Aristokraft

We built a new house, Aristokraft was the cabinet company. We picked the Wentworth. We have miter joints with gaps ( which they say meets industry standards) also most doors are damaged or have black marks on them. They can’t even replace them with the same style because the new ones have the same problems. Now we have to pick a different style. Our choices aren’t that great but we’re going to change them, our original choice isn’t constructed properly. Very disappointing. Find a different company if you have a choice, we did not!

I normally dont write reviews, but buyers should be aware that when you go to these sites....you mostly see the angry ones that think going to every review location and ranting will let the manufacturer know they mean business. The reality is that I live in a neighborhood with 1200 homes (not the biggest neighborhood in the world, but certainly not small) and all of the neighbors are quite vocal when there is something they are not happy with. The two builders in this neighborhood, Dream Finders and Toll Brothers both use these cabinets. I have yet to hear people ranting about them falling apart. (plenty complaints about Dream Finders not doing a great job as a builder though. Truth is that my cabinets are just fine too. These review places can be useless just because they are not the general consensus, but mostly the people that have a complaint to make (though they are legit...they are not the norm)

In many years I have not seen such bad cabinets with such low quality as these

I love my cabinets! I've had my Aristocraft Oak Cabinets for 23 years. Still look as good as the day I bought them! I'm not sure about the warranty I've never needed to use it.

Unbelievably Poor Workmanship on nearly a million dollar home cabinetry in Cary, N.C. We bought our K. Hovnanian custom home 5 years ago in the Regency Park sub division in Cary, N.C.. It was actually the model home with an award winning gourmet kitchen. Little did we know it was all cosmetics. Up until a couple nights ago on December 5th, 2020, we have been pretty satisfied with our purchase and cabinets. But around 2:30 a.m. that morning, we were awakened by a loud crashing sound that set off the alarm and glass break. We were in a panic thinking someone broke into our home. What we discovered were all the laundry room cabinetry had collapse from the wall and fallen to the floor. Leaving the backing on the wall. The cabinets were anchored on the side but all the glue had deteriorated. All the cabinets were broken into pieces. This could have killed our dog who was in the laundry room getting water at the time. We contacted Lennar builders who assumed no responsibility for K. Hovnanian warranties. They immediately said their agreement with K.Hovnanian was only for an year and began the blame game. They referred me to K.Hov who gave their spill that I should contact the manufacturer of the cabinets - basically said too bad so sad. I hired a licensed contractor to examine the cabinets and he reach the same conclusion that the cause if poor workmanship. I am very disappointed that neither Aristokraft, K.Hovnanian nor Lennar Builders would take responsibility and do the right thing by having the cabinets replaced. This is totally unacceptable and I would never recommend these builders or Aristokraft to anyone. I will share the pictures and tell the story to everyone that will listen.

What an horrible and dangerous experience.

We purchased our Aristokraft cabinets three years ago from a reputable kitchen design store, not a big box store.
The cabinets themselves are quite beautiful to look at. However, we've had nothing but problems since installation.

1. One door front replaced because it was warped.
2. The trash can container slide out door replaced because the finish started wearing off after a few months. Replacement door is doing the same thing now.
3. On one of my cabinets, next to the cook top, the bottom pullout keeps sliding off the rail. You can't push it in, lift it up, or pull it out. It is stuck. Requires husband to remove the drawer, then the glides, readjust, etc. It's done this three times now.
4. This morning, I went to remove a frying pan from the 'pan drawer' under the cooktop. When I pushed the drawer back in, the entire draw fell off the rails. When I tried to see what was wrong, the drawer fell forward and banged onto my knee. Yes, I cussed like a drunken sailer.
5. The finish is very rough in many areas - primarily the corners of the panel inserts. it makes cleaning difficult.

We spent $30,000 just on our cabinets. Note: this is a massive kitchen. I would expect, for the price we paid, that the finishes, rails, drawer fronts, doors, etc., would last longer than a year or two. Very disappointed in the quality of these cabinets. The kitchen design center is sending someone out to look at the issues, and for that, I am grateful.

My daughter has a four year old Pulte home with builder grade Aristokraft cabinetry. Aristokraft offers a five year warranty, however, Pulte does not pass along that warranty. All of the drawer glides are not functioning properly and Aristokraft will not honor that five year warranty. These cabinets will be absolute GARBAGE in just a few short years (if that). Aristokraft should be ashamed to put their name on these cabinets!!!! I strongly recommend NOT PURCHASING these cabinets.

Very poor quality. Nicked, marked up, very poor paint job, gap in side panels. Pathetic, cheap. Manufacturer refuses to make repairs although pics I have are from delivery. Don't waste your money on these as they are junk at best. Actually planning to take them out (brand new) and install something that atleast looks new at time of installation.

