Review Detail

Today is October 4, 2017. We ordered our Kraftmaid cabinets from Lowe's on June 26, and we are still without a kitchen. It took four weeks for Kraftmaid to deliver our cabinets. Then it took a week for Lowe's to come and inspect the cabinets, and they found three pieces, which were shipped from Kraftmaid with damage. One piece was not completely stained, one piece had a large dent and another piece had the joints exposed from bad construction. Then it took three weeks for those replacements to arrive. On August 28, Lowe's installers completely botched the installation and ruined some of our cabinets. We had to hire new (competent) installers to completely disassemble the kitchen and reinstall everything. (Which Lowe's paid for, to their credit.) The replacement pieces for the re-install were finally ordered by Lowe's on September 12. The estimated delivery of the remaining parts is October 16. I will NEVER use or recommend Kraftmaid or Lowe's. The fact that Kraftmaid has kept us in a holding pattern for a total of 12 weeks, waiting for parts is just ridiculous and unacceptable. I am hoping the cabinets hold up better than some of the reviewers have experienced.