Kraftmaid

Purchased through Home Depot. Cannot even count how many times I requested cabinet doors to me swapped out for flaws. What they consider acceptable and what they pass through their quality control is outrageous. Big cracks in the miter of the doors. Its laughable. then they send out an arrogant salesperson to investigate to defend the quality of the cabinets and pick on the installation.

We just purchased some custom KraftMaid cabinets from Lowe’s to add to our already existing cabinets. We took a lot of time and effort to make sure we were getting exactly what we wanted and that the cabinets would match what we already had in place. We thought we were set, but our cabinets came broken and the stain was not even close to what we had selected. All of the drawers in one of the cabinets were broken and the cabinets overall were cheaply made with glue all over the inside. We had spent extra money for the outer sections of the cabinets to have a flush finish, and they looked almost exactly the same as the other sides that would be mounted to the wall. The color on the side of the cabinets is completely different from the doors-our contract says that the color may be different-but we didn’t expect this much. We are overall just totally underwhelmed with the entire experience and super disappointed after spending so much money on a gigantic disappointment. We are hoping to get some answers from Lowe’s/Kraftmade, otherwise we will need to stain and fix the cabinets on our own. More money and more problems.

When we unboxed the cabinets, nearly everone had a defect like bubble, chip, scratch.... BUT I contacted the Kraftmaid dealer I purchased from and they got me replacement door fronts, drawer fronts, touch-up kits for free, shelf holders ....I was so very pleased with the service, switft delivery and how they now look after 18 months of use. They have held up so great! I got the evercore doors since my house is on the water and there has been NO warping and everything still closes softly and quietly. I have received so many comments on my beautiful kitchen. I have never loved my kitchens in my previous homes but I love this one!!!

Part of a larger order I ordered four custom Deveron Maple, grey, painted, shaker, 3 drawer cabinets. All 12 drawers were scratched. KraftMaid would not send new cabinets, instead sent 12 new drawer fronts with the idea I would dismantle the drawers and put the new fronts on. A 10 % discount was provided but as the focal point of the dinning room very disappointing.