I was so excited to have a new home and big kitchen, this company and its cabinets have ruined my happiness! My cabinets were installed much to my dismay, as the cabinets are different colors! Half of the 36 custom cabinets I ordered are Cafe in color and the other half are Java! Finally, their sales rep came to my home and verified the cabinets are different colors. I finally thought something would happen. Well, three months later an expert of their choice came to my home and attempted to fix the stain on the cabinets so they matched. NO luck! The company who came and attempted to fix the cabinets recommended all of the cabinets be replaced, as the color was not the only problem. Again, I have to wait, wait and hope something gets done! It has been yet another month and nothing!

To top it off, this company does not even allow you to contact them! Nice, just keep passing the buck, I have been working on getting this problem fixed for also 10 months!

All you will get is heartache if you purchase from this company!

I hate I had to give these cabinets even a 1 star. Do not buy these they have been a nightmare from the beginning. Horrible horrible quality and are already falling apart after less then a month. The press board on the sides is some of the worst I ever seen. Spend the little bit of extra money for better quality cabinets. We laid new granite over ours so we are stuck with them now and it was the worst decision we ever made.

I will not buy Aristkraft again. I can’t vouch for their actually quality because they came from the factory defective. It’s been over a month and we are still waiting for the cabinets to be fixed. They obviously have no quality control at the factory and they don’t care about the customer once they have your money. Beware.

We had a cheap builder that used this garbage. I had Kraftmaid in my old home which was top notch for inexpensive, this stuff is truly garbage! I sides of the drawers have groves in them from rubbing the drawer glides and i mean gouges after 1 month. This is Junk!!! My super pantry selves have no bumpers installed on the glides and they are soooo cockeyed it's a joke, if everything thing is not right you get scratches in the door every time. Stay away every thing is so cheaply made finish is coming off all cabinets in kitchen and 2 baths in less than a year. We paid for all plywood construction and yes it joke/ junk too! Find another brand. Aristokraft does nothing for the purchaser unless you go through your cheap *** distributer. Spend a little more for better quality, these cabinets are horrible along with whoever sells them to you!!!

I had my kitchen redone 5 years ago. I recently noticed that one of my doors warped. I called the place I bought my cabinets at and they were very nice. A new door was sent at no cost to me. However, the wrong door was sent. I have arched design doors and a straight design was sent. Now I want to return the door and have a new one sent. Called the place I bought cabinets, after 3 days I have not heard back yet. I will try again. Never heard of cabinet doors warping, very discouraging when you pay so much.

I have a bathroom linen closet and vanity. Thought I would never need to replace. Poor quality shelves keep falling down in closet and finish ruined exposing what appears to be cardboard. The vanity has only one drawer out of six not broken. The corners have split on both pieces.

I paid a lot of money for just four Aristokraft Nantucket cabinets. I thought I was buying better than big box brands sold at Lowes and Home Depot.

They are not better. Particle board sides and structural supports. Plastic rollers for drawer slides instead of ball bearing extension slides. The original cabinets in my condo were made in '78 and even those have ball bearing slides. These slides are something you'd find at Walmart for $5.

I paid nearly twice the price of Home Depot cabinets, and got the same quality.

I am very happy with the cabinets. I have no issues at all and they were at a very good price! Would reccomend

I recently purchased a home from Dan Ryan Builders who have selected Aristokraft Cabinetry to be installed in the new homes. These homes are located in Cane Bay Plantation, Summerville, SC and are not entry level homes.

After a week of living in the new home I noticed a black bumper pad that fell off one of my cabinet doors that reveled an unfinished extra drill hole. After I started inspecting all the cabinet doors I found extra unfinished drill holes in all my cabinet doors except one. I then had the install company come out to inspect the extra drill holes in all my new cabinet doors. They explained this is how they come from the manufacture and there SOP has them put Styrofoam bumpers over the holes to cover them up. Then they asked if I wanted new bumpers to put over the holes, and I replied NO and said I do not want extra drill holes in my new cabinet doors. I told the Rep the holes makes these cabinets look like second rate clearance rack items that are being put in homes that are not entry level.

I then contacted the company trying to find answers and their response was:
"Dear Mr. XXXXX,
Thank you for writing to us with your question. We do drill small holes on the inside of the doors and drawer fronts so we can hang them to be sprayed with finish in the manufacturing process. Those holes are then covered with bumper pads. We would be happy to send you extra bumper pads if yours are not adhering properly to your doors. Please let us know if you would like a package of bumper pads. We hope this answers your question.

Thanks again for writing to us and have a great day!

