Kraftmaid

 
0.0
 
4.5 (202)

User reviews

202 reviews

9-10 stars
 
(37)
7-9 stars
 
(18)
5-7 stars
 
(20)
3-5 stars
 
(32)
1-3 stars
 
(95)
Overall rating 
 
4.5
Finish 
 
4.6  (202)
Durability 
 
4.4  (202)
Warranty 
 
4.6  (202)
Custom Options 
 
5.4  (202)
Price / Value 
 
4.2  (202)
Quality 
 
3.9  (202)
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Finish
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Durability
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Warranty
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Custom Options
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Price / Value
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Quality
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202 results - showing 165 - 168
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Ordering
Poor quality, poor customer service
Overall rating 
 
2.8
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
5.0
Custom Options 
 
8.0
Price / Value 
 
1.0
Quality 
 
1.0
Twelve years old and the finish is peeling off. Three of the cabinets look like they have sat out in the rain for 3 or 4 years. Very disappointing, stay away from these guys.
J
Comments (0) | Was this review helpful to you? 13 3
Thermofoil
Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0
I purchased Kraftmaid from Loew's several years ago. My delivery was perfect as was installation. When the thermofoil started coming off...kraftmaid sent and installed replacements. It happened again and they replaced several cabinets again. After that, and several years later Kraftmaid called me and stated they "discovered the issue with the adhesive" related to the thermofoil and wanted to replace all my cabinets fronts...and they did....43 to be exact. 3 years later the thermofoil is coming off again. Needless to say this was an expensive kitchen and when I purchased my cabinets... I was told they were kitchen cabinets by Lowe's and Kraftmaid. Now I am being told by Kraftmaid...it is a heat source that causes the damage...like an oven, stove or toaster. They will send me replacements but I have to pay for installation. So...I guess they will sell a defective product even though they are aware of the problem. I believe they should have been honest at the time of purchase...I believe they should install the replacements that I need...but they expect me to pay for the install even though they know it is defective. I guess I will be looking forward to a life of replacing cabinets...thought I would not have anything to do in my retirement years. I am really disappointed as I love my cabinets. Up to this point I felt Kraftmaid was a pretty good company...not so much anymore.
B
Comments (1) | Was this review helpful to you? 25 3
Horrible customer service and delivery
Overall rating 
 
2.5
Finish 
 
3.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
6.0
Price / Value 
 
3.0
Quality 
 
1.0
First shipment delivered with 6 broken cabinets, some manufacturing issues and some delivery issues. Replacement cabinets took 5 weeks. No apology, no sympathy, nothing! Just they'll get there when they get there.

Scheduling the second delivery took 7 phone calls---yes, 7, to the main number to the local number...no one would assist me until I finally got lucky and a live person answered the phone and I said I would be available any day any time---just trying to get the cabinets!

Rude, unapologetic, terrible delivery service, and manufacturing defects---NOT RECOMMENDED!
D
Comments (0) | Was this review helpful to you? 15 0
Don't Buy Kraftmaid
Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0
XXX sold me on kraftmaid and I am very disappointed with the quality, support and overall waiting for the right product. For example, I have a shipment coming on a replacement cabinet and of course kraftmaid is sending the wrong one again. There were supposed to send two cabinets and of course it's my fault that only one is coming. I have several cabinets in the garage waiting to be replaced and picked up. I spent over $9000 on these cabinets, so these are not warranty replacement cabinets. I am still working on the new cabinets coming that are what they are supposed to be. Kraftmaid still cannot get it right. 40 year old company and yet they are delivering damaged, wrong cabinet, wrong stain, wrong wood. What a joke. The delivery people have authorization to take wrong cabinets back, but they lie and tell you they cannot. If I had to do it all over again I would go with a different company. I got hoodwinked into buying kraftmaid by lowe's that claimed this company had their cap together. Believe me that is a lie. Would never recommend them to anyone.
JC
Comments (0) | Was this review helpful to you? 12 8
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