American Woodmark

Very poor quality and customer service. Nothing else to be said.

We bought American Woodmark kitchen cabinets through XXXXXX about 6 years ago, so we've had them installed for some time. First off, we ordered plywood cabinets, but one of the cabinets was not plywood. The problem with that is when the installers are putting in the cabinets, you don't have time to wait another 4 - 6 weeks for a replacement. XXXXX ended up refunding the difference. After the installation, we noticed that one of the upper cabinets was also a different style... the european style which doesn't have a front. Luckily, it wasn't that noticeable, but strike two. Finally, after a few months, we started to notice that the pantry cabinet shelves were starting to fall off the shelf supports. I replaced the plastic shelf supports with heavy duty steel supports, but the problem persisted. Upon closer inspection, we found that the cabinet sides were bowing outward. We had a finish carpenter try to shore up the cabinets, but that was difficult without completely removing the cabinet from the wall. He showed me that even though the cabinets were plywood, they were only 1/2" instead of usual 3/4" you would expect for pantry cabinet that would hold canned goods. Even our bathroom cabinets are 3/4". Noticing further problems with the upper cabinets, we are now in the process of ripping out these garbage cabinets and replacing them with a much better brand. Do yourself a favor, DO NOT BUY WOODMARK.. they are cheaply made junk. I wouldn't even consider putting these cabinets in my garage now.

I purchased about 20k worth of cabinets for a kitchen remodel from XXXX. Actually the kitchen designer was nice and friendly there, but maybe not that experienced with kitchen design. With the XX design, I ended up going to another private kitchen designer who improved on the design, but whose cabinets were a bit on the expensive side (compared to XX, and similar quality rating), so I ended up going back to XXXX with the revised design. The XX designer also spent time with me as I made decisions regarding which trims and options to pick, as well as to take advantage of the promotions XXXX has. I ended up going with the Savannah style in the painted hazelnut glaze, with oil-rubbed bronze pulls, all-plywood with dovetail construction.

When I received the cabinets, they were all packaged quite well (as in a lot of padding where needed), and I did not have any problems with any of the pieces when received. No damage, no missing pieces, and they were all in pretty good quality. A couple of the cabinets were slightly off in the joint, but nothing that wasn't fixable. I also had very experienced contractors to install them, which is extremely important when buying cabinets. In the end we ended up with a beautiful kitchen, and the finish of the cabinets was really nice. I can't vouch for the durability as it's only been about a month since the install was complete. So far so good though.

It's very easy to blame the cabinet company for everything that goes wrong, but not always fair. I have some tips:
1. Don't depend on XXXXX to know exactly what you want, and verify everything before you buy. Make sure the trims, colors, etc.. match what you asked for. And also verify the measurements that were made of your kitchen - if it matters that they are an inch off then you should verify it yourself.
2. Do some reach about kitchen design and flows and try to make sure that other aspects of kitchen - e.g. where the appliances / sink are match your kitchen usage patterns.
3. Take advantage of promotions - if you are on the edge of a discount bracket, e.g. 19k, then it makes sense to order more options to reach the next bracket (i.e. 19k worth of cabinets gives you $2000 discount, but 20k worth gives you a $3000 discount). Also, at the time I ordered AW also had free plywood construction (or premium glaze) and another 10% promotion.
4. Very important!! Make sure you have reputable / experienced contractors to install the cabinets. They should know how to adjust and make your cabinets look perfect, and can mean the difference between feeling completely satisfied and feeling frustrated.

If you plan/design to install a Apron Farm Sink using American Woodmark be aware of the misleading information they provide. I just bought all new cabinets for our kitchen and my wife wanted to install a apron farm sink. The designer and American Woodmark said they have a cabinet specifically for that kind of sink and fits "MOST" sinks. What they don't tell you is "MOST" farm sinks are 10 inches deep and there cabinet DOES NOT allow for that depth. We are now very limited since we need to find a shallow farm sink, I would say 99% of the sinks we have looked at will not work.

If I would of know this misleading information provided by American Woodmark I would of went with at different cabinet maker. When I called customer service they put it on the designer(Home Depot) for not informing us that a standard sink will not fit in a cabinet advertised as a farm sink cabinet. The customer service rep at Amercican Woodmark has heard this before I am guessing because she said it's not there job to define "MOST" and asked what else I wanted, it was obvious no advise or help would be available.

