Review Detail

I ordered Schrock from Materbrands and would recommend anyone considering this company to dig deep and you will find there are MANY other complaints similar to mine. These were ordered in early June with an October ship date. It is December and we are still awaiting the correct cabinet doors to arrive. They shipped these twice so far and were wrong or defective. They already replaced 7 door cabinets because they only were primed and not finished. Their customer service rep repeated excuses about how busy they were and covid crap.She was insulted because I called to complain! Fact is if they had any quality control these never would have been shipped in the first place. They are so busy because they tie up manufacturing producing replacement cabinets. They have no idea the cost of poor quality. If they did a cost analysis on every step taken by every employee to replace and ship it would frighten them. Nevermind the customer dissatisfaction and word of mouth about them. Their dealers hide and don't answer phones because of the problems. Bottom line I will tell everyone I know to stay away from Masterbrands and all sub brands.