Schrock

These are the worst cabinets ever. I have been waiting for 4 months for them to fix the mis-painted and chipped doors that were delivered.

Extremely disappointed in Shrock! Grew up believing Shrock was the top of the line in cabinetry and was so excited when I could finally afford to do the kitchen remodel of my dreams that included Shrock cabinets. For the money I spent on these cabinets they should have been golden! Such poor quality control!!! Several cabinets and doors had to be replaced for various reasons. Some of the defects were so blatantly obvious it’s almost unbelievable that there is any inspection going on in their factory, ie hinges protruding through the side of door. The undersides of cabinets are unfinished and look terrible when you’re sitting at kitchen table looking over at counter. I still have one cabinet door that needs replaced. It looks like the paint on the bottom corner chipped off and someone tried to cover it with some type of crayon. I love many of the cabinet features like the double stack silverware drawer. Overall I am very disappointed and would think it likely I would buy a different brand if ever to do another kitchen remodel.

We ordered an expensive full kitchen of solid wood Schrock cabinets. The exterior wood looks very nice. The frames are solid plywood. The hardware is really good.

All the shelves are poor. They used plastic veneer that does not match the wood finish. The veneer is also wider than the shelves, so there is an edge above and below the shelf that catches your plate, or your hand.

Every corner unit (upper and lowers) plastic veneer was installed incorrectly and every shelf has the veneer separating from the shelf. They wrapped the veneer around the sides of shelf into the box and then nailed it. This creates a bend pressure and the cheap plastic veneer has no chance to stay glued at each end. This also creates a gap between each shelf at the door side of the box, and it is tight on the back of the cabinet. Use a flashlight at the back of the cabinet and it is tight, no light, but 1/4 toward the front, you end up with 1/16 gap between each shelf and the wall of the cabinet. The straight cabinets do not have this problem. The plastic veneer was cut straight at the end right and left of each shelf and is glued down and will likely stay in place. They did use too wide of plastic veneer and it leaves an edge that you catch with your hand.

They send out a rep and he said they manufacture the straight units and corner units in different facilities.

They are sending a technician to cut and glue the laminate again, but the laminate that causes the side gap will remain. It also is taking them a month to have this person arrive.

We had one big pantry arrive cracked and they are sending a replacement. He came on a Friday and promised to place the order on Monday and it would take 3 weeks. Well, we did a follow up and guess what? No order was placed until we called for an ETA. That is lousy service from Schrock.

I wish we had ordered from some other vendor. The cabinets will look good on the outside, but the veneer on each shelf is crap and will likely keep peeling off. There is so much about the cabinets that are quality, but the shelves and the off color plastic veneer is horrible.

I will post photos after I submit this.

Just got my cabinets installed and they are good so far. They look awesome and other than taking twice as long to get them than what we were told we are very happy.

Shrock is shlock! Or at least their finish and warranty is. We put these cabinets everywhere during a whole-house remodel. Anywhere there is natural light - not direct sun, even a skylight will do - the finish is peeling. They sent a factory rep to investigate and he agreed it was not mis-use or water damage. The finish could not handle the slightest bit of UV! Shrock would not honor the warranty, despite their own investigator's recommendation. Apparently "lifetime" in the warranty is not my lifetime, not the house's, nor the cabinet's! It just a few years worth, or the whim of the company, whichever comes first!

