Review Detail

When I tell you this company has made our custom build project an absolute nightmare, I’m not exaggerating. We constructed a main home and guest home which resulted in an order of cabinets for two, large kitchens, a butler pantry, and 4 full bathrooms (thank GOD we didn’t use cabinetry in our half bath). Needless to say, our cabinet budget was substantial. The problem with this company is not just quality control but also their obvious lack of care to remedy issues. Our initial order included damaged, discolored, and low quality finish work as well as half our guest home kitchen cabinet fronts being completely wrong. When cabinets were re-ordered, the quality and color issues were even worse. We’re now at 16 months since our cabinets were ordered and STILL don’t have a completed project due to continual color, quality, and delay issues. We are shocked at how little this company cares as well. Their rep Danielle came out to the home and did not take any responsibility for the mistakes and excused the poor quality as “variations in wood.” Variations in wood doesn’t result in completely different stain colors on cabinetry, white filmy spots, sheen inconsistency, etc. Even our painted cabinetry was inconsistent in color from door front to door front. Unreal. We’re at a complete loss as to how this even got past their quality control department and made it to install. They’ve held up our entire build and cost us thousands of dollars on top of the THOUSANDS we spent on their subpar product. Given that they require full payment BEFORE installation, there’s little we’ve been able to do to remedy our specific situation. All I feel I can do now is warn others to stay away. It’s likely we’ll have to completely replace the horrible work Ultracraft has done in our home in order to fully make things right. Please be warned. They’ve made our Nashville dream home an utter nightmare and soured the entire experience.