Review Detail

We ordered an expensive full kitchen of solid wood Schrock cabinets. The exterior wood looks very nice. The frames are solid plywood. The hardware is really good.

All the shelves are poor. They used plastic veneer that does not match the wood finish. The veneer is also wider than the shelves, so there is an edge above and below the shelf that catches your plate, or your hand.

Every corner unit (upper and lowers) plastic veneer was installed incorrectly and every shelf has the veneer separating from the shelf. They wrapped the veneer around the sides of shelf into the box and then nailed it. This creates a bend pressure and the cheap plastic veneer has no chance to stay glued at each end. This also creates a gap between each shelf at the door side of the box, and it is tight on the back of the cabinet. Use a flashlight at the back of the cabinet and it is tight, no light, but 1/4 toward the front, you end up with 1/16 gap between each shelf and the wall of the cabinet. The straight cabinets do not have this problem. The plastic veneer was cut straight at the end right and left of each shelf and is glued down and will likely stay in place. They did use too wide of plastic veneer and it leaves an edge that you catch with your hand.

They send out a rep and he said they manufacture the straight units and corner units in different facilities.

They are sending a technician to cut and glue the laminate again, but the laminate that causes the side gap will remain. It also is taking them a month to have this person arrive.

We had one big pantry arrive cracked and they are sending a replacement. He came on a Friday and promised to place the order on Monday and it would take 3 weeks. Well, we did a follow up and guess what? No order was placed until we called for an ETA. That is lousy service from Schrock.

I wish we had ordered from some other vendor. The cabinets will look good on the outside, but the veneer on each shelf is crap and will likely keep peeling off. There is so much about the cabinets that are quality, but the shelves and the off color plastic veneer is horrible.

I will post photos after I submit this.