Kraftmaid

Well, I was looking for a couple doors to match our KraftMaid kitchen cabinets (for a uh, leftover (defective) cabinet and found this review site, so I thought I would post a review... after owning them for 7 years running.

First the good... we don't really have problem with the quality and finish of the cabinets and the functionality of the hardware (hinges and slides). They are holding up well except for where doors bump other doors or cabinets due to overlap. Can't avoid that other than trying to be careful when opening them. Overall, they have held up well.

The worse part of the process was at the beginning when we received our cabinets. I reckon we had to get about 9 door or drawer faces replaced, as well as the entire trash cabinet AND the huge double oven cabinet, all due to blemishes or just not looking right. It was not fun going through that process. I think we ended up maxing out on our allowance of replacements. Reason I gave 7 stars for Quality is because of the bad items we received but we've been happy overall with the quality.

Fortunately, our contractor brought in a good cabinetry guy for the installation and finishing so what we did end up with, has look pretty good, in my opinion.

I surmise it's hard to make every cabinet and door or drawer face perfect at the factory and I think they ship them anyway, hoping that the customer doesn't see or care enough to notice. We were somewhat picky, but for $7000 or whatever it was, we felt we had a right to be.

I don't understand how someone could call what we have Apartment Grade cabinets. They really are much nicer. Maybe other people have purchased a lower grade KitchenMaid product.

We got ours through Lowe's. Have not needed the warranty. It's hard to quantify the Price/Value. I suppose as long as they hold up, it gets better over time. Right now it's $1000/yr of ownership.

I really thought the quality was going to be better. Also, Lowes was not easy to work with through this whole process. If I knew then what I know now, I would have went in a different direction for sure.
Kraftmaid and Lowes--Not a good combination.

It has been several months since we completed our complete kitchen remodel. Wow...it took a looong time. We went through the Home Depot for the project, and generally speaking it went well. the only issue was the countertops, they delayed the whole project significantly. We opted for KraftMaid in canvas finish with a coco glaze. Beautiful color. We added lots of extras, such as crown moldings, polymer construction underneath the sink cabinet as well as plywood construction on several of the key cabinets. The only issue we had was with the seams on several of the doors. You could see the lines through the finish. It simply was not consistent with the quality of the finish. We pointed this out to the company via HD. It was a large kitchen, and at least 30% of the doors had this slight "defect." But I have to admit we NEVER got any blow back from KraftMaid. They replaced EVERYTHING without question. In fact, I now have about 12 extra doors in my garage! Granted, it was a bit of a hassle to wait for the shipping for the replacements; but they always came through. Would do business with both HD and KraftMaid again.

I am extremely disappointed that the majority of cabinets I ordered were warped and had to be sent back. I cannot tell you how many have been sent back but at least 7-9 doors/drawer fronts. Then they come back to my Kitchen Designer and are still warped and have to be sent back again. Now they are supposed to be in a special program called Quality Control...have been in this que for weeks and I still don't have them. This kitchen should have been completed by mid-April at the latest and we are into June. The regional and local representative visited my home and made promises that have not been kept. I am a very busy local realtor and I will tell all of my clients to never buy Kraft Maid products. I was patient for weeks but all of my patience is gone now and I am done with Kraft Maid. I like my kitchen designer but she apparently has no pull with Kraft Maid. This is maddening!!! I also forgot to mention that not only were many cabinets warped, many were also chipped and damaged. UGGH!!!