Review Detail

We ordered solid maple cabinets with white painted finish and purchased/had them installed via Lowes. We purchased the cabinets and labor in full a year ago and we still are waiting to get defective cabinet doors and microwave shelf replaced. Kraftmaid ships the replacements directly via UPS and it is clear that there are problems with the items that are due to poor quality control and not due to damage during shipping. They have replaced numerous doors and drawer faces, but many of the replacement items had to be replaced more than once. Problems we have experienced: 1) paint entirely missing from door in 1 x 6 inch area. No primer, no paint, just bare wood. 2) Defective drawer box missing parts and not assembled correctly at the factory. 3) Very rough areas that were not properly sanded or filled prior to painting on drawer faces and doors. 4) large cracks in cabinet door and drawer face when removed from shipping boxes 5) cracked and chipped paint falling off microwave shelf. First replacement shelf has warped veneer, chipped paint and large unsightly gaps between veneer and edge of shelf in three separate locations. 6) discoloration in finish bleeding from below, 7) multiple small bumps on door face paint, 8) missing/chipped paint on front of cabinet door along face edge Pros: slide out shelves are convenient, smooth, and solidly built. So far, they have replaced defective parts, but the volume of defects is totally unacceptable. I would not recommend Kraftmaid for painted finish cabinets and regret having gone through Lowes for our kitchen remodel.