The Kitchen & Bath place that we purchased our bathroom vanity and cabinet above the toilet bragged about how well Schrock Cabinetry were, and how they sprayed an additional coat of the white paint on the finish. We were not satisfied with the finish, which looks like it needs another coat of paint. When the vanity was taken out of the cardboard shipping container, the right back corner was broken loose and staples pulled out because they forgot to put glue on the joint. The installer had to repair this joint w/ glue & re-nail together. The quality control of their products is very poor, doors out of align, top front of panel in front of sink bowls were attached uneven, the side panels of vanity & kick plate and cabinet over toilet were sent out without the white side panels, they were the original blond color that the inside of cabinets are. The installer had to order the side panels and kick plate from Schrock to finish our exposed sides of cabinetry. He then had to cut the panels to fit because they were not pre-cut when they sent them out. Then he used a brad nailer to attach the finished white sides to the cabinets, and used a wax paint stick over the holes. Can you believe a company would sent out a white vanity and toilet cabinet without the sides attach at the factory. The 60" vanity without quartz top cost $2,100 and the cabinet above toilet cost $490, in our opinion, that's a ripoff to pay for this kind of quality. One of the top drawers is chipped on bottom corner, so they are ordering a new drawer front. When I complained to our Kitchen & Bath place about the quality they said that since Covid, the quality of Schrock has went down, and this has been happening to several customers who purchased white cabinets. I personally would never order another cabinet from Schrock Cabinetry, no matter what color of finish, very poor quality control!!!! Our installer told us he complained to the person who orders from Schrock, but so for nothing has happened, the installer's have to keeps repairing the screw-ups that Schrock keeps sending out! If you decide to buy Schrock cabinetry, I wish you the best of luck, because you are going to need it.

Extremely disappointed in the quality of Schrock cabinetry. I purchased cherry cabinets. The trim work arrived with white paint overspray on many pieces. Cabinets had gray paint on them. Many pieces had dents, doors not square and doors & drawer fronts were warped. In addition the clearcoat finish had dust and debris in it, drips, etc. A subcontractor spent 5 hours touching up many of the defects after installation. Numerous door and drawer front replacement pieces arrived with similar issues. Ended up installing and living with the best of the replacement parts received.

It as if they don't have anyone overseeing quality control at all.

The absoluetly the worst company you could buy from. No quality control , no customer service, Sales reps that get pissy when you question them about delivery or quality. Started with them in June 2021 It is December and still awaiting third replacement of some door, shelves etc. They now state it could be some time in January. Pathetic. STAY AWAY!!

Purchased Schrock Cabinets from our Local Hardware Store (03/2021). The first set of cabinets that came in, almost 2/3's of them were sent back due to horrible finish job. Cut to today, August 12th and we have had to reorder in some cases 3-4 replacements due to poor quality. We had the regional sales guy come out from Schrock and he assured us that he would make sure the new ones would come in good condition. So.... guess what another 3/4 weeks to get more of those replaced for the horrible quality.

We are at the point where we will be reaching out to the Better Business Bureau and seeing what our options are.

Small kitchen project. 7 wall cabinets and 7 base cabinets. 1 wall and 1 base were damaged when received. WOW 14% failure rate. Not good. Set our remodel back 4 weeks. Went to an upscale retailer, hoping to avoid this kind of thing. $8,500.

I was so happy when my son said he was going to purchase cabinets made in the USA from his local cabinet store that I chipped in to help with the cost.
WHAT AN AWFUL EXPERIENCE HE IS GOING THRU!! These kitchen cabinets are just falling apart before his eyes!!
Less than 2 months after installation the door just fell of while opening it, there are separations in most of the seams, colors are off, paint is chipping, you can’t even wipe them down without them falling apart in some way! Noooo customer service AT ALL! We have sent emails that have gone unanswered, sent a letter and still waiting a reply, sent an email to the parent company’Master Brand’ received an email back that said ‘they are not part of Schrock’
A very Bad continuous experience is what we are encountering with this very expensive purchase!! The only way this can be rectified is to get all these cabinets taken out and replaced with a more reputable company!! The absolute worst!!

I Purchased Schrock Cabinets in 4/2019.
They were a fortune, 3x more expensive than other brand cabinets. I decided to give “American Made” cabinets the benefit of the doubt. They are the worst quality cabinets I have ever encountered. The doors are all crooked, there are paint smudges on all the doors, The paint literally chips off with the wipe of a dish rag. Most importantly.... THE DOORS FELL OFF THE HINGES within 2 weeks. My $20,000 kitchen cabinets look like they are worth $2.00. I heard great things about Schrock cabinets, but I am very disappointed in the quality, look and operation of them. Sadly, contacting Schrock is impossible. They have Zero customer service, zero contact information, and are of ZERO help in correcting this terribly poor product they supplied. I find my self , till today fixing the doors, hinges and hardware on a regular bases.

