Review Detail

During installation 12 doors needed to be replaced for manufacturing flaws found by the installing dealer which, we were told, were not up to the dealer’s quality standards.
Less than two years after installation two cabinet door faces cracked in obvious visible locations. Our selling dealer had gone out of business so we contacted Mastercraft. Mastercraft initially denied coverage (without visual inspection) claiming water damage is not covered. One cabinet door face was on a sink base; the other on a drawer nowhere near water. Neither problems were actually water affected. After a complaint to BBB, Mastercraft capitulated and the door faces were replaced.
Recently, we wanted to add roll-out trays in 4 cabinets and tried to contact the company to see if we could purchase the kits directly or through an authorized dealer. Contacting customer service was impossible. Calls were not answered and messages never returned. After weeks of attempts, the only way we could reach an actual person was to use the dealer line.
The agent was sympathetic to our request but said the company would not sell to us directly. She offered four dealers in distant states (there were no dealers in the entire state of Florida) Three dealers said they were no longer Mastercraft dealers and the fourth would not even quote the cost or offer to sell roll-out kits because they were too expensive. They suggested we check “Rev-a-Shelf” instead.
Don’t waste any time on this manufacturer. Their customer service is abysmal and you’ll likely wind up frustrated. Their policy seems to be “avoid customer support at all cost” Very sad.