Review Detail

DRAFT KRAFTMAID KITCHEN CABINETS
8/2023

We hired a contractor through Home Depot [H.D.] to remodel our kitchen in 2012. All of the old cabinets were replaced with Kraftmaid Piermont Full in Praline [light tan]. One of the selling factors for this brand was their lifetime warranty. There are only two adults residing in our home and we make every effort to take good care of our assets - such as our house. Initially, the cabinets looked great. However, within two years they began to show wear. See photos. Part of what was upsetting about that is the entire finish began coming off the fronts - varnish, color and all. I contacted H.D. Based on our communication & photos I took, we were sent a replacement drawer front & a lazy susan door front. But the color & varnish continued to come off & some door joints began to separate. In 2022, I sent photos of all the damage to H.D. This time I was told the damage was classified as ‘normal wear & tear’. I was told the doors joints WOULD separate if they came in contact with any water [in a kitchen?]. These cabinets were not engineered to be in a location where food & drinks are prepared; where dishes are washed? I was also asked why I would want replacement fronts as my cabinets were
considered “old”and the new cabinet fronts would be a different color. My kitchen would look “stripe-y”. I was offered a touch up stick, a marker, & subsequently a small can of clear coat. Kitchen remodels are expensive and a huge hassle. I am VERY disappointed in the quality of this brand of cabinet.




DRAFT KRAFTMAID KITCHEN CABINETS
8/2023

We hired a contractor through Home Depot [H.D.] to remodel our kitchen in 2012. All of the old cabinets were replaced with Kraftmaid Piermont Full in Praline [light tan]. One of the selling factors for this brand was their lifetime warranty. There are only two adults residing in our home and we make every effort to take good care of our assets - such as our house. Initially, the cabinets looked great. However, within two years they began to show wear. See photos. Part of what was upsetting about that is the entire finish began coming off the fronts - varnish, color and all. I contacted H.D. Based on our communication & photos I took, we were sent a replacement drawer front & a lazy susan door front. But the color & varnish continued to come off & some door joints began to separate. In 2022, I sent photos of all the damage to H.D. This time I was told the damage was classified as ‘normal wear & tear’. I was told the doors joints WOULD separate if they came in contact with any water [in a kitchen?]. These cabinets were not engineered to be in a location where food & drinks are prepared; where dishes are washed? I was also asked why I would want replacement fronts as my cabinets were considered “old”and the new cabinet fronts would be a different color. My kitchen would look “stripe-y”. I was offered a touch up stick, a marker, & subsequently a small can of clear coat. Kitchen remodels are expensive and a huge hassle. I am VERY disappointed in the quality of this brand of cabinet.