Regarding Trademark cabinets in Pleasant Hill white. Have only used them for 5 months and have found noticeable chipping in the seams and edges. The replacement for the wine shelf arrived today and right out of the box it was nicked, dented and scratched, this was not shipping damage. Quality control must not be a priority.

We did our kitchen in Schrock cabinets and 23 years later STILL love them. Only bad thing about them are the hinges. Those havent lasted. The plastic parts all pretty much fell off.

First of all Schrock will not work directly with the consumer regarding their warranty. Recently purchased a brand new house will all of Schrocks cabinetry. The doors are warped. Replacements sent that are cracked or otherwise damaged. A bit dicey because we were not the purchaser. The builder was. Had to go through the builder who went through the kitchen store, who went to schrock. We are on round 3 of replacement cabinet doors.
Worst quality ever. If you are on the fence with this brand run..... And don't look back.

Ordered Schrock kitchen cabinets on November 4th 2019 from a national retailer. On December 8th all but one 12" base cabinet came in. When I called the retailer to see when I would get the missing cabinet, they said it should be on next delivery. ( 1 week) . After 2 weeks I made several calls and was told that there is very little communication between the factory and the retailer after the order is placed. I thought this was odd until I reached Schrock. When I called I tried to explain my concern but was quickly cut off by a Representative at the factory. When a called a 2nd time it was even worse. No offer to help at all. Today in Feb 3rd 2020 and I still do not have the cabinet. Please check it out for yourself. Try to call Masterbrand or reach someone in advance at the factory before you buy. Make like you already own the cabinets and have a problem. See how you are treated. Please do not buy this brand of cabinets, there are many other to chose from.

We ordered our bathroom vanity from schrock all plywood construction, and we were pleased with it. So we went a head and ordered our kitchen cabinets, which was quite a sum of money. They were maple and all plywood construction. We were very disappointed with the staining and finish. It looks like a child did it. The corners have stained pooled in them and edges with dark streaks of stain. Very disappointed.

For what it's worth, I installed Schrock cabinets in the early '90s and I have no complaints. I installed them myself too. Raised a family in this kitchen and the cabinets are still trouble free and look fine. Beginning a renovation of a new house and will look at Schrock as an option for the cabinets.

I renovated my kitchen and purchased schrock cabinets in December of 2006. The main reason for purchasing these expensive cabinets was it's lifetime warranty which is a big lie. Within 5 years of purchase I noticed discoloration and the paint started peeling. I contacted customer service and they sent a sales representative who stated the nature of the peeling and discoloration is from excessive wear and tear and moisture and it does not qualify as a valid warranty claim. Their customer service is horrible. I asked if they can supply the paint (glazed Parchment) and I was willing to pay for it. They responded and stated " we no longer have that paint" leaving me hanging. I do not recommend this product. This product paint starts peeling off with normal usage. The amount of money I spent I should of purchased cabinets from Lowes or Home Depot. Very Unsatisfied customer. Do not buy Schrock.

I had gutted my kitchen in 1996 and had semi-custom Schrock cabinetry and kitchen cost over $35,000 back then. The cherry cabinets are beautiful (raised panel). However, the hinges failed and were replaced by plastic hinges several years ago. I was told they didn't make my hinge any longer. Now the plastic hinges have popped off, or broken off after daily use. The only hinges still working are ones that never get used (over the fridge). Schrock sent us new plastic ones. We have to hire a contractor to replace them and I know it is only a matter of time before these will fail again. Very disappointed!

