Review Detail

We have a huge kitchen. Cabinets on appliance wall is 24' with all cabinets, Stove, double refridges etc... Our island is 17 ft long & 59" wide, cabinets on both sides. Cabinets were supposed to be 'inspected' upon arrival by subcontractor that the big box company hired to install them. They apparently were inspected only for shipping damage & NOT quality. Many, many issues! The Masterbrand/Diamond rep came to the house with the big box kitchen designer(designer is a pro & highly skilled). The rep agreed to replace many doors and a couple of 'panels'. One of which was Horribly Defective & looked like a tractor tire had placed the black glaze on it! Over the next few weeks the replacements began to arrive. The replacements were often WORSE than the doors/panels they were to replace!!! Today the 2nd replacement arrived. Same problem. Center panel has no stain or little stain/glaze where it attaches to the door frame. The raised panel in the center of the frame has no stain or glaze on each of the four 45 degree 'edges' where the routering changes directions by 90 degrees. It appears this door has been shipped in the past or else it just traveled poorly this time. Packaging was intact & the door should have been fine. Looks like it has been offered as a replacement before??? Same as many of the 1st replacements. The 2nd replacement also has Blotchy Glaze in the center panel, just as the initial cabinets had, just as some of the 1st replacement had too. So sad. Cherry frame is gorgeous but the panel in the middle wrecks the look of the door. Am negotiating with Masterbrand & will update this reveiw after the final 2nd replacements arrive and there is resolution.
We will NOT be receiving 3 or 4 or more replacements. My attorney has been cc'd on my correspondence with Masterbrand. Run Away from Diamond, don't walk.