Kraftmaid

Run away from KraftMaid their product durability is extremely poor. Not made to last. I have had to replace every single door multiple times due to delamination. Just terrible.

We are still trying to get issues resolved after over two months and multiple reshipping of “fix” cabinet doors. Overall many of the kitchen cabinets came with a number of factory flaws, dings, nicks, joint seems separating and/or showing on front of cabinet for most of those issues Kraftmaid’s resolution was to send a “touch up kit.” If it was just a few minor blemishes that would be fine, however it was several of the cabinets that needed a lot of filler and color pen…with some still visibly marred. However, the biggest issue is that one corner cabinet door was the wrong style and one island drawer arrived damaged. Still waiting for the new island drawer replacement. Regarding the corner cabinet door we are 4 replacements in without a fix. How does a company claim they have the highest industry standards and fail at four attempts to get the same cabinet door right. Is it unreasonable to expect the correct style(miss number one) correct size (miss number two) factory damage huge dent on front edge of cabinet door showing splintered wood and missing paint. The box was undamaged leaving us to assume it was packaged that way at factory. (missed number three) and that one replaced with a new shipment but again wrong size (miss number 4). My brother in law is getting ready to remodel their kitchen as is one neighbor, they are asking us how we liked ours and would we recommend? The answer is no.

I ordered, from Lowes, Kraftmaid cabinets. 2 sets of drawer, 2 sink base cabinets, 2 cabinet fronts only, 1 refrigerator panel, 3 filler pieces and 1 kick plate. The refrigerator panel and the kick plate were in good condition. All other pieces had no paint in places, pock marks, ink marks, black marks, crooked drawers, poorly aligned joints and several had a layer of black dust. All appeared to be seconds or returns. I called Kraftmaid and reported the problems. They asked for pictures. They also said I should dispose of the damaged products and they would send me new products. I emailed the pictures and a recap of the phone conversation. The next day I received an email saying do not dispose of the cabinets but that they would send me replacement parts and pieces. I was supposed to disassemble the drawers, drawer glides and doors and replace them with the new parts. I had no intention of hiring someone to do this extra work and I wanted new products. I was told all of the problems were within industry standards. I emailed the Kraftmaid district manager and the district manager's supervisor but received no response. I began to receive 1 replacement piece at a time, 1 drawer glide and 1 drawer front. Since we could not get anywhere with Kraftmaid, in the end Lowes return everything and I bought another brand. I would not recommend Kraftmaid to anyone.

My wife waited for 5 years for her dream kitchen, after looking for right cabinets. we talk to a friend that hand Kraftmaid and recommend them highly. My wife is very pleased with the Kraftmaid kitchen