Review Detail

I purchased my cabinets though a box store and I have asked for a full return of my money. $16,100. I ordered my cabinets in bright white, shaker style, and in maple. It took normal time to receive my order approximately 6-7 weeks. Order was delivered in sealed and undamaged boxes. Great! Wrong! Now my dilemma. I started to open the boxes and I started noticing very noticeable imperfections in the finish of some of the cabinets and panels that I was installing. It really looks as if they never prepped the wood with primer or painted the cabinets with enough paint. Did I mention the rough areas too. Sand paper is cheap! There were even several cabinets that had chip damage that could not be repaired. This had to occur at the factory prior to shipping for all the delivery boxes were in great shape and couldn't find any of the large chips in the boxes. Low and behold these several cabinets and panels were reordered and now after 3-4 times and 11 weeks later plus a visit from the company representative, who swore he make it right, a third cabinet came with a 3/16 bow and poorly sprayed doors and side where the maple wood color is bleeding through. They obviously have a finish problem. The company representative wanted to send a furniture refinisher to repaint the sides of the NOT SO BAD cabinets. As I write this I have still not received all my replacement cabinets. Bottom line is something is going on in Jasper, ID. whether its a labor issue, supervision problem or quality control issue. It's a shame! looks like a decently built cabinet except for some cabinet frames coming bowed or crowned. Some times that happens with a natural product like wood but there is no excuses for a poorly sprayed cabinet. When a customer complains 2,3,4 times and the complaints are recognized by a company representative you would think they could immediately address the issues but that's not the case for Decora even after numerous attempts. I would avoid! Maybe others had better luck with a different color. White is most definitely a problem child for this company.