Kraftmaid

We are happy, happy, happy with the cabinets, but not so happy with the company!. The cabinets are a good, solid product, but we had damage in shipping and a drawer that was warped. The company stood behind nothing! So if you think their warranty is any good, I'm guessing it isn't worth the paper it is printed on. Too bad. A great product, but the worst customer service I've ever seen. No wonder our lumber yard hates selling this brand. Luckily for us, our local lumber yard/dealer did hire a carpenter to fix the cabinets for us, but we are still waiting for a drawer and have been waiting for the company to resolve the issues for over 6 months! I will never buy from this company again simply because they do not stand behind their product.

I have Kraftmaid Oaklands cabinets in my kitchen for past 15 years. I have had numerous problems. On one drawer, the front came off completely & had to re-glue them back together. A door cracked. Most of the spring returns on the hinges in my kitchen wore out & had to order new ones. My worst experience by far was that I recently needed new 4 new doors from them. I brought a door into one of their local dealers to get a match. I ordered 4 doors that looked the same color as the sample, however when they arrived, I only opened 1 box, and it did not match my cabinets for whatever reason.....maybe the lighting at the showplace was different than my house, etc, etc. Come to find out I am now stuck with $300 of non-matching cabinet doors, because Kraftmaid does not accept returns, even for the unopened doors.

I would stay away and never buy their products again, not just for how they have held up, but for the poor customer service.

I will never buy Kraftmaid again......when I had an issue with some shelves I learned how much the company cares about it's customers and the answer to that is none. They would not/could not deal directly with me and so when I went through home depot, I had 100 problems beginning with the fact that Kraftmaid delivered the wrong parts for my cabinet. Still have not gotten this resolved and it has been over a month, taken 5 trips to XXXX, numerous phone calls to manufacturer and kitchen "experts" at home depot, about 8 man hours on my part in total now, all over 3 shelves which I still won't have for at least another couple of weeks at best. Not to mention I paid almost $100 for these 3 lamanent covered pieces of plywood to which they are not refundable because they are "custom ordered" even though I was sent the wrong items and so now I am told I have to buy the shelves again.....lucky me. I would NOT recommend this company to my enemy.

Thought I was getting a better quality cabinet then Home Depot or Lowe's have.Vanity looks great but after installing realized I had paint touch up to do on wall beside the cabinet.Put about 5 inches of blue painters tape on the side of vanity.Probably had the tape on for 10 hours.Peeled the tape off the next morning and it took the finish right off with it ,looked like a piece of cellophane coming off.Now there's a 3 inch bare spot where cabinet meets the wall.Called Kraft Maid about the problem.Didn't even get the words out of my mouth and they said "you used blue painters tape".Like it's a problem they have all the time.After many weeks of trying to get some resolution to the problem they finally sent me a side skin to attempt to fix the problem.Tell me how I'm getting this on without any problems!!! Guess they just don't have a fix for this problem.Think there should be a warning on the cabinet don't use painters tape it will damage finish.I can put painters tape on any piece of shit cabinet I've ever owned without causing any damage.Kraft Maid really has to look into their finishing process to make it more durable.