Review Detail

Kitchen Cabinets
Terrible experience so far
Overall rating 
 
2.5
Finish 
 
4.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
4.0
Quality 
 
4.0
Thoroughly dissatisfied with Kraftmaid. We ordered a complete kitchen in March 2021 from Lowe's in Niles, OH. Told 6-8 week leadtime. We assumed that it would probably go a bit longer. Didn't get delivered until 14 weeks later (June 21st). Only to be told by the delivery driver that our 18" drawer set was "backordered". Kraftmaid didn't tell us, the poor delivery guy had to give the news. Called to ask when we'd get it? They said a week or so. Waited and waited. Called again. Told it should be July 21. My husband and I took a week off work, gutted our entire kitchen. July 21st came and went with no drawers. Called back- told July 27th. 27th came and went, no drawers. Have called customer service several times to be told they don't know why it's not coming and things could be back ordered for quality control..... which also can't be true because 2 of our cabinets have cracks in the door (we are going to wood putty them and use the stain pen ourselves rather than risk sending them back and not having those cabinets either). So now we have a gutted kitchen, only part of the new cabinets installed because the drawers are in the middle. Can't get our countertop people to make a template for our counters because they have to be installed first. The sink base can't be installed because it's AFTER the drawers. They SAY backorders are first in line for production, but that can't possibly be true because that would mean they haven't produced anything since June- which I know is a lie! It's literally a plain maple cabinet with Kaffe stain- nothing special about it at all. We intentionally chose a "semi-custom" option with only a few door styles and finishes so it would be easier to get. No special wood, no special finishes. Just a regular old, run of the mill 18" drawer, and we LITERALLY can't get it and they have no information on when we will.

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Kitchen Cabinet Information

KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.

Poll

What is your favorite cabinet brand?

Kitchen Cabinet Information

KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.