UltraCraft Cabinetry

We were deciding between two companies for our kitchen remodel and chose yours (more expensive option) based on the company's reputation for quality craftsmanship. The cabinets we received were certainly not quality. The cabinets finish left much to be desired, the side of our bookcase looked horrible, like someone put it on a press and forgot about it, the finish on adjacent cabinet doors was not consistent, the edging on the drawers wasn't finished properly.
Given the cost @$23000 I feel like I have been ripped off and would never recommend your company to anyone.

When I tell you this company has made our custom build project an absolute nightmare, I’m not exaggerating. We constructed a main home and guest home which resulted in an order of cabinets for two, large kitchens, a butler pantry, and 4 full bathrooms (thank GOD we didn’t use cabinetry in our half bath). Needless to say, our cabinet budget was substantial. The problem with this company is not just quality control but also their obvious lack of care to remedy issues. Our initial order included damaged, discolored, and low quality finish work as well as half our guest home kitchen cabinet fronts being completely wrong. When cabinets were re-ordered, the quality and color issues were even worse. We’re now at 16 months since our cabinets were ordered and STILL don’t have a completed project due to continual color, quality, and delay issues. We are shocked at how little this company cares as well. Their rep Danielle came out to the home and did not take any responsibility for the mistakes and excused the poor quality as “variations in wood.” Variations in wood doesn’t result in completely different stain colors on cabinetry, white filmy spots, sheen inconsistency, etc. Even our painted cabinetry was inconsistent in color from door front to door front. Unreal. We’re at a complete loss as to how this even got past their quality control department and made it to install. They’ve held up our entire build and cost us thousands of dollars on top of the THOUSANDS we spent on their subpar product. Given that they require full payment BEFORE installation, there’s little we’ve been able to do to remedy our specific situation. All I feel I can do now is warn others to stay away. It’s likely we’ll have to completely replace the horrible work Ultracraft has done in our home in order to fully make things right. Please be warned. They’ve made our Nashville dream home an utter nightmare and soured the entire experience.

Since Masterbrand has purchase this cabinet line it has gone down the drain. Quality is bad along with if you have any issues, they will not accept the responsibility of replacements.
Been selling them for over 20 years and Simon would have never let this happen.
What a shame to run it into the ground.

ultra craft honored their 100 year warrantee, by replacing the doors that had delaminated. the overall experience working with Lee Taylor was great.

These are terrible cabinets. 5 years in and they look awful with tons of chipped paint, worn edges, pulling apart of cabinet doors. Contact their customer service and they say nothing is covered.I guess using your kitchen to cook is excessive wear and tear. If you want to cook- do not buy these cabinets- they are not cheap and are a complete ripoff. what a complete waste of money.

We purchased a Toll Brother's home in Florida. The kitchen cabinets from UltraCraft were an upgrade when built. Just as mentioned with previous customers, the cabinets look as if they are 50 years old. Definitely more than wear and tear because the other cabinets in the home look nothing like the kitchen cabinets. It's shocking how bad they look and they are only four years old. I am hoping more of us write reviews so we can ban together and find legal recourse for this crime to the consumer. I have a gorgeous home until you see my kitchen cabinets.

Do not buy Ultracraft cabinets. Look at any other brand. The money you will pay for these cabinets will be wasted. The 100 year warranty is just a marketing ploy to hook you in. The finish woar off my cabinets after just 5 years of adult use and of course its not covered under the warranty. They told me its normal wear and tear which is not covered. Only manufacturer defects are covered. How is not a manufacturer defect?

This is the second project that we have used UltraCraft on and this is for a Bathroom remodel. We order two 30" base vanities and a 30" bridge to connect them together. The were delivered and not checked. I signed the delivery ticket received and not checked. Construction was delayed for two weeks and when we finally unpacked the cabinets one side the laminate had bubbled, NONE of the draws or doors were even close to be aligned from the factory. It seems they have no pride in what they send out.

I have tried to contact Troy the president but their customer service is as bad.
I would caution everyone that this company only cares about making money and not a good product.

The company from whom we purchased the cabinets Consumers and Bath has bent over backwards to help expedite a new base cabinet. I will have to have my contractor change the door and three draws once the new base cabinet arrives.

I welcome a call from Troy to discuss how there is no quality control at the company that he is president of. Troy you can call my cell and discuss the shity way the company iis run. 516-712-9030

We installed our kitchen cabinets FOUR years ago. They are starting to chip and bubble.
We had a representative from UltraCraft come to our house. She took a cabinet door back for analysis she said. We receive an email stating that they were not going to replace the fronts of the drawers saying it was from use. The cabinets and drawers are only 4 YEARS OLD? We are very meticulous and do not beat up our property.This should not be happening. Also,I forgot to mention a side panel by our kitchen sink is starting to lift.
UltraCraft lies about their 100 year warranty. They are not a honorable company.

I purchased Ultracraft cabinets for my kitchen remodel project. I love the frameless cabinetry that makes my inner drawer space larger. My ladles now fit!! Love my rollouts in my pantry that I have loaded with canned goods and organize my baking goods.

As the owner of Boston Best Construction, I was introduced to UltraCraft cabinets four years ago by Mary Porzelt of Boston Kitchen Design on a project we were working together on. Since then, UltraCraft is the first option I present to every new client.

I enjoy working with UltraCraft cabinets because the box is solid and once hung on the wall there are very few adjustments to be made. The cabinets come very well packed and so far with no damage. I recommend UltraCraft cabinets to my clients because the wide range of door styles and finishes in the line has something for everyone!

When it was time to build my own home, I had no doubt that I would use UltraCraft! I knew the quality would last for years and the design would be stunning! We like to entertain a lot and so far every person who has seen our kitchen has given us the highest of compliments!

I want to thank UltraCraft and Boston Kitchen Design for the amazing design and the stunning selections from which I chose my kitchen! I look forward to many more UltraCraft kitchens for my clients!

Eduardo Muniz
Boston Best Construction

We redid our kitchen 19 years ago, in 1997. This year, a couple of hinges on two wall cabinets broke. I called the company to ask for replacement hinges, and the representative sent them out immediately.

Imagine, after 19 years our Ultracraft cabinets are still beautiful and the only issue was easy to fix. While many companies boast about their products and services, Ultracraft delivers.

Very Good quality at this price point. Custom options are very good, and variety of door styles is excellent!