Kraftmaid

gotta say... a 12 k cabinet order had several scratches, blemishes and even warped drawer fronts and cabinet drawer box damage... however... each time we noticed something else over the 2 months we installed this ourselves, and called,KA sent us out new whatever we asked for... incredible really... no questions asked... total trust.. and that alone is worhthy a 5 star rating in my book as we all know when multiple items like this are touched by so many and shipped across the country... damages will happen... great job KA customer service... simply amazing.. thanks

We are pleased with our pantry cabinets. We had KraftMaid cherry cabinets with cabernet finish installed in our kitchen and bathrooms when we built the house in 2007. We are happy with them and decided to add them in our pantry. Unfortunately, the cherry cabinets were out of our price range, so we opted for maple cabinets with a cabernet finish. They look nearly identical to the cherry cabinets at a lower price point. We were thrilled to discover that some premium features such as the soft closing doors and drawers are now standard. The quality of the new cabinets is just as good as the ones we had installed 14 years ago which still function like they did when they were new.
We like the sophisticated look the cabinets bring to our pantry/laundry room. The wide variety of cabinet options made it so we could customize the cabinets to store items of different shapes and sizes with ease. Details like sliding shelves make it easy to access items.
We did have some missing pieces and a damaged cabinet door during the delivery process; however, getting replacements was easy.
We ordered our cabinets through Lowe’s. The sales rep was a delightful to work with. I ended up talking to a Representative at KraftMaid a couple of times and she was friendly and helpful. Our experience with KraftMaid cabinets has been positive. We will use them again in the future as our budget allows us to add additional cabinetry throughout our home and in our rental property.

Kraftmaid botched 25% of my cabinet order with either wrong parts or chipped and cracked cabinets. The replacement parts have taken 2 months to come in (not 2-4 weeks) and many of those also had defective workmanship. Do not buy your cabinets from this company or Lowe’s, one of the main sellers. They have poor customer service and these cabinets cost too much money to be getting shoddy quality.

DO NOT BUY FROM KRAFTMAID! I read these horrible reviews before placing our order but figured there will always be bad reviews and I know Kraftmaid has been around a long time. It was THE WORST EXPERIENCE EVER! We ordered white cabinets and they are GARBAGE! Spent nearly 25K on a huge kitchen remodel and continually had to have cabinets reordered. The most amazing part is that after we sent multiple pictures of the damage, were told they would not let the cabinets leave the plant without a second look WE STILL GOT DAMAGED PRODUCT. Not only damaged in shipping but areas where you could see the wood, huge knicks in the wood, they painted over dust so the surface was really rough on almost every door. Sales rep could care less, stopped returning my calls and would not come out to the home to see the cabinets in person. Finally got in touch with the Regional Manager who seemed to be helpful at first until he told me that I would never achieve finishing my kitchen with the scrutiny I have put on their cabinets. He then proceeded to tell me I was not buying a car! It was so so odd and he had the nerve to send this in an email! This is a sad excuse for a company and I would stay away from ever purchasing from them. It is apparent from their sales rep to manager roles that either they know there product is bad and are sick of the calls or just don't care. It was unreal and sad to deal with.