Kraftmaid

We spent$20,000 on cabinets. 90% of them had to be reordered due to flaws on the finish. We were sent warped trim, a smashed pantry, and are over a month behind on install. We have received reordered items in worse shape than the items we had originally received. Since a picture is worth a thousand words, here is a sample of 6 reordered items we received yesterday; keep in my this is a small percentage of issues we are having...

I wish I had seen these reviews before ordering. I'm just another story like the rest. I've been without a kitchen since Aug when our old kitchen was taken out. We got bumped weeks by Home Depot's install schedule, then received cracked base cabinets and wrong pieces (and a month wait between) TWICE from Kraftmaid. No reorders were expedited so another month wait, AND Home Depot's install crew installed upper cabinets and island crooked and/or without using the decorative panels to check the box on a partial install. Now we are in a battle to get a full refund and go elsewhere. Two main problems ... KraftMaid quality is a big issue AND the bix box stores sub out everything to 3rd parties and claim no responsibility. Nobody is accountable to anyone else. Here's how it has gone for us...

June 9 finalized kitchen and waited on door sample to approve glaze color
June 21 wrong sample arrived
June 26 wrong sample arrived again
July 3 asked to sign order to avoid losing sale
July 19 sample finally arrived, but we had driven to another store to see a sample
Aug 14 were told to get granite removed so installers could begin Aug 24
Aug 17 cabinets delivered
Aug 23 installers called and canceled
Aug 24 we complained and installers rescheduled for Aug 27
Aug 27 installers said most base cabinets damaged, fluted fillers wrong size
so they installed uppers only and island. They didn't use fillers and
decorative pieces as plan instructed, so Fridge didn't fit into new opening,
and island missing decorative accents. They also installed wrong size fluted
fillers which hung lower than cabinets into gas oven space, and installed
some robotic hinge contraption KraftMaid sent that takes up the cabinet.
Sept 14 replacement cabinets arrived damaged like first, still waiting on fluted fillers.
Sept 17 we requested full refund & kitchen extraction. No kitchen & starting over.

Do yourself a favor and don't do cabinet business with KraftMaid OR big box stores like Home Depot and Lowes.

This company does not stand behind their customers. We had an issue with one of their authorized dealers and after 1.5 years of attempting to resolve, we reached out to Kraftmaid for support. They responded that they are “just the manufacturer” and said wouldn’t help us resolve even though we have documentation of the issue. I’ll never order from Kraftmaid again because they do not support their customers. They don’t seem to care who represents their brand.

First let me say, this is probably my second review on line for anything [I just read them]. We almost did not buy this brand based on all the negative reviews. Our kitchen designer at HD was so good, we took a chance anyway on these. Very glad we did. My wife got every option possible so the cost was over $20k just for the cabinets. We installed them ourselves, [2 weeks for base and wall cabs] so I can comment first hand at what the construction was like- no over gluing, finish perfect as it should be, etc.. One small issue with how they installed the metal rack for pots and pans. It came in skewed and had an assembly bolt sheared off. Contacted HD [not factory] as advised and an entire new rack came in a couple weeks- problem solved. I think the interface between the retail store and the factory may be why it went so smooth for us.
Apparently happy customers don't take the time to comment, so there may be a bias in the final tally. For anyone installing themselves, watch alot of YouTube videos, rent a laser level to find the high spot in the floor, and know that everything including the ceiling is not flat and square. Good luck.