Thanks American Woodmark, you have made my remodel a great experience!! (American Woodmark - this is a joke by the way, don't try and mislead others and post my quote on your website as you do with other things)

We purchased American Woodmark cabinets for our bathroom vanities through Home Depot while a promotion was running for free all plywood construction and free stain. The value was outstanding compared to our Schuler kitchen cabinets. The finish and quality are no comparison to the more expensive Schuler cabinets so I am glad we did not put these in our kitchen. The construction seems fine. Our problem arose upon installation when we realized the center panel in the back of all the vanities were not included and should have been. This results in another delay while American Woodmark sends out a sheet of skin. Now our cabinet installer will need to make the cuts to fit these stock cabinets. We are unsatisfied with this aspect. These skins are 1/8 inch thick...the cabinet backing is so thin, it almost doesn't seem like real wood. The slow close sticks but we've been told this will loosen up as we use them. I hope so.

I have read several of the reviews regarding the American Woodmark cabinets along with the Home Depot remarks. To qualify my comments, I am a Home Depot Kitchen Designer. I have designed many kitchens for my customers and the cabinet vendor I start with is the American Woodmark line. The reason is they offer more quality and value at a better price point. I know some of you may be thinking, he is biased, he works at Home Depot, he has to say positive things about American Woodmark. Not true, let me give you an example.

When customers come in looking for a faucet and I ask them if it going to be used for everyday use, I tell them to consider any other brand except Glacier Bay and Pegasus, both are our brands. Why, because of the feedback that I have received from other customers. Glacier Bay and Pegasus are great for toilets and vanity tops, but not as much for an every day use faucet.

I would provide my customers the same feedback on cabinets if it were true, but in my professional opinion, American Woodmark offers customers a choice on construction, door style, and finish that is in line with their budget. Ashland is at the low end in a thermofoil and also a painted finish. Savanah is at the high end in a stain or painted finish. I ask my customers what their budget is so I can help them get the kitchen they want and still be within their means.

Some of the complaints were related to quality and construction. All of their cabinets start out as standard construction which means a solid hardwood face frame and door front,for the most part, with furniture board for the sides and shelves. I say for the most part meaning if a thermofoil door was selected then the door front would be an MDF profile with a thermofoil finish. If customers want to upgrade to a ply side or all ply construction, American Woodmark offers that option too.

Did you know, through American Woodmark, if you have 10 cabinets or more you have a choice, depending on the door style, of getting either the All-Ply construction or premium finish for free!!! I have one kitchen now where that amounts to about $3500.00 off for choosing the premium finish, Linen, on a Reading door style. In all my customer is saving about $4700.00 with their order through American Woodmark. The other vendors we carry have other incentives too, but nothing close to what American Woodmark has to offer. On top of the vendor promotions, our Buy More Save More store promotion is also saving that same customer another $6000.00!
That's over $10,000.00 on one kitchen order.

When I hear you get what you pay for, I say you are absolutely right! You are paying for a product that offers choice and selection. As you pick roll out trays, crown molding, unique cabinet options, and pantry cabinets your order will reflect those choices. I know this first hand in our store, if there is ever any issue related to our products or services, we take care of our customers. I can say this with confidence because I have seen our store and company step up to resolve issues when they have been brought to our attention.

New Years eve for 2014, 6pm to 8pm, I spent at a customer's home following up on an install issue with a shower door that was not installed by Home Depot. But, because they had purchased their kitchen and bathroom from Home Depot, I felt obligated to ensure that their concern was properly addressed. I spent about two hours taking the doors apart and rebuilding them correctly. In the end they doors worked properly and my customer was very happy with the service provided.

I am letting you know that Home Depot does care about the products and services provided to you, our customer. I apologize on behalf of those associates, vendors, and others that have not lived up to your valid expectation of excellence. I hope your future projects will include considering Home Depot and vendors like American Woodmark as companies and people that genuinely care about you, our customer.

Respectfully,

Brent
Kitchen Design
The Home Depot

I had no problems with the initial installation or the quality (done by homeowner) 14 years ago and had several doors replaced at the time no charge because we didn't like the look of a knot or something that some people like. Now after 14 years they are sending a replacement door front that got scratched through no fault of theirs and sending it no charge. I say fantastic customer service and how great that they are still in business and making the same products unlike so very many businesses.
I had one hinge break a year ago again thru no fault of American Woodmark and was able to get a replacement part since these were high quality and the maker is still around.
They have held up very well and would not hesitate to buy again.
As far as working with Home Depot I guess we were lucky to have gotten a good planner who gave good advice. I went to many other places before we bought that were poor to very poor, so learn a bit as you go and pay attention to the layout that is being suggested.

