Kraftmaid

We purchased KraftMaid cabinets which were Maple Dove White Door Style was Trumball. When first delivered and installed by our contractor we noticed significant defects in the cabinet doors and draws (see attached photos). Our contractor then notified Kraftmaid who agreed to replace the defective items. Upon delivery we found that some of the replacement items were in worse shape the the original. Again our contractor went to KraftMaid for replacements. I then got a letter from KraftMaid informing me that while they will replace the cabinets as a good will gesture I should be aware that the defects are normal for a wood product and that were likely the result of not maintaining an environment of 70 degrees and 40% humidity. For one thing we live in Florida and who can maintain an indoor humidity of 40% and secondly the defects were apparent when they came out of the box so our indoor environment had nothing to do with the defects. Further as the attached photo shows the defects had nothing to do with humidity but were the result of poor workmanship. At this point we had asked for three more replacements which KraftMaid has refused to honor. I would not recommend Kraft Maid based on our experience and the experience of others who have posted reviews on this site.

The kitchen cabinets, installed 2 + yrs ago are white. The interiors are well made. During installation the finish was noted to be inferior. Paint was easily rubbed/chipped off or had blemishes. Some doors were replaced up to four times. The kitchen designer from GPS came to verify the problems once. The company rep came twice. At this writing, every door has al least one area were the paint is coming off. I would not recommend ordering white cabinets from this company! They should have refunded my money or payed to have them repainted by a real painter!

I purchased Kraft Maid Kitchen cabinets in 2010. Over the last decade, I have had multiple issues the finish cracking and peeling on the doors and base of the products. Kraft maid repaired them on a few occasions. The issue keeps reoccurring on cabinets and the company said it is my fault due to excessive moisture and said my warranty is no longer valid. I feel this is extremely unfair. A kitchen is a heavily used room for most families and occasional cabinet cleaning is needed. I am extremely careful to use very gentle cleaning products and dry them after I clean them. The customer service rep who was handling my claim stopped answering my emails. I would NOT recommend purchasing from this company.

My white raised panel kraftmaid cabinets are having paint peeling off of the sink base lip and an upper cabinet lip or sill. 7 months old. Was told by kraftmaid it was normal wear and tear or abuse/neglect. Insane . Have another call in.