Review Detail

Originally we were excited about our purchase and then our cabinets arrived. It is evident that the Diamond Company does not value customer satisfaction or have pride in their product. Our cabinet doors have white lines running down them in the places that are not stained and our drawer fronts don’t have the same color of stain as the doors. It looks like someone took an aerosol can and applied the stain on the doors resulting in a dark stripe then light stripe and then no stain at all. Quality control should have immediately seen this. We have doors that have little stain at all on the inside. There are doors and drawers that have not been sanded smooth so are still rough to the touch. We have two drawer fronts that are actually the wrong model so ours don’t match. We also ordered tilt out fronts for our sink area, still don’t have those months later. I see now why they want their money up front. Customer satisfaction and quality control are not part of their business model, but they already have their payment so apparently that’s all that matters. Replacing our cabinets was the result of a flood which was stressful enough, but now we have to deal with this mess. How sad!!!