Buyer beware.... we got suckered into ordering $6500.00 worth of kitchen cabinets and this included the 25% off special offer for our beach condominium. Out of the 11 cabinets at an average cost of $591.00 each , one hand the hinge drop off in my hand while up packing. The screw hole has elongated and of no use. I had to make a separate trip to the hardware store to purchase longer screws. Of the 11 cabinets none of the doors lined up. Two of the doors had to be returned as they were drilled crooked and the hinges bulged outside the panels . The privacy panel the runs between the end cabinet and the refrigerator was damaged all along the bottom surface. Each cabinet took in access of 1/2 hours to finally get the doors to line up. Buyer be ware American Made junk!!!!! Sold by Mattoe Family Kitchens. Next time I will go to Home Depot. Save yourself the disappointment folks and go to Lowes or Depot and save a pile of money. Made In America means nothing anymore. Bob Cannava Ocean City , N.J.

A dozen years later, we went with a local cabinet maker to dress out a custom-built kitchen and wet bar, but when an updated bathroom for our two kids was needed back in 1993, we used Schrock 100% hickory uppers and lowers. The kids were kids all along, but they are grown and gone now. The cabinets however are still here and they look, feel, and perform as beautifully today as ever. We've never been anything but glad that we chose to go with them. They were and still are just plain gorgeous!

I do flip houses and use Schrock cabinets and have never had a big issue. Like anything that man makes some things come in damaged. It has never taken me more than a couple weeks to get the replacements. I decided to put them in my personal house and my wife loves them, so much she doesn't want to move again unless we put Schrock cabinets in.
I can tell it does make a difference the quality of who you buy the cabinets from and who installs them. Therefore if you are having a problem it may not be the manufacturer but the dealer.

We completely renovated our kitchen in the summer of 15' and these cabinets were so bad that our contractor has vowed to cease carrying this sub-par product. Like others on this site I invested in what I thought was a premium cabinet. Solid wood, soft close, etc... We have about 30 doors/cabinets in our kitchen and more than 90 have been in my house. They kept sending doors and we kept rejecting them due to obvious defects. They have been OK (at best) at replacement however it's clear they are utterly incapable of making a consistent quality product. If they were dirt cheap it may be worth the hassle, but since they are not STAY AWAY. You can do better. This company is an utter joke.

We spent $15,000 on new kitchen cabinets through Shrock and from the first shipment, there have been nothing but problems. Warped frames and wood panes, mismatched stains, that took 3 tries and still don't match. The panty cabinet doors sag and don't line up even after hinge adjustment. Top cabinet doors were sent arched, when all were supposed to be square.Range hood came unglued and they have yet to rectify. The rep for Ct is horrible and won't call back. We also made the huge mistake of ordering Thomasville cabinets for bath and the stain crackled. This fight with them over replacements has been ongoing for over 3 years with no resolution. What good is the warranty if they don't stand by it? If you are considering this brand or anything under the Master Brand Umbella, look elsewhere. Too much money for poor, disappointing quality and customer service.

I had some issues with my cabinets after 4 years. I contacted Menards and heard from the sales rep right away, he made an appointment with me the next day. He was from the Valporaiso Indiana store where I purchased the cabinets, can't remember his name but he addressed all of my concerns, adjusted a cabinet we couldn't get to fit just right, had a drawer that had broken he showed me how to fix it myself. The parts came within a week the cabinets are like new again. I couldn't be happier with their service.

THE FINISH ON MY CABINETS IS PEELING OFF.NO ONE I MEAN NO ONE AT THIS COMPANY IS WILLING TO HELP!!!!
Even after I said I would pay for a representative to assess the issue! I need to match the stain and they CANT EVEN HELP WITH THAT SMALL TASK...

