Review Detail

Unfortunately, I too have to add my serious disappointment with Dura Supreme cabinets. As an architect I have specified cabinetry for 40 years and never seen the failure that I have experienced in my own home. “Limited Lifetime Warranty” is a loss leader. The company is not honoring any aspect of their “lifetime” warranty and uses the excuse of “environmental conditions,” as the reason for shelves sagging, cabinet doors warping and finish failure problems. Nine years in and the kitchen cabinets need serious refinishing and replacement of particle board shelves. These cabinets have never experienced children growing up or other domestic impacts other than two mature adults living with them. The current regional rep visited, was sympathetic, but said the company ‘denied the warranty replacement due to ‘environmental conditions.’ I now understand why a local cabinet company dropped their line years ago.

It is interesting to note the reviews are either 5 or 1 stars. The 5-star reviews may be written by people who have recent installations. Early on I too may have given a good review, however these cabinets and apparently the company, do not standup over time.