Review Detail

If you’re looking for that dream kitchen, may I suggest staying far away from Wellborn cabinets. We purchased, or so we thought, the Estate series in a cherry finish with Milan door/drawer style. After installation, we immediately were upset with the really dull finish and the horrible banding (edging) on our slab doors and drawers. The overall quality of the cabinets was a concern as well. We also had numerous scratches and “cardboard rub” and were told by our general contractor not to worry, all damaged doors/ drawers will be replaced….

Our “Estate” line actually consisted of mostly the Select/ Premier line of base cabinets with standard MDF and furniture board (fancy cardboard) construction and a few were a nicer plywood construction. We definitely had a Premier upgrade which included soft close and full extension drawers. The only actual Estate part was considered the door/ drawer Milan and the few all plywood cabinets. Clear as mud.

After numerous delays due to Covid-19, Wellborn and the vendor did finally agree to send a “cabinet expert” to fix any issues. Instead he made every door/ drawer he tried to fix worse by using an obnoxious smelling gloss spray and crayon. After that mess, an account manager from Wellborn agreed to come to our home but was not helpful either. She was very defensive and kept saying that everything was normal and within Wellborn’s tolerance. She actually blamed us for installing new recess lighting and said that was the reason why all the upper cabinet door’s finish looked a bit sloppy… Right. She did obnoxiously offer only 3 replacement doors at no charge.

At this point, only our general contractor and the vendor agreed that Wellborn did a horrible job with the banding on the slab doors/ drawers and overall finish. Both also agreed that they would never order or recommend a “slab” look for another customer from Wellborn. Desperate, we decided to order a more standard shaker style cabinet door in Prairie. The vendor agreed to give us all replacement doors/ drawers at cost because Wellborn wasn’t offering any real solutions to all the problems.

After a few weeks we received a sample door that was supposedly personally QC checked from Wellborn. The door looked horrible. No way were we giving Wellborn one more penny. We had no choice but to get these cabinets out of our house as fast as possible. We tried selling them and though each kitchen layout is unique, every potential buyer thought they looked horrible in person. We eventually just took a huge loss and decided to donate everything to Habitat for Humanity. Unfortunately, I would NOT recommend Wellborn cabinets with their builder grade quality and terrible customer service for your kitchen.