I am rating these cabinets so low because they are manufactured with no quality control. I ordered all new cabinets and they arrived with chipped laminate shelves, finished in at least 3 different colors, obvious spots of dripping stain and finish, and in some places not even finished at all. I ordered the upgrade to all plywood construction and even the all solid wood construction, and yet there are large parts of the cabinet that are laminate. As for the color of the finish, the upper wall cabinets do not match the color of the base cabinets. Furthermore even some of those cabinets do not match. Some were finished in one color and some in another. Even on the same cabinet, some of the doors are finished in 2 different colors. The face frames of the cabinets weren't stained to match the doors. They were left natural, so they don't match at all. The representative from Shrock came and looked at the cabinets and offered to replace the cabinets and/or doors. I ordered a replacement of 1 cabinet, This was the lazysusan. I upgraded to all wood construction and made every other upgrade they offered, and still the shelves were made of chipped laminate, the face frame was left in the pale almost white natural finish, and the 2 doors were finished in 2 different colors. Also the finish is put on without sanding the wood smooth and the inside of the doors aren't really finished at all. I realize that even if I reordered all new cabinets that they wouldn't be made or finished with any more care, so I have given up. But if anyone is getting new cabinets, don't get Schrock cabinets and since so many other cabinets are made by the same company, Masterbrand, I would be leary of anything that comes from their factory.

Schrock Cabinetry thinks highly of their product. Their shiny brochures and website photos showcase cabinets in beautiful, stylish kitchen and laundry spaces intended to inspire. What you see is not what you will get. Unless something changes at Schrock, the entry-level products they create should be avoided altogether.

We were never under the impression Schrock Select would be high-end. We did however expect the product would be manufactured without defects. For $1,000 we purchased a simple base cabinet and two modestly sized uppers. Construction is particle board with natural wood faces. We upgraded the uppers to plywood sides which are covered with a thin wood veneer (laminate).

Order One. Each cabinet was of such low quality they were rejected. A casual glance found numerous pieces of the wood veneer chipped from each cabinet. The edges of almost all of the veneer covering were frayed or fractured suggesting the tool used to cut the sheets is dull. It is probably not changed often as a cost savings measure for Schrock. The fact the laminate or veneer is already weakened is likely a contributor to the ease with which it breaks both in production and likely after the cabinets are installed in an unsuspecting customer’s home.

One additional problem was obvious on the 42-inch base cabinet: the left-side door would not close at the top. No amount of hinge adjustment served to bring the door into alignment. This suggests the wood was warped and should never have been used in the first place. Each cabinet included an “Inspected by” sticker suggesting someone examined the product for damage. Nothing could be further from the truth.

Order Two. Our local vendor communicated with Schrock Cabinetry about the problems with our order. This translated into their believing the cabinets were damaged by the carrier as the second order of cabinets arrived double-boxed with large foam pads between the inner and outer boxes. Like the first order there was no evidence of external freight damage nor any reason to believe the damage occurred anywhere except during production.

The same problems were found on two of the three cabinets. Large chips were missing from the same fractured veneer. The largest chip was out of the left-side of the 42-inch base. We have decided to keep this unit as it will be built-in, the sides unseen and quite frankly, our expectations of Schrock are so low at this stage there seems little chance the quality will improve if we try a third time. Unfortunately, one of the uppers has so large a chip out of the veneer it cannot be missed nor easily fixed. This cabinet has been reordered.

Order Three. The 24 by 36-inch upper was picked up on 4/16/16. We chose to open the box the cabinet was shipped in and no surprise, the cabinet was damaged. Two minor abrasions causing loss of laminate in two spots on the left side are present. We have decided to cut our losses and I will repair this face as best I can. It seems decidedly unlikely we could expect anything better from this company.
Schrock Cabinetry has two principle problems: (1) they believe savings are being realized by overuse of the tool used to cut their wood veneers. Any savings are lost when the product is flawed before leaving the plant. Perhaps most customers who purchase these low-end cabinets don’t have so discerning an eye but in the long run the edges will not survive much beyond gentle use. I will probably apply a secondary varnish to strengthen the edges. (2) It would appear Schrock is not committed to Quality at any level.

Craftsmanship probably left this company a long time ago. Instead, bored assemblers go through the steps to construct inexpensive boxes covered in the thinnest veneer and at the end of the line a sightless low-wage employee places inspection stickers without so much as a glance. Add to these issues Rough Handling as it seems patently clear no one at Schrock cares about what they manufacture or how damaged the product is they ship to unsuspecting customers. As suggested at the start of this review, avoid Schrock Cabinetry completely.

