Kraftmaid

 
0.0
 
4.5 (202)

User reviews

202 reviews

9-10 stars
 
(37)
7-9 stars
 
(18)
5-7 stars
 
(20)
3-5 stars
 
(32)
1-3 stars
 
(95)
Overall rating 
 
4.5
Finish 
 
4.6  (202)
Durability 
 
4.4  (202)
Warranty 
 
4.6  (202)
Custom Options 
 
5.4  (202)
Price / Value 
 
4.2  (202)
Quality 
 
3.9  (202)
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Durability
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Warranty
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Custom Options
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Price / Value
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Quality
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202 results - showing 53 - 56
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very poor quality
Overall rating 
 
1.8
Finish 
 
1.0
Durability 
 
3.0
Warranty 
 
1.0
Custom Options 
 
2.0
Price / Value 
 
3.0
Quality 
 
1.0
My cabinets kept coming in damaged, I received two damaged pantrie. Not to mention all the other pcs - very poor quality -unmatched seams, etc.
The rep came to my house and made all kinds of promises to my contractor and I - lets just say he is no longer with the company and the promise of refunding at least the cost of the pantry and my contractors time for putting one up as instructed by Kraft Made, taking it down when the 2nd one was just as bad as the first. its has been over two mo and now they are trying to low ball me on a refund.
CM
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KraftMaid Quality Issues
Overall rating 
 
7.8
Finish 
 
9.0
Durability 
 
9.0
Warranty 
 
10.0
Custom Options 
 
8.0
Price / Value 
 
6.0
Quality 
 
5.0
Quality lacking and have pictures to demonstrate.
PS
Comments (0) | Was this review helpful to you? 9 1
delays due to damage
Overall rating 
 
5.8
Finish 
 
7.0
Durability 
 
6.0
Warranty 
 
6.0
Custom Options 
 
6.0
Price / Value 
 
5.0
Quality 
 
5.0
Each shipment I received had damage resulting in huge delays in my project, leaving me without a kitchen for months. My assessment is they are either horribly understaffed or have not hired quality operations. I received multiple damaged cabinets, they forgot to glue the back of a pantry cabinet. In the second shipment they forgot to paint.
based on the other reviews, I recommend an overhaul of operations and QC to improve the experience. Ultimately, i love my choices, just a very painful process.
MF
Comments (0) | Was this review helpful to you? 4 1
Customer so happy
Overall rating 
 
9.5
Finish 
 
9.0
Durability 
 
10.0
Warranty 
 
9.0
Custom Options 
 
9.0
Price / Value 
 
10.0
Quality 
 
10.0
Our customer is so happy with her kitchen. We buy several kitchens a year from Kraftmaid. Even when delivery times were extended, they came when promised. The very small amount of warranty issues were promptly and completely addressed. The color, door style and cabinet size & storage options make designing a kitchen as a new special space for customers easy and I’m so thankful... Keep up the good work.
K
Comments (0) | Was this review helpful to you? 5 1
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