Kraftmaid

We just had the bathroom of my dreams completed. It is even better than I could have ever expected! It was not bargain priced, but I feel it was fair for the excellent quality that we received. I would highly recommend Kraftmaid cabinets to anyone. I had them put into my last kitchen (about 16 years ago) and they have held up beautifully.

I would not buy Kraftmaid cabinets, nor buy them thru Home Depot either. I purchase six cabinets for use in my dining room three base and three wall, they arrived May 13th. The base cabinets were ok, the three wall were not good..I had two dents on the end, but not on the shipping box, so they were shipped this way. All the shelves were chipped like they were cut with a dull blade, one door had a smear in the finish. The biggest problem the top and the bottom of the boxes were stapled in crooked. I didn't notice this until I started to hang them, I went to Home Depot June 9th and told them, I had guests coming for dinner in a week and needed to install them, the cabinet people told me it was ok because they were damaged, defective and what I ordered was not correct either, I had paid from plywood boxes and didn't get them. They told me to take pictures and send them in, I did on June 9th. On June 22nd I sent another e-mail, still no response, I went by the store the next day and asked, they said they will need to contact the Kraftmaid rep, three weeks later they denied the claim because I installed them. I was lied to by Home Depot they told me it was ok, and two of the three cabinets were already up. This has dragged on until this last week of August, I contacted Customer Care, and they went round and round with the store and the Mfg. The cabinets are made wrong is the issue and Kraftmaid does not want to stand by their work, I bought these thinking I was getting quality cabinets and I didn't,when I put my glasses in the cabinets the bottom is bowed 3/8 of an inch from the middle, and the glasses tilt out 1/4" on each side of the cabinet, this is unacceptable. I planned on doing my entire Kitchen with the same cabinets, I am so happy I found out first hand about the quality of Kraftmaid before I spent 23,000 dollars on my kitchen, these were only 1,500 for the wall and 1,600 for the base cabinets, I'm going to pull the wall cabinets out and throw them in the trash. In the mean time I been speaking with Merillat and they are going to be the ones I use for my next kitchen, they even said they can make me new boxes to replace the crappy Kraftmaid ones. Another' interesting thing though Merillat is owned by Masco which also owns Kraftmaid, but the Merillat seem like better quality. The search does go on though, I'm still looking. If anyone wants me to send them pictures of all the defects I have on these three Kraftmaid cabinets I have, let me know. That way you will have proof about the issues I have had, I can even send you all the e-mails and lack of response from Home Depot early on and how this has dragged out three months. I wouldn't want you to make the same mistake as I have, stay away from Kraftmaid, you will not be happy with them.

We ordered our cabinets through a big box store and the ordering process was very simple and straightforward. The very next day I received a call from Kraftmaid with our delivery date (It was roughly 3 weeks out), and the customer service rep was very friendly and answered all of my questions. About one week prior to delivery, the delivering carrier called me with a four hour window on the very day that Kraftmaid originally scheduled for us. The driver for the delivering company was clearly very familiar with Kraftmaid's delivery procedures and advised that if there was any damage to the contents that I should call the retailer as soon as possible, and take photos of the damaged items along with the corresponding labels on the boxes. He also gave me a packing list against which we could check the order as we unboxed the cabinets. One door was slightly dented, and one of the cabinets had a door missing so I called the store and within an hour they confirmed that Kraftmaid would be sending replacements directly to my home. I was completely satisfied with the delivery process.

The cabinets themselves were all square, the hardware works flawlessly and the Dove White finish was completely perfect. The 1/2" plywood boxes we ordered appear to be well made and solid and are just beautiful. Install was very simple and all of the required fasteners were included (and then some).

All in all, I'm very satisfied with Kraftmaid.