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Virtually every cabinet that arrived was damaged. Paint was sealed improperly, dinged, and chipped. Cabinets were scratched and dented.
Upon reporting the issue to ConsumerCentric (the company that is actually manufacturing and delivering "Kraftmaid" cabinets) and several hours of phone calls, they issued replacement orders and promised to "prioritize" the new cabinets given the fact that it delays the full installation job.
However, the delivery date for the replacement cabinets is now 6 weeks after the date of the replacement order. So 17 weeks total to get cabinets that, frankly, I expect may be damaged again based on the quality issues with the first batch. The logistics and customer care teams at ConsumerCentric refused to accelerate delivery.
If you order countertops as well, then Kraftmaid's subcontracted countertop company insists on taking final measurements once all cabinets installed, then another 2 weeks (for about 20 weeks total from order to full cabinet/countertop installation) before they will come do the install. They will not adjust this timeline for any reason.
In other words, as a result of placing a very expensive order with this company, I received very poor quality cabinets with extensive damage and delays to a renovation project of about 6 mos.
If you want to spend a lot of money not to have a kitchen for half a year and be unhappy with the end result, go with Kraftmaid/ConsumerCentric. Otherwise, look elsewhere.
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We hope that you find the reviews helpful and that your kitchen project works out well.
Poll
Kitchen Cabinet Information
KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.
Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.
We hope that you find the reviews helpful and that your kitchen project works out well.