Review Detail

After making the difficult and expensive decision to remodel our master bath, my wife and I were directed to ProSource Cincinnati for cabinets, granite and tile. The following details the numerous issues we experienced in our dealings with Diamond Cabinets.

After explaining that we would like a higher-end cabinet, my wife and I were directed to the Diamond line of cabinets and selected a Cherry cabinet with an expresso finish. We purchased an 8-foot vanity and a floor-to-ceiling custom-designed pantry style cabinet.

The cabinets arrived damaged, which isn’t necessarily a Diamond issue aside from the fact that the delivery agent consisted of one person to handle several large cabinets.

A base cabinet was damaged on the bottom right corner – looks like handling damage as opposed to something that left the factory damaged.

Upon installation we noticed that one of the pantry doors had a nick at the top of the door and several wood defects (a groove in the wood) at eye level.

The top two doors of the pantry cabinet were a different sheen or different grain than the cabinet they sit on. Immediately obvious to anyone who looked at the doors.

The front frame of the pantry cabinet isn’t square as the bottom left corner shows the raw wood of the side panel.

Virtually every drawer (except two) of the vanity has a flaw, each of the four under-sink doors has a flaw.

The Diamond Sales Representative for this area came to my home to review the cabinets and agreed to replace doors and drawers and then have a furniture refinisher come to correct any remaining minor defects.

At this point, no one seems to be able to locate our replacement parts and we are left hanging. Of course, ProSource has been paid as well as Diamond.

Folks, do yourself a favor and stay away from this manufacturer. Nothing here but poor craftsmanship and no one willing to own an issue to resolve the problem. A letter to Diamond senior management went unanswered.