A three week kitchen remodel turned into 2 months. I am STILL dealing with issues. Home Depot made mistake after mistake. First they shipped the wrong color cabinets for my dining room which took 3 weeks to fix. They then shipped wrong cabinets, damaged doors and smaller cabinets than could be used. An entire remeasure of my kitchen then had to be done to show they gave me less room than I had before. New cabinets, new doors, new hinges, the problems with the Woodmark cabinets keep coming. Home Depot finally sent out the Woodmark rep who continued to tell me over and over again this is normal for your cabinets to come apart at the seems, its because of the light color. They are shipping me some new doors, I am sure we will continue to have problem. STAY AWAY FROM HOME DEPOT AND WOODMARK - both stink!

If you are going to buy cabinets, DO NOT BUY THESE!! We spent 10,000. on these cabinets and have had them for 3 months. The hinges are all coming loose and the screws are stripped. The finish can be damaged by just hitting it lightly. We are still waiting for new doors for the ones that came in damaged. You are better off to pay more and get something that is good. These are the worst things I have ever purchased. Worthless!!!!!

Ordered 23 cabinets + moldings in December through Home Depot, now June and still getting replacement parts. Woodmark has easily added two months delay to a major kitchen remodel project, and cost me tens of hours dealing with issues & returns, photographs and emails.

Overall, the manufacturing quality is good (not great). A few items received with defects from manufacturing process, in once case a poor job of filler in a crack of the face of a door panel (should have never left the floor), but considering the number of items received, less than 5% of total. Consistency is another thing...cabinets frequently don't match each other or molding in finish or stain color (hue).

Where they really fall short, seriously short, is packing, which is part of their quality, thus the single star rating and reduced rating for durability. They use minimal packing, resulting in a substantial number of items received damaged. I've had to have several pieces replaced more than once, three time in some cases, because the items were damaged in transit. Remember, three weeks for each replacement, so over two months now to get some drawers replaced (and still waiting for some missing rail kits).

The company is good about replacing defective parts, just takes several tries to get ones that actually arrive undamaged, and hopefully with a fairly close hue and finish. Overall manufacturing quality is better than the low-priced Swedish retailer thats popular with college kids, but below the what the name of the company implies, American Woodmark. (My contractor writes "made in China" on all the damaged parts, which is quite a pile now.)

Home Depot has been good about getting replacements, although there have been some frustrations dealing with them, sort of the normal stuff you put up with when working with Home Depot. That does not impact any of the ratings here.

Recommend? No. If you're on a tight budget, find a way to stretch it or finance to go with something a bit better. If it's already a stretch, then be prepared for significant delays and time investment to resolve issues; my prayers are with you!

These are great cabinets. We ordered the Newport in the all plywood upgrade with a natural finish in maple. The cabinets are beautiful. Had a slight problem with one slide that broke, and it was promptly fixed. I read a lot of reviews that sound like the main problems some people have are either ordering the cheapest cabinets available or dealing with an inexperienced Home Depot employee. We upgraded to plywood, and the cabinets are very sturdy. We also had an experienced cabinet man who "retired" to work at Home Depot and was extremely helpful in getting our order correct. We purchased our cabinets through the Olympia Home Depot.

I purchased 15 American Woodmark cabinets from Home Depot in 2007; the wood was maple and stain natural. The finish is even on all the faces, and while there are some darker marks on the wood, I think they are to be expected with a natural wood product. I purchased crown molding and leaded glass inserts as upgrades.

One cabinet base arrived with the frame completely cracked; doors on two other cabinets were not square. We had to reorder these pieces, delaying our construction by about 3 weeks.

The drawer hardware takes up too much space, leaving the drawers much narrower than I'd like. I built an island with two base cabinets; I wish I had used just one wide cabinet with one wide drawer on top. The two small drawers on the two cabinets are simply not wide enough for me.

My 30" sink base does not have a center support piece on the front of the frame; instead, one of the doors has a piece of 1/4" wood extending out to cover the space between the two doors. It looks cheap and means you have to close one door before the other.

