Review Detail

There are serious problems with the quality of the drawers.
Dovetail joints have gaps and have rough edges with splinters of wood. Also half the the dovetail edges are raw with no finish. Some of the ends of the drawers have already splintered off.

So they don't build their own drawers, are drawers that have been out-sourced suppose to be of such poor quality? They shouldn't be if they sell them What you get isn't what you are shown in the showroom. Notice how the displays are set up. Try to view the undersides & backsides if you are allowed to. How many times do they actually show you the exterior of the drawers....the backs, sides & bottom of drawers or the interior side of a door?
Look at these when you get them. Have you seen the interior side of a door at the time of purchase, without the stickers &reading material pasted to it?
It's one thing if you are able to view inferior quality & see it with your own eyes but when it is a surprise to see what you get, it throws you for a loop.
Painted doors are dramatically different from the outside front to the inside. Ask how these are painted, be specific as to how many coats of primer, base coats, & top coats each side gets.
The exterior of the doors & drawer fronts are not given the same coats of finish, so when you think you can see through the paint on the interior side of the door, you are correct. It may take talking to multiple reps to have them finally listen. It's too bad that they send out the quality that they do, then depend on the warranty to patch the irregularities, when it could be avoided in the first place.
Be prepared when your store salesman comes, he'll be pretty much on board with you but when the company rep comes, hang on, it will be a different story. Stick to the points you have specified, it isn't what you were sold or what you were shown in the showroom. It doesn't matter what they cost, the the delivered product wasn't what you were shown & contracted to buy, at all. Nobody should have to stress out over this.

I don't believe your story. I have ordered same product and too did have a few minor issues but had an immediate response from Dura and they replaced. THey were easy to work with. All cabinets will have issues, just a fact. If you haven't had a response your haven't contacted the right people. Or you maybe one of those businesses who like to fake post negative comments for your own gain...