Review Detail

I placed an order for custom Kraftmaid cabinets in the amount of approx. $20K. Initial production and delivery took 11 weeks from the order date.

Virtually every cabinet that arrived was damaged. Paint was sealed improperly, dinged, and chipped. Cabinets were scratched and dented.

Upon reporting the issue to ConsumerCentric (the company that is actually manufacturing and delivering "Kraftmaid" cabinets) and several hours of phone calls, they issued replacement orders and promised to "prioritize" the new cabinets given the fact that it delays the full installation job.

However, the delivery date for the replacement cabinets is now 6 weeks after the date of the replacement order. So 17 weeks total to get cabinets that, frankly, I expect may be damaged again based on the quality issues with the first batch. The logistics and customer care teams at ConsumerCentric refused to accelerate delivery.

If you order countertops as well, then Kraftmaid's subcontracted countertop company insists on taking final measurements once all cabinets installed, then another 2 weeks (for about 20 weeks total from order to full cabinet/countertop installation) before they will come do the install. They will not adjust this timeline for any reason.

In other words, as a result of placing a very expensive order with this company, I received very poor quality cabinets with extensive damage and delays to a renovation project of about 6 mos.

If you want to spend a lot of money not to have a kitchen for half a year and be unhappy with the end result, go with Kraftmaid/ConsumerCentric. Otherwise, look elsewhere.