By far, the worst problem has been the hinges. On the two most commonly used doors, the hinges have broken several times and constantly need tightening and adjustment. Each time I call, the company quickly sends a replacement hinge, but because this is a vacation rental property, I really can't tolerate broken doors. I see that the hinge model I purchased is now discontinued; I hope the newer ones are sturdier.

I cannot recommend this cabinetry. Quality control is terrible, delaying construction. My kitchen looks great, but it requires too much maintenance.

Went to Lowes to start a remodel project of the downstairs. Floors, kitchen cabinets, countertop, paint, and lighting. This all started in February 2013 now here at the end of June the floors are finished, paint is finished, even the lighting is done. The American Woodmark cabinets,, still waiting to get things right. We ordered Cherry cabinets with a chocolate glaze, but when the cabinets were hung, the doors, or most have blemishes, cracks, smudges in the glaze, and dark spots. Even noticed saw chatter marks. Reordered the cabinet doors and when the new ones showed up they were as bad as the first.
We had a company rep come to our house trying to tell us the glaze is hand wiped, which looking at the finish did not happen, and also saying that since this is natural wood some blemishes can be expected. We said to send new doors and be sure they are right. Now after three weeks still waiting. Also we had a custom cabinet installed for the pantry. 84"X36"X21" deep built in with 4 slide out drawers. The first drawers were 6" too short so reordering we got 21" deep drawers. This has been going on for 3 months and still do not have the job finished. The price may be right but the quality of the finished product is unacceptable to say the least. I can not understand how a company with this poor quality of workmanship and poor service is still in business. I would never recommend American Woodmark cabinets to anyone, no matter the price.

I have installed over 35 kitchens with American Woodmark cabinets. I have also installed other lines of cabinets ( Shrock, Kraftmaid, etc), I keep seeing the same issues with all of them, including the upper line of cabinets, warped doors, color variations in the wood, cabinet assembly not square, warped styles. As far as what you get and pay for, these issues never stop. I have never had an issue with American Woodmarks construction of the cabinet. I personally have them, and they are going on 10 years and still strong. I see alot of consumers blaming the cabinet industry for there wrong doing, and not want to pay out of pocket for what they broke. I see some ratings here are more like a home depot complaint rather than the cabinet themselves. I will stand behind American Woodmark as an independent installer who has no ties to this industry. They are the same quality you are getting in all cabinets purchased in store chains or private owned businesses. Face it, we are using wood species today from trees that are grown super fast, not like ages ago when a tree was naturally grown, so when you go to order cabinets, the same tree is being milled to make them. The difference between Kraftmaid and American Woodmark is the custom end of a special size cabinet. I have seen no difference in the quality of both, but yet Kraftmaid has high ratings, y?

Had to wait about 2 months to get my American Woodmark Del Ray Cognac Kitchen cabinets. I did all the contracting for the kitchen even though Home Depot did give me a price- I decided to wing it for fun. Got a good finish capenter to do the install- did not have any problems with the cabinets, received all ordered items except one missing handle which was mailed to me soon thereafter after I mentioned it to Home Depot person that placed the order. I got Italian granite countertops and stainless steel GE Profile appliances to go with cabinets. The floor was tiled with "Graphito" slate tile from Spain. I get non-stop compliments on my kitchen and now am seriously considering using American Woodmark for my basement kitchen cabinets. I got the upgraded cabinets with plywood.

We purchased our cabinets at Home Depot and thought we were getting a great deal. The cabinets order was messed up by Home Depot, tooked over 2 months to get the order right and shipped. One cabinet was cracked, several items that I paid for were not ordered and had to be delivered later, after my builder was done installing the cabinets. The associates at Home Depot were not helpful and have no idea of what they are doing. I would not recommend Home Depot or American Woodmark to anyone.

We just remodeled our kitchen and unfortunate to choose American Woodmark cabinets. Delivery was no problem. However the cabinet boxes are not leveled, inside seams are not completely joined, leaving small slit between cabinet joints, the cabinet back it made of thin board and toe-kick seems to be made of card-board. The qaulity is so different than what we saw in the store. I cant believe we spend 10K on this junk.

