Review Detail

I purchased two American Woodmark base cabinets, a 36" sink base and a 24" drawer cabinet, including upgrades, for the bath vanity for a bath remodel. Through Home Depot.

On the American Woodmark site, they advertise 7-10 day shipping. My order took twice as long as their slowest delivery time, three times the fastest. From order date to first pickup availability at Home Depot was 24 days, pushing a month.

The cabinets arrived not as specified: they were not 3/4 plywood, and they were not full plywood. I did not get what I ordered. Now I get another 30 days without a bath, nor a kitchen (my granite installers are very affordable but charge for a second installation, if I have to split the bath install from the kitchen install.)

The cabinets arrived with construction defects.

The 36" sink base, one entire corner, was not glued together. Had I picked it up by that corner when unpacking, it would have fallen apart. The cabinet also displayed defects in corner biscuit application. Triangular housing biscuits were installed with one one of the sides only very partially inserted in its opposing receiver slot.

On the 24" drawer cabinet, the same defect in construction was exhibited. The triangular housing biscuits didn't even reach the opposing side of the corner and was completely out of its slot. The middle drawer facing was wrongly assembled off the drawer box. It leans out from the face. (It is not a slide adjustment.)

Some part of the error, the order errors, the failed upgrades, may belong to Home Depot. But not sure how much. The first week of attempting to resolve, well, was full of deflection, getting passed around from the store unit to customer service then back to the store unit. Half a dozen emails not responded to. Three store visits with no news or responsible parties not in.



The primary upgrade, to full 3/4" plywood,