I would never recommend Schrock Cabinets. Their customer service/systems are the worst I've ever experienced. Due to damage (done by Schrock) our cabinets were placed on 2-3 week rush order. It has now been 2 months and they still can't tell us when they will be delivered.

A portion of the "undamaged" cabinets had very uneven glazing resulting in a very poor appearance. It is hard to imagine how this left the factory quality controls.

Unless Schrock has gone down hill, my kitchen is 21 years old and looks like new. Every piece has held up so well, I have no reason to replace :(

This is the 3rd time in 14 years that I have ordered from Whole Kitchen Cabinet Distributors in Perth Amboy , NJ. We renovated the kitchen, knocked down a couple of walls, and replaced the entire floor with tile.
The bottom cabinets were old and worn, so we wanted the same cabinet styles and color to match the top cabinets, and the exact same cabinets made new.

What I got was a contracted delivery date of 8 weeks instead of 5-6 weeks, cabinets that did not fit the original size, and color of cabinets that did not match the upper cabinets and they were lighter and in 3 different tones.
2 cabinet drawers had to be replaced as they were defective, and the under the sink cabinet has splinters. The deep drawers don't close all the way.

The dishwasher end panel was not included in the order, so it held up the job for 2 weeks, and then it was not the correct height. We had a gap between the panel and the granite top.

I am writing the presdient of the company today, as their distributor was useless as far as customer service is concerned.

Now my kitchen cabinets are 4 different color stains and it looks terrible.

I am disappointed, to say the least. I ordered my Schrock Select cabinets in March and am still dealing with defects in September. 5 of 12 cabinets had to be returned and replaced, and of the remaining cabinets, not a single one is issue-free (neither are the replacements). Among the issues: hardened glue on the outside (viewable) areas of cabinets, hard and soft glue everywhere, scratches (some up to 8" long), dents, scrapes, splintering laminate, boxes not level, drawers not level, doors not square, doors different sizes, base cabinets at different heights (off by up to 1/2 inch), poor drawer slides give that wood-on-wood sound, doors & drawers different colors, obvious "repair marker" lines on all cabinets. I wish I could include pictures in my review. My "new" kitchen is going to look worse than the previous 60-year old kitchen! Luckily the store I purchased them from has worked with me on replacing full cabinets and pieces (doors, sides, etc.), but not very happily. The Cabinet Dept Mgr tells me I am the only customer to have problems with Schrock cabinets (I assume he’s not allowed to admit anything different) and infers that I am being too picky, while the people in Special Order Pick-up (where I have to drop off the defective and pick-up new) tell me they see these cabinets returned constantly (but, “I didn’t hear that from them”). I would not recommend these cabinets to anyone. I also would not recommend listening to store employee advice or views. Do your research yourself - I wish I had!

I purchased the Erie Birch line of Shrock cabinets. The workmanship and materials to manufacture these cabinets is shoddy at best. The drip more glue on the insides of these cabinets then they use to actually hold them together. The laminet on the sides of the cabinets is chipped along all the saw cuts and the laminate will chip or peel off easily. The packaging of the cabinets for shipping is very poorly done and offers little protection. I had three cabinets with the sides crushed in and broken, yet there was no visible damage on the packaging material. I would not rcomment the cabinets to anyone, and I would never consider another Schrock products again.

Having the same problem w our 4 years young cabinets too! All cabinets peeling. I think they're using defective paint. All kitchen cupboards are exposed to some water / moisture and the warranty doesn't cover this. Can you imagine if GM came out with a car that the paint only lasted 4 years in the rain and GM said, "We don't cover rain damage?" It's stupendous and we paid just as much for our cabinets as a car! $20,000.00!!!

4 years old and the finish is wearing with normal use. company won't honor the warranty because they say it is our fault. Do not buy!!!!!!