Kraftmaid

KraftsMaid quality was extremely poor (paint chips at seams, warped cabinets, and glue oozing from seams). Considering price is nearly DOUBLE other retailers, I expected top-notch quality and service - which we never got. After spending $20k on a kitchen at Home Depot, we had to return/exchange items over 8 times! KraftsMaid was not willing to compensate us to make us happy either. Will never buy from them again.

I recently purchased kitchen cabinets from Lowe’s in April 2016. I was told that KraftMaid makes some of the best kitchen cabinets by the Lowes salesman so I decided to buy it. I paid $16,500 for cherry wood cabinets. it took over a month to finish and delivery. When the installer opened boxes, to our surprise, some products are not in good condition, he wrote a long list of items with defects ( e.g., cut with wrong size, scratch, inconstant color painted, etc.), We expected our kitchen project is done by July, However, KraftMaid care is not motivated to speed up the replacement process. REALLY DISAPPOINTMENT with this vendor .

I recently purchased kitchen cabinets from Lowe’s in April 2016. I was told that KraftMaid makes some of the best kitchen cabinets by the Lowes salesman so I decided to buy some. I was told that there were two options to choose from, their standard line and a newer line, the Momentum line. I was told the difference between the two was in the variety of options for customization and price. The Momentum line had fewer customization options therefore it was cheaper. I decided to go with the Momentum line after being assured that there was no loss in quality and craftsmanship between the two lines.
But when I finally received the cabinets after paying over $6,000 for them I was in for a rude awakening. The cabinets I received were some of the sloppiest cabinets I have seen. There was dried wood glue dripping all over them as well as many chipped areas on almost all the cabinets I got. Most of the doors aren’t even level and have varying sizes of gaps between them. The pantry was one of the worst pieces I received. It has a large crack coming from the top hinge of the door and several more cracks on the back side of it. They even sent me a piece that was painted gray when I ordered natural wood cabinets. I was told that the cabinets would have to pass a thorough quality review before being sent to me but that clearly wasn’t done. KraftMaid didn’t even bother to put their logo on anything they sent me, I guess they are as embarrassed as I am of the cabinets.

Okay - I just completed my kitchen project. I originally started out getting a custom kitchen quotes by a local carpenters. I then went to a local Home Depot who had a few different cabinet lines. I chose Kraftmaid because the door style I chose was unique and the color and finish was great. When the cabinets came in, I have to say they looked much better than I expected (since it wasn't "custom"). Now that I am able to fully use my kitchen, I love my Kraftmaid cabinets. I did have 3 doors that I felt looked not as nice as the others but the Kraftmaid Rep Gary H. (Great guy, great customer service) came to my house and replaced them. I would highly recommend Kraftmaid!