Review Detail

Since the delivery of Wood-Mode kitchen cabinets ($43K), out of 34 doors/drawers about 26% had to be replaced due to cracks in the wood. After most doors/drawers (one is still in the process of replacement) were replaced without any issues, 1 door and 1 drawer face were replaced about 4 times since each time wrong size or color was sent. Finally Wood-Mode sent their sales representative who is not even Wood-Mode specialist but an outsourced arrogant sales person who told me that color variation has to be accepted and nothing will be replaced unless I pay for the faulty product company delivered as well as it was impossible to match that color. He almost contradicted himself since he said it was impossible to match the color/grain but at the same time it was possible if I paid for that. I hope that is not a business strategy to earn money for the replacement parts. He also started pointing to small shade differences in color on all doors which were totally acceptable. He also mentioned that since I accepted those I have to accept questionable differences as well. When I told him I was not going to accept that quality he started to laugh. HORRIBLE customer experience.