Kraftmaid

I ordered 43 custom cabinets in November 2019. Many of the cabinets that were delivered were damaged or defective. I have been consistently sent damaged and defective cabinets since and still do nothing have the complete order. Doors (three of them) were actually delivered with wood filler on the faces of the doors, which means to me that KraftMaid is aware of the defects and patch work is a standard procedure. I had glass installed backwards, and replacement doors were also delivered with defects. The issues are too many and too unbelievable to list. NEVER would I recommend KraftMaid to a friend.

After waiting 6 weeks for delivery, I was 2 cabinets short. I immediately called and was told they would do a dock search and couldn't order replacements for 48 hours. The first person told me 7 to 10 days for replacement. The next person told me no more like 2 weeks. The 3rd person said it will be one month. So they lost 2 cabinets and I have to wait a month. I really dont have any confidence the cabinets will be delivered then. I asked to speak to a manager and was refused. I was transferred from customer care to delivery. I do not recommend this company. I cant accurately rate quality because the 2 missing cabinets are the ones needing installed first against the wall. 5 years ago my daughter purchased Shenandoah cabinets and they had a missing cabinet. They pulled out all the stops and replaced it in a week. I wish I had purchased from them

We ordered all new Kraftmaid cabinets for our kitchen, taking Lowes Labor Day sale which included finish upgrades at no additional cost. We chose a door made of maple, with a midnight finish and glaze. Lowes did not have a sample door so we paid to order one. It looked fine. Kraftmaid gave us a delivery date of Oct 20. The kraftmaid truck came on schedule, however the delivery men told us that 4 doors were backordered. We called Lowes and Kraftmaid inquiring when we would receive the four doors, as we wanted to schedule the install. We were told Nov 3, via UPS, since there was only 4. A kraftmaid truck showed, but with 10 doors and a slip that said 2 were still back ordered. We had them stacked in our attached garage with the others. Called both again to be told that no one knows when the 2 backordered would be sent. The Lowes installer came to put in the cabinet bases and door for what we had. We noticed so many of the doors and frames had white streaks, missing small amounts of midnight paint. We also received two of the doors without glaze and many of the others had it glopped on in parts. Most of the mitered corners had white lines showing and some had rough edges that were painted over leaving sharp drips of paint on them. Lowes was great to work with, and contacted a rep on our behalf to address our multiple concerns. Randy came out today, Nov 16, along with the Lowes sales person. The lighting is not the greatest, some of our fixtures had not yet been installed, and given the ceiling light & windows were all we had to see with, I gave him a bright flashlight. He told me that I would never be happy with my cabinets if I was going over them with a flashlight. He also told me that all of the white marks are just the maple wood showing through. Maple is not white. He insisted it was and took note of the drawer fronts and cabinet doors that he would be reordering. He then told me in front of the Lowes sales person, that I would't be happy with the replacements since I had unrealistic expectancies. I explained that 12 years ago, in our previous home, Lowes had Kraftmaid cabinets installed for us using two different paints, top and bottom, and we had zero quality issues, which was why we chose them again. Randy from Kraftmaid was rude and insulting and told the Lowes rep that based on my expectations, they should have sent us to another vendor. I am shocked at his attitude and so was the Lowes sales rep. According to the Kraftmaid website, the process for paint gives the sanded and cleaned doors multiple coats of paint, baked on, and finished with a Durable coating on top of that. Randy also told me if my cabinets get wet, the paint will peel, and this is the only time they would come out to address any issues. The employee from Kraftmaid that he will send out to 'touch up' many parts of the doors, is very busy and won't be out until December, and could not explain why the other two missing doors won't be coming anytime soon. I scrapped a bit of the sample door off, and it does not show white underneath. I have no idea why the doors are so poor in quality and I wish that I HAD gone with some other cabinet company this time around. So very disappointed.

Built a new house in 2013. Started having trouble with the finish peeling off the Kraft Made cabinets after three years; both stain and protective coating peeling off where pieces of wood joined. I was willing to do the repairs myself but they no longer make the stain. Its gotten worse over the years. Going to try to post a pic of a drawer front. Unacceptable.