Sincerely,

Courtney
Customer Service Specialist
Aristokraft Cabinets"

I was baffled by the response and highly disappointed that their quality control team, and production manager have not thought outside the box in coming up with a more efficient way to give the consumer the best product possible without ruining the integrity of the cabinets. I know they can be finished without extra drill holes because I have one cabinet door that has no extra drill hole and their response was:

Mr. XXXXX,

We truly apologize that you are less than satisfied with our product. To answer your question as to why some of your doors have shallow drill holes and some do not, it depends on how the door is hung during the finish process. To finish well over 25,000 doors and drawer fronts each day we must utilize the most efficient methods to do so. Aristokraft is a mass produced, stock product. It is not a custom or even semi-custom product line. Aristokraft is a durable, fashionable, but yet affordable, stock product. Dan Ryan Builders is a reputable home builder so we believe they must have good luck with our product to offer it in their not so "entry level" homes. Again, we apologize for your dissatisfaction. If you would like a package of door bumpers to cover up the drill holes in your doors, as they were meant to do, let us know and we would be happy to send them to you.



Best Regards,

Courtney"

So when I say beware I mean beware. They don't care about giving the consumer quality they just care about mass producing the products in quantity, and you get what you get. I would not recommend this line to anyone unless you want cabinetry that looks like a second rate clearance rack item when you open your cabinet doors. I would suggest you do your research and find a company that has better customer service, and a company that cares about giving the consumer a great quality product without jeopardizing its integrity. The response from the Aristokraft customer service rep clearly paints the image of this company of one that only cares about mass production and the bottom line dollar, and not giving the consumer quality products. It truly is a shame.

Our kitchen remodel was delayed by weeks when Aristokraft was unable to give us a shipping date. The holes on the sides of the cabinets do not match up - meaning the shelves tilt from one side to the next by up to one inch. The base cabinet shelves have rough splintered edges. Drawer facings are stapled together. The lazy Susan stopped moving and now grinds after less than one week. The retail store is trying to help with the problems but apparently AristoKraft does not care about it's customers. The cabinets were to be replaced and the order was lost. A second order was shipped to the wrong state. Two months after contacting Aristokraft our problem has not been resolved. We paid for quality cabinets and these are cheap and there is no customer support and concern. I expected this company to have some quality control. Even the doors on the cabinets are cut at different lengths with up to half-inch difference - who is minding the shop? I have never written a negative review but I had to speak up. Let me end this on a high note. The glossy catalog looks nice.

I have these cabinets in a 4,500 sq ft home. After just six years we are going to have to replace the cabinets. They are chipping, flaking and cracking. I would not recommend this brand to anyone.

I have 26 year old aristokraft cabinets in my kitchen and have never had a problem with them. The doors, drawers and boxes all look good (no issues with the finish) and function as they should. Maybe the cabinets built back in the 80s are better quality than the ones available today....or I just lucked out...

Purchased a 10 year old home, and the cabinets are all falling apart. The "paper" finish on all the cabinets is coming off showing the cheap wood behind. Cabinets should last more than 10 years without failing apart.

Very poorly made product. I ordered 2 vanities and 1 tall cabinet . Each piece delivered had either a warped door or creaked side. I wish I had research more carefully before I purchased. To reorder same sizes vanities another waiting time of 3 weeks before delivery . Not happy.... anyone considering this product should do plenty of research before selection. I wish I had!! :(

I love their style but not the workmanship or customer service. I agree with the customer that started DON'T BUY I would say the same Do Not Buy this product!

We were told aristokraft was a great company that stands behind there product. NOT true!! We remodled our kitchen and bought their white painted maple doors. Out of the box were broken cabinet bottoms, door edges that were scuffed, a hinge that did adjust properly, not to mention the black marks on drawer edges. But the thing that really disheartened us was the mitered joints on the doors. Almost every door had inconsistent joint...that is the line of the joint starts and then looks like it was filled in and then continues...very shoddy workmanship. Had the factory rep came out here and eric tried to tell me that this is normal...that wood doors expand and contract and what I was seeing is the result of this expansion ..oh by the way there is a disclaimer for painted doors. I've painted and worked with wood for 40 odd years. This is an application problem,not and expansion problem..he later told me aristocrap have been doing painted doors for two years...keep trying. VERY UPSET AND DISAPPOINTED I give it a don't buy

My kitchen was redone almost two years and the durabily is horrible , cabinets are chipping ,I WOULD NOt RECOMENDEM .

We purchased a new home that had installed these Aristokraft cabinets, they are now 5 years old and look like they are over 20 years old. The finish is wearing on almost every drawer. Even drawers and doors that are rarely used have wear marks on them by the pulls and knobs. The cabinet shelves and drawer glides are all working just fine but the finish is extremely flimsy and they look awful already. We have the cherry cabinets in the cognac finish andd are extremely disappointed. In order to extend the life of the kitchen somewhat, we had quoted just getting new drawer faces and doors but it is so expensive to just replace the faces that we are going to put the money into a new kitchen remodel in a few years. We will most definitely not be putting in these cabinets again. If you are considering these cabinets I would strongly reconsider...