Review Detail

I ordered my new kitchen cabinets from Kraftsmaid through Lowes on 11-8-19. The cabinets were delivered to my home on 12-24-19. I started to have the cabinets installed but then noticed that every single item I opened had a defect or was damaged. I emailed the Lowes and Kraftsmaid representatives pictures and descriptions of the items, who subsequently scheduled a visit to my home. All of the damage was not even entirely from shipping; it was in manufacturing and packaging! The drawer faces were sent separately and not prepped for installation. I was told that Kraftsmaid would send out replacements for all the faulty products. I was willing to accept replacements however I was not willing to drill holes in the cabinets for hinges and drawer face mounting. I was offered $350 to find someone to drill the holes but I declined. I paid well over $10,000 for these cabinets and I expected a complete order. Kraftsmaid then said that Lowes installer would put these peices together however Lowes then told me they would not take the responsibility.
I have decided to return the entire kitchen and will be bringing this to Lowes myself tomorrow since I was told that Kraftsmaid would not pick up from my house where they delivered it. I am now almost 3 months without a kitchen. I am totally disgusted with the customer service and products from Kraftsmaid.