Diamond

 
9.8
 
4.0 (57)

User reviews

57 reviews

9-10 stars
 
(4)
7-9 stars
 
(9)
5-7 stars
 
(5)
3-5 stars
 
(11)
1-3 stars
 
(28)
Overall rating 
 
4.0
Finish 
 
3.8  (57)
Durability 
 
4.1  (57)
Warranty 
 
3.7  (57)
Custom Options 
 
5.4  (57)
Price / Value 
 
3.6  (57)
Quality 
 
3.3  (57)
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57 results - showing 51 - 57
1 2
Ordering
Biggest regret
(Updated: February 18, 2016)
Overall rating 
 
1.3
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
3.0
Price / Value 
 
1.0
Quality 
 
1.0
I have never written a review before but needed to share my experience to hopefully save someone from my experience. I went with Diamond as suggested from Lowes. I went with a whiter shaker style. Once installed I could then see almost every cabinet was not square. I spent hours caulking all the insides to hide all the gaps and imperfections. Most of the door fronts had visible lines through the shaker style where it was not a tight, clean finish in the wood and the paint only emphasized it. They sent me new doors for my pantry ( one replacement was worse than my original!) they then sent me a third which I finally just hung. The icing on the cake was I then found many hairline cracks . Both upper cabinets next to my sink have hairline cracks the entire length of the cabinet on the outside. Also I found 2 hairline cracks down my 8' panel along side my fridge. Lastly I found an inch crack in the middle of the end of my penisula. I'm just devasted . I couldn't see these until I felt them as I wiped everything down after my remodel. The cabinets feel hollow and are poorly made. I tried to contact the regional manager about "my experience" and he never called to follow up. I wish I would have investigated more thoughly. I spent a fortune on these and it saddens me everytine I walk in my new kitchen. It was a terrible expereince that I now have to live with. There are so many better options out there, I wish everyday I had gone with one of them.
G
Comments (0) | Was this review helpful to you? 24 3
Heart broken
(Updated: February 18, 2016)
Overall rating 
 
2.5
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
10.0
Price / Value 
 
1.0
Quality 
 
1.0
Order $6500. worth of Diamond Prelude Alpine with Ebony glaze that is pretty. All arrived very quickly should have been my first clue as to quality. Ordered all plywood boxes. First set of cabinet doors paint chipped, cracked and paint raised up on seams. I wish I could attach photos so you could see what I am talking about. Second set of doors worst than first, third set just marginally better. So sick with the hole thing just through up my hands and excepted them. Diamond needs to retrain their cabinet finishers and quality control. Or fire them. Do not waist your money. Buy a different brand.
B
Comments (1) | Was this review helpful to you? 17 8
cliq studios cabinets
(Updated: February 18, 2016)
Overall rating 
 
2.2
Finish 
 
5.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
4.0
Quality 
 
1.0
I am a contractor installing cabinets purchased from cliq studios. the quality is terrible, most of the cabinets are not square also there are no support boards for anchoring cabinets to the wall. There is no such thing as custom cabinets from cliq studios. There idea of custom cabinets is sending you three cabinets that you have to stack and anchor together yourself. In many cases you have to build your own kick boards because apparently they don't know how to do that. In some cases you have to build side panels yourself from the hodge podge of pieces they sent. They shorted us 7 pieces on the delivery, and sent one totally wrong cabinet. We called to try to get the parts we were missing and a replacement cabinet, they told us our designer was off today and we need to call back at a later time, what customer service. Needless to say the money you save on these low quality cabinets you will spend in installation, don't waste your money!! Oh, don't you find it funny that for the last three years of reviews on there website none of them are bad? I sent in a bad one but it didn't get posted on their website, go figure.
R
Comments (1) | Was this review helpful to you? 21 9
My experience with Diamond
(Updated: February 18, 2016)
Overall rating 
 
4.5
Finish 
 
8.0
Durability 
 
4.0
Warranty 
 
2.0
Custom Options 
 
8.0
Price / Value 
 
3.0
Quality 
 
2.0
My comparison of the Diamond Brand was as compared with Clique Studios. When the final price was arrived at the Diamonds won out only because I could deal with Lowes on any issues. My bad for not realizing the Diamonds were press board as the Clique were plywood. When the Diamond Cabinets came there were 3 with FACTORY damage it was noted to Lowes that very day. One damaged was the FREE sink base. Because I had ripped my old kitchen out I could not wait 4 or 5 weeks so I asked for a credit of some sort. The stupid comment was, if the sink base was free how can we give a credit. This more or less sets the stage for the lack of customer service to come. Long story / short. I cannot speak for the plywood but the particle board is thin and cheap. Every kick plate required reattachment, on the 36 inch wide cabinets 2 of the center supports snapped right in half. The screws stripped with little effort so I need to follow up with newly purchased screws. After installation they look very nice, the color is nice the style being Quaker style most attractive. The drawers and guides nice. Overall these are low end builder grade cabinets and I think you could do better for the same money. Seeing it was a problem which I did not create my feelings are the customer support shown by Lowes was and is substandard.
TP
Comments (0) | Was this review helpful to you? 15 2
Terrible Customer Service
(Updated: February 18, 2016)
Overall rating 
 
8.3
Finish 
 
9.0
Durability 
 
8.0
Warranty 
 
10.0
Custom Options 
 
8.0
Price / Value 
 
6.0
Quality 
 
9.0
Good cabinets but I received one that was damaged in July and received its replacement 10-22-12. One cabinet was back ordered and then lost, with the help of Lowe's salesman we tracked it down at the Trucking shipping dock Diamond contracts with 2 1/2 months later holding my kitchen construction up and costing me money. Diamond made no effort to track down the lost cabinet or answered my complaints. Letter to the parent company Masterbrand went unanswered.

The cabinets are of good quality but I had to remove excess glue off of several cabinets. The construction is solid but if you have problems, good luck, as then Diamond forgets you are the consumer. Never received an apology from Diamond and had to solve the lost cabinet problems without any assistance from them.
D
Comments (0) | Was this review helpful to you? 17 2
Diamond cabinets are great
(Updated: February 18, 2016)
Overall rating 
 
9.3
Finish 
 
10.0
Durability 
 
10.0
Warranty 
 
8.0
Custom Options 
 
8.0
Price / Value 
 
10.0
Quality 
 
10.0
Installed Diamond white Thermofoil in the kitchen.
They look great. The wife loves them. Easy to clean, Great quality at a very nice price. We could not be happier.
GZ
Comments (0) | Was this review helpful to you? 15 3
Diamond Kitchen
(Updated: February 18, 2016)
Overall rating 
 
8.3
Finish 
 
4.0
Durability 
 
8.0
Warranty 
 
10.0
Custom Options 
 
10.0
Price / Value 
 
8.0
Quality 
 
10.0
Installed full kitchen with diamond cabinets, whiskey black maple. They are great quality, upgraded to plywood. Great hinges, drawer slides. My only problem was inconsistency in stain. Some drawers lighter than others or than cabinet doors. They replaced but new doors were no better so I just left them as is. Nice options in specialty cabs as well.
RO
Comments (0) | Was this review helpful to you? 30 6
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