Kraftmaid

We put Kraftmaid Cabinets in the new house we built 12 years ago. They still look like brand new. We have pets, grandkids and a lot of company and they are holding up just great. We had no issues when we bought them at lowes but we had a great salesperson at the store which i think makes a world of difference no matter which cabinets you buy. We had one issue with one cabinet that started to pull away from the wall. We called lowes and they ordered us a new cabinet no charge and installed it no questions asked. Apparently there was an issue with the installation. So we are building a new house and we are putting kraftmaid in once again. Believe me we wouldn't do it if we weren't convinced they are great cabinets.

We spent$20,000 on cabinets. 90% of them had to be reordered due to flaws on the finish. We were sent warped trim, a smashed pantry, and are over a month behind on install. We have received reordered items in worse shape than the items we had originally received. Since a picture is worth a thousand words, here is a sample of 6 reordered items we received yesterday; keep in my this is a small percentage of issues we are having...

I wish I had seen these reviews before ordering. I'm just another story like the rest. I've been without a kitchen since Aug when our old kitchen was taken out. We got bumped weeks by Home Depot's install schedule, then received cracked base cabinets and wrong pieces (and a month wait between) TWICE from Kraftmaid. No reorders were expedited so another month wait, AND Home Depot's install crew installed upper cabinets and island crooked and/or without using the decorative panels to check the box on a partial install. Now we are in a battle to get a full refund and go elsewhere. Two main problems ... KraftMaid quality is a big issue AND the bix box stores sub out everything to 3rd parties and claim no responsibility. Nobody is accountable to anyone else. Here's how it has gone for us...

June 9 finalized kitchen and waited on door sample to approve glaze color
June 21 wrong sample arrived
June 26 wrong sample arrived again
July 3 asked to sign order to avoid losing sale
July 19 sample finally arrived, but we had driven to another store to see a sample
Aug 14 were told to get granite removed so installers could begin Aug 24
Aug 17 cabinets delivered
Aug 23 installers called and canceled
Aug 24 we complained and installers rescheduled for Aug 27
Aug 27 installers said most base cabinets damaged, fluted fillers wrong size
so they installed uppers only and island. They didn't use fillers and
decorative pieces as plan instructed, so Fridge didn't fit into new opening,
and island missing decorative accents. They also installed wrong size fluted
fillers which hung lower than cabinets into gas oven space, and installed
some robotic hinge contraption KraftMaid sent that takes up the cabinet.
Sept 14 replacement cabinets arrived damaged like first, still waiting on fluted fillers.
Sept 17 we requested full refund & kitchen extraction. No kitchen & starting over.

Do yourself a favor and don't do cabinet business with KraftMaid OR big box stores like Home Depot and Lowes.

This company does not stand behind their customers. We had an issue with one of their authorized dealers and after 1.5 years of attempting to resolve, we reached out to Kraftmaid for support. They responded that they are “just the manufacturer” and said wouldn’t help us resolve even though we have documentation of the issue. I’ll never order from Kraftmaid again because they do not support their customers. They don’t seem to care who represents their brand.