Review Detail

PLEASE WATCH on ‘YouTube’ BEFORE YOU PURCHASE. Search in your browser : YOUTUBE : REVIEW OF AMERICAN WOODMARK CABINETS AND HOME DEPOT :
American Woodmark Cabinets are sold under a number of different brand names in LOWES, THE HOME DEPOT, and other independant stores. Their brands are_American Woodmark_Shenandoah_ Waypoint Living Spaces_Timberlake Cabinetry_Allen and Roth_Hampton Bay Designer Series_to name a few.
As widely remarked by many others, you need to watch this ! know this stuff ! BEFORE you get drawn into a purchase…..
PLEASE WATCH AND READ IT ALL TO THE END ! IT WILL SAVE YOU MISERY & $$$ !!!

https://www.youtube.com/watch?v=nMz9w2zPH6I&t
Review of American Woodmark Cabinets bought from Home Depot. We are experienced Developers and Self Builders. We build houses, commercial properties, flip houses and manage rental properties. This video is our experience in terms of American Woodmark Cabinets in a number of areas
***CHAPTER 1 *** Looks at 'product build quality'.
*** CHAPTER 2 *** Looks at American Woodmark quality standards during production and their quality control. You will see how, not one, but four of our base cabinets had been allowed to have the glue slip during manufacturing. The assembly workers then pin fix the panels that had slipped, such that the vertical edges were uneven like castle parapets or upstands in different planes.
*** CHAPTER 3 *** We discuss American Woodmark 'Misrepresentation through the use of cutaway demonstration units in store at THE HOME DEPOT. The Home Depot Sales and designer team make great use of these cutaways to 'UP-Sell' the purchase of ALL PLYWOOD CONSTRUCTION BOXES.
*** CHAPTER 4 *** we show you our 'Contract of Sale' where we paid an uplift of an additional $1100 with taxes for APC. Why do buyers want APC ? - Answer ; 1. RESISTANCE TO WATER. 2. RESISTANCE TO HUMIDITY. 3. LONGEVITY OF KITCHEN CABINETS. When they were delivered we found our cabinet boxes are constructed using a lamination of engineered particle (hardboard) to all the external surfaces. The construction method used by American Woodmark leaves a raw edge of hardboard, which simply acts like a sponge if it gets wet. You'll see in the video how just a short exposure to wet creates swelling and distortion of the laminate used on the supposed All Plywood Construction after just 5 minutes. The most vulnerable areas are always close to water supplies, and on the inside face of the cabinet out of sight. Any water will always find the board from the inside. The American Woodmark method of using raw hardboard leaves an inevitable vulnerability. You see how several of our cabinets which were also delivered wet, showed swelling, bubbling and distortion of the laminated outer face of the cabinets. If they could be so damaged from getting wet in a rain shower on the day of delivery after the cardboard casements got wet. How do American Woodmark stand behind a product in terms of it's longevity when the external APC faces of their cabinets were so easily damaged ? In the past when I’ve bought APC, it literally IS plywood boxes painted – primed and finish coat or an Egger resin or melamine finish. Tough and durable and repairable.
We spent additional money on doing a waterfall for our Quartz which we had not intended simply because of this damage. American Woodmark Cabinets are sold by the way under a number of different brand names in LOWES, THE HOME DEPOT, and other independant stores. Their brands are_American Woodmark_Shenandoah_ Waypoint Living Spaces_Timberlake Cabinetry_Allen and Roth_Hampton Bay Designer Series_to name a few.
*** CHAPTER 5 *** and *** Chapter 6 *** Shows you cores of the cabinets from when we drilled to accept appliance hoses. We then undertook a ‘Live Water Test to Demonstrate How the APC product held up. It’s laminated with the same thickness of hardboard that American Woodmark supply for installation as Kick Boards. So taking a scrap of this material we subjected it to a wet test. 5 Minutes of exposure to water, and the hardboard veneer used by American Woodmark starts to distort and swell.
*** CHAPTER 7 *** Delivered damaged. During the follow-ups, we learned our cabinets were manually handled ‘3 times between factory and final delivery'. We learned that American Woodmark have literally scores of dedicated agents, dealing with the problems of damaged and mis-manufactured orders. You are going to spend ‘hours and days’ on the phone, cataloguing issues, never talking to the same agent twice !
You see the inadequate packaging, straps cut in as every handling person uses the straps. There are ‘NO FULL LENGTH 90 degree foam lined EDGE PROTECTORS inside of the straps. AMW do use corner protectors, made of hard plastic. However, they are fitted whilst painted surfaces are still curing from production. They cause damage when removed, or some where they had already moved during transit or rough handling. The hard plastic then rubs against the cabinet inside the casement.
*** CHAPTER 8 *** When it’s gone BAD, your troubles are just beginning. These two large corporations are unable to pivot. They are big, slow, not flexible. Your project is compromised. They score NIL on too many areas to list here. We would say to you Home Depot maybe okay for buying an appliance or a light bulb from, but buying a Kitchen from them as American Woodmark’s agent is simply PAINFUL.
HOME DEPT want ALL YOUR MONEY UPFRONT. Clients would walk away if they had only paid a deposit when they see the difference between what’s on the Can and what is ACTUALLY DELIVERED !
Mr Decker HOME DEPOT CEO, very disappointing you were unwilling to address our issues raised to you directly on several occasions. Equally the senior management of American Woodmark would not engage. Another reason to ‘NOT DO BUSINESS’. No Constructive engagement. No moral compass. No following the rules of Consumer Law with the best interests of their customer in mind. It’s like trying to grapple with a fog bank using a cutlass ! We asked for sensible and real excess ‘consequential costs’ we incurred of around $3K. So far HD have refunded $700.
*** CONCLUSION *** If you value ‘Sanity’ and ‘Quality of Time’ as your currency over $,
– BUY CUSTOM, Find someone smaller, in your area, with verified reviews. Who makes locally and doesn’t transport vast distances, handling many times.
AMERICAN WOODMARK and THE HOME DEPOT – Expect to ‘DO Less’
‘Spend MUCH MORE’