Review Detail

My original impression of the Thomasville name was quality. Since installing our kitchen cabinetry in 2017, I have found that to be wrong. Where I thought the cabinets were solid wood, now I'm told the frame, but the panel is pressed board. The style we ordered is Jansen Maple Oat. The issue we immediately noticed is that the style of the frame doesn't sit completely flush to the panel, leaving a gap for dust and such to settle. For that reason, we brought it to the attention of both Home Depot and Thomasville, that we felt it was a design flaw. I have a small brush with baby soft bristles that I used from day one to gently dust any debris from that area. I have taken great care to keep them clean. Because of the flaw of the space on the front of the cabinets, the paint has deteriorated and is now peeling off. It is breaking my heart to know that I paid such a premium price for what I believed to be quality cabinets, and they aren't even lasting three years. In 2019 we had representatives from Home Depot and Thomasville in our home to address this issue and some warping of the cabinet doors. They replaced a cabinet door, but didn't seem to care about the defect in the construction of this style of door. Recently I contacted them again and their response was that it was everyday use and overexposure to water. This couldn't be far from the truth. I have asked that a representative again come to our home and visually see the condition. They promised someone would call me, but it's been over a week when I was told that I would hear from the local rep within a couple of days. Renovating a kitchen isn't cheap, and I would love to love my kitchen again. So much for a lifetime warranty.