Kraftmaid

We bought Kraftmaid cabinets for our bathroom redo. Less than a year later paint was peeling off. Contacted Kraftmaid and the said it was because of water settling in this area. This was a excuse. They sent me a small amount of paint to cover. It’s now been 3 yrs and I notice bubbling probably from humidity in a bathroom when showering. I could just cry everytime I look at it because to replace this cabinet I would have to tear out my tile and pretty much gut the whole bathroom. Save yourself the heartache. My beautiful bathroom now looks crappy, these cabinets are not for kitchen or bathroom

We got our cabinets through Lowe's. There wasn't sample in what I wanted so, Kraftmaid sent 6 door samples for me to look at and Lowe's let me take 2 of them home. We decided on Kirkland style in hickory with praline stain, suede finish. When the boxes were delivered and I opened one, I about fainted at how gorgeous the cabinets are. My husband and our contractor installed them. The contracter said they are top quality. We had plywood construction. Every piece was perfect, the kitchen looks amazing. I'm beyond pleased.

Their customer service is subpar. They are slow on order and reorder deliveries for defective and damaged cabinets. Your contractor will be waiting on them to get him the product. It will be a frustration. My advice is go with someone else if you want your kitchen completed in a reasonable timeframe.

We purchased KraftMaid cabinets which were Maple Dove White Door Style was Trumball. When first delivered and installed by our contractor we noticed significant defects in the cabinet doors and draws (see attached photos). Our contractor then notified Kraftmaid who agreed to replace the defective items. Upon delivery we found that some of the replacement items were in worse shape the the original. Again our contractor went to KraftMaid for replacements. I then got a letter from KraftMaid informing me that while they will replace the cabinets as a good will gesture I should be aware that the defects are normal for a wood product and that were likely the result of not maintaining an environment of 70 degrees and 40% humidity. For one thing we live in Florida and who can maintain an indoor humidity of 40% and secondly the defects were apparent when they came out of the box so our indoor environment had nothing to do with the defects. Further as the attached photo shows the defects had nothing to do with humidity but were the result of poor workmanship. At this point we had asked for three more replacements which KraftMaid has refused to honor. I would not recommend Kraft Maid based on our experience and the experience of others who have posted reviews on this site.