the time, 10 years, we had our kitchen remolded there were problems. It started with cracked cabinet doors. I called Cardel they told me to get in touch with Thomas Kitchens, Hazleton, Pa.I called Joe Thomas and he told me to get a lawyer. Again, I called Cardell and was told they could not do anything. Finally, after two years, yes, two years, I brought two cabinet doors in placed them in front of Joe Thomas, asked him if he saw anything wrong with the doors, he said yes. I then said to him, why have you been giving a problem for two years, he said he did not... He fixed the doors and put a god awful stain on them. The sides of the cabinets are like door panels, I did I one fixed. Hurray for that!! Then there was and still is of the hinges breaking, another nightmare.. I have been calling for a very very long time and no one has called me back...The stain on some of the cabinet doors and drawers is coming. These cabinets alone cost me then over $9,000.00 and it is not a large kitchen. Tell me, where does my problem end!!! The next step is the Better Business Bureau. All of this is in the warranty. Please help as I cannot afford to put any more money in this kitchen. I am working parttime to help pay health insurance. I even paid extra for dove tail drawers and knobs, which I have seen as regular stock and in WalMart. Please do not tell me to get in touch with Thomas Kitchens. The work and the way I and others were treated was not proper. Our phone number is 570-929-1406. Thank you for your time..

As a Cardell dealer I happily sold their cabinets for several years. Over the past few months of 2013 delivery delays and poor quality products were the norm on every order. The last order I placed was a total disaster. My customer received the order in 8 weeks (4 weeks late). It consisted of poorly constructed cabinets with paint that was off by several shades on most of the cabinets. When I say several shades, I mean that each cabinet had several shades of paint on it. Andy Tidwell requested that I refund my customer and to have them donate the cabinets to a local charity. He said they would give me credit on future orders. This was one week before they closed their doors. Had my customer agreed to this, it would have been a total loss for my company because I had already paid for them and they would never be able to refund my money or offer the credit.

Anyway, Andy agreed to replace the doors and drawers on the kitchen, but they never came through with this promise. I received an email from the customer service representative stating that they were only contacting dealers who owe them money and all other operations had been halted.

My contractor ordered the 360 line of cabinets 24 pieces in all of the 24 pieces there were only two that were built correctly without issues. The issues were as follows, missing stain on fronts, half the drawer fronts and door fronts had a rough texture on the stain, the words black glaze had been written under the stain and when light shined on the door the words reflected through the stain, none of the drawers lined up with each other in a drawer box, box construction was a mix of MDF plywood with mis colored scrap wood, staples that held the cabinet together were pulling out, glue was present on the inside and very visible, most doors were scratched and nicked. Remember this is how the cabinets were delivered to my house from the factory. I opened a warranty case and have followed the process in 3 weeks I have no movement from Cardell to replace the damaged cabinets and have been told to hire someone to fix the cabinets on my own that a installer should be able to fix my cabinets. I spent over 15,000 on the cabinets as I thought I was getting a quality product however the cabinets at Home Depot are far nicer in quality than the Cardell 360 line. Stay away from this company they do not stand behind there product. I have 40 plus pictures and many e-mails of the quality and lack of support I have received. I am out my money with no product that is presentable and will be seeking legal help to resolve this. Please feel free to contact me about this company and my experience.

Can't comment on the quality of Cardell cabinets, I'm still waiting for them. It's been 6 weeks now, e-mailed Erica, a rep looking for a reason they are taking so long, she just replied, " i'll forward it to management" and no other explanation. We were promised delivery in 4-6 weeks, then given a prelim delivery date of 5 weeks, which was then changed at the last minute and now it will be 7 weeks or longer. the customer service with Cardell needs some improvement. I will re comment when the cabinets finally show up, if....

We have had our cabinets for around 4 months. We were encouraged to use Cardell by our home builder and I had not been impressed by the samples I was given. We choose to upgrade to Cardell’s most expensive and high-end cabinets hoping that they would be nice.
We found problems with the cabinets on our house walk through in October of 2011. Since then we have been in contact with the company and the sales man to try and get our cabinets fixed/replaced. Below are the problems we have had with the cabinets.

The paint does not cover the cabinet, we can see the wood color behind the black paint on every cabinet door and drawer, finish is not sprayed evenly on cabinets, missing middle section between cabinet doors, full overlay is not full overlay some are and others are not, our cabinet doors and drawers are inconsistent.
We have emailed pictures of the cabinets to show how bad they are. The sales rep came to our home and agreed that they were bad and needed to be replaced and that he would put in an order to get new cabinets. This was over a month ago and we have not heard from him since and Cardell had never heard from him with this request.

I wish I would have gone with my instinct and choose a different cabinet company. We are now stuck with these cabinets and paid a considerable amount for them.

We upgraded to the highest end and quality cabinets that Cardell offers. The product and quality is very low in my opinion and for what we paid extremely disappointing. I would describe the work overall as sloppy.

The paint was sprayed thin in places we can see the wood color through the paint. Full overlay was not full overlay in some places and was in others. Sloppy application of the finish, blotches of it are visible in places. Measurements on sides by the wall are all different.

The Cardell sales man would not contact us after we called letting him know the issues. He was in contact with us regularly when he was selling us the cabinets. We had to call corporate and then he contacted us. We still have yet to have any one address and fix the problems almost two months later.

I have just installed some of the Odyssey collection and was very dissapointed in the quality of workmanship that went into building these cabinets. It was a totally different manufactured cabinet than what was on display in the showroom where I ordered them, the materials were the same, but, the product I received was no where close to the quality I expected from the what I had looked at. Doors out of square and warped, door rails and stiles up to 1/4" difference in widths, doors and drawer fronts not uniform in size, cabinets built out of square, faceframes installed up to 1/8" lower than cabinet sides, trim was poor quality and warped badly. These were just some of the issues, there were really too many to list here.
In the 30 years I've been installing cabinets, this was the worst experience that I've ever had