Redoing kitchen with American wood mark cabinets after being persuaded by home depot rep of the excellent quality. I am now going on my 5th delivery of scratched, broken, unfinished, uneven staining. I have been without a kitchen for over a month. Wood mark rep came to my home and made lots of promises....even told me my zebra striped cabinet was acceptable! No, it's not! Now I have to wait another 2 weeks for replacement cabinets. I would prefer to have them ripped out, get a refund, and go to a more reliable manufacturer. A lot of money spent for a tiny little kitchen and because of the poor quality of cabinets and the inability of the contractor to get the replacement orders right, my 48 hour job is now going on to 6 weeks. Buy another brand and go to a different installer.

Can't really rate the cabinets except the first and last question.......haven't been able to use my kitchen yet.

American Woodmark "Somerset" come apart at the seams

American Woodmark cabinets come apart at the seams.
I bought my cabinets in 1998, 18 of them, from Home Depot. They look nice, were priced right at the time. Home Depot had to replace doors, sink base, because the wood had a lot of dark blemishes/spots, darker wood grain on them. I felt that I bought the cabinets on how they looked in the store display and in the book, but mine didn't look like that when I received them. That was fine since they sent new parts. We did the work ourselves with no problems. The thing is that after 10 years, I had a single cabinet almost fall off the wall because the "glued" seams just popped loose. Took it down and glued it completely to repair it since there was no remaiming warranty on them, and it's been fine. But now (14 years later),I have to take down 3 wall cabinets that are put together as an upright unit ( to hide a chimney) because the whole front has pulled away from the shelves, and the back seams had come loose as well. Other ones will need repair also. It's a big inconvenience. BUT they still look nice to look at them. If there's ever another time that I need cabinets, I'll look at a different manufacturer.

Absolutely the worst! We own some investment properties and we have been involved in designing and purchasing well over 40 kitchens but had not used American Woodmark in over 7 or 8 years as their competitors always had the better deal and look for what we wanted to accomplish. We do higher end projects. Why we decided on American Woodmark for our personal home in Florida I will never know! The cabinet quality is the worst EVER! The color is completely off, it is suppose to be espresso, however, it looks like Cherry Java. The doors have spots and lots of blotches, the tops of some of the doors are completely differnt than the bottom half - same door and these blemishes are very noticable with and without the lights on in the kitchen. The cabinets arrived full of scratches, especially the doors and strangely it was on the insides as well as the outsides which was very weird. A couple of the doors do not have finish on the outsides at all. The doors are a completely different color than the inside fronts of the cabinets - which is also rough and it should be smooth. There are blobs of glue all over the insides of the cabinets - just really bad. Trying to get a rep out to look at the issues was another hassle, over two weeks and then they talk to you like you are stupid instead of taking credit for their bad craftsmanship/quality and to add insult to injury they said I was in the wrong because my contractor installed them and even though I was out of the country I was suppose to instruct them to QC them before they put them in! WTH? Come on American Woodmark, your company motto is CITE, are those just empty words or do they really mean something? Company up and take responsiblity for your poor craftsmanship! Save yourself the stress and sadness, go with another company, just as I wish I would have.

After a poor experience at their competitors {wrong lay out out of codes} , I settled at Home Depot Oakland 1007 , they were running special gave fresh measure a day later the purchase was made , all plywood and all the options , delivery was fabulous , upon inspecting each box could not even find a scuff mark , I really wanted too . very well packaged . they offer lifetime warranty,I could not have donme it at a better time the best value. Only problem and there is one I ordered the wrong glass for the doors ,my wife has yet to forgive me ......

I looked through many reviews on this site prior to purchasing cabinets and noted that the majority of them were from disgruntled buyers who had negative experiences. Given my experience, I felt I had to weigh in on the positive side.

I purchased my cabinets (20 of them) through Home Depot and got a great deal on them. They were installed by a private contractor. I have nothing but good things to say. The finish (including parts of the cabinets you don't see) and fit are uniformly perfect and all of the features function flawlessly. Home Depot didn't order a few things (shelves and pullout trays) for a couple of the cabinets. When we ordered these after the fact, they were processed and delivered quickly. When we discovered a few missing plastic parts, American Woodmark cheerfully sent them out at no charge.

I paid up for full plywood construction, which I think is worth it. The only thing I can't comment on is the durability because we've only just completed the kitchen. Overall, I've had an excellent experience and am happy to recommend them.

Just received our new American Woodmark cabinets...spent over $10,000 for cabinets for a very small kitchen...the quality of the cabinets is horrible...very cheaply made...cabinets not glued together, door finishes are poor.for the price that we paid, I would have expected more. Very disappointed in American Woodmark...would not recommend them to anyone!