Review Detail

Dura Supreme Inc.
Kitchen Cabinets
Overall rating 
Custom Options 
Price / Value 

Don't waste your money

We were going to wait until our remodel is over to write a review, in hopes it would be comprehensive (and hopefully better), but we're so discouraged and upset at this point, we feel it's good to get it out there ASAP.

We recently purchased a large kitchen's worth of Dura Supreme custom cabinetry. We are thoroughly dismayed both at the product we received, and the lack of attempt on Dura Supreme's part to make us satisfied with the issues we have had to deal with. Our entire experience thus far has done nothing but cause stress, time delays, and added expense to both our contractor and ourselves.

- The crown molding arrived poorly created (paint not clean, cut crooked)
- One cabinet was entirely the wrong size and delayed our ability to do countertops, especially given that Dura made no attempt to rush this replacement cabinet and our lovely kitchen store rep had to drive it to us herself to get it to us faster
- At least half of the cabinets arrived (not post-installment) with dinged and nicked paint and wood
- Most (if not all) of the cabinets had misaligned, peeling, chipped or crooked edge banding - including those that have exposed fronts and thus get to be seen every day for the rest of the lifetime of our kitchen
- We had to place 6 replacement orders, further delaying the project and costing us and our contractor time and money
- For one entire cabinet, even the Dura Supreme rep that came out to the property admitted the edge banding was awful, and yet not only did they refuse to replace it but would not even cover the cost of that cabinet. They came back regarding that cabinet explaining it as "it happens time to time with machine-made cabinets." Based on the frequency of that recurring issue in just one kitchen, we'd say it happens a lot more than "time to time" with Dura Supreme.
- Our interior designer even stated this order was the worst she had ever seen, in quality and in the amount of "fix it" orders we had to place. Our contractor mirrored that and said that in all his experience, across ranges of cabinet costs and suppliers, we did not at all receive the quality we paid for.
- The inside detailing is uneven on cabinets, so one set of cabinets has it higher on one side and lower on the other.

We reached out to Dura Supreme to have these issues addressed, remedied or otherwise recognized and the response we received was not only a lack of offering to cover our unnecessary expenses, replace the cabinetry or refund for the cabinetry for which we cannot afford to wait on replacements, but to somewhat dismiss our concerns as being the result of remodel stress, assuring us that we would be happy once the project was complete. Completing our project late, more expensive than intended and with brand new cabinets that already look worn/used is not going to help our lack of satisfaction.

Furthermore, after having written most of this review upon first receiving our cabinets and being angry at the lack of customer service, we received 5 of the 6 necessary replacement part orders to find that there were serious defects in them. In fact, some were the same defects that Dura admitted warranted replacements to begin with. So now, there are two orders of the same pieces (light rail, crown molding and toe kicks) that are made with the same poor construction. The toe kick pieces weren’t even the same material as our original order, it was a cheaper material, and was missing the detailing we paid extra for. The issues are so bad that we have had to go to an third party repair specialist to fix these before we can even install these parts. Still NO money back (not even to reimburse our designer and contractor who both accrued additional expenses and hours trying to remedy and fix these cabinet issues, or the additional delay in our project costing us even more money). Still no actually quality-checked replacement parts. We didn’t get even so much as an apology from Dura Supreme. What's worse, we got a response from the Western US Sales Rep saying they felt these materials were "acceptable." Our contractor is unable to even install them based on how bowed the wood is. Our contractor has stated he has never seen such poor material in all his work.

Given that we could have spent a small fraction more money to receive perfectly hand made, plywood (not particleboard) cabinets, with quality assurance, we wish we would have gone in a different direction and advise you to do the same.

Since writing this, however, I'm continuing to add to this review with more problems surfacing. Luckily for Dura Supreme, we're posting this today, before this list can continue (as it likely will). Our remodel end date according to the contractor is May 15 (as in everything else in the house is done), and as of May 10, we are still receiving faulty cabinet materials. Yesterday, we found that the measurements were done incorrectly on one entire wall of the kitchen, with our only fix either being to redesign our appliance layout, or reorder one whole wall of cabinets. My entire kitchen layout and wish list is being compromised now, so we've managed to cover aesthetics, functionality and quality in Dura's issues.

Was this review helpful to you? 


Already have an account?


Featured Brands

StarMark Cabinetry
"We built our home over ten years ago with StarMark..."
StarMark Cabinetry
"We just went through a master bath renovation that turned..."
StarMark Cabinetry
C. Daugaard
"I remodeled my kitchen with StarMark cabinets, and I get..."
StarMark Cabinetry
"We just completed our kitchen remodel (2015) and the cabinets..."
StarMark Cabinetry
"We looked at a lot of cabinet lines and we..."
StarMark Cabinetry
"Once we settled on our cabinets and kitchen design our..."
StarMark Cabinetry
Lucas Ptacek
"We were soo pleased with our kitchen cabinets. The designers..."
StarMark Cabinetry
"Got our cabinet in very poor condition! Company said that..."
StarMark Cabinetry
"I've been a kitchen designer for four and a half..."
Fieldstone Cabinetry
Megan blackport
"We love our fieldstone cabinets. They look as good..."

Starmark Cabinetry      Fieldstone Cabinetry


Urban Effects Cabintry

Diamond Cabinets Featured Brand


What is your favorite cabinet brand?

Kitchen Cabinet Information is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.

Latest Cabinet Reviews

" Shrock Not Recommended!!!My wife and I were referred to ASA Cabinets thru our contractor. ..."
Kitchen Craft
"truly disgusted with the product given they sell themselves as a premium cabinet. product had..."
"The construction quality of these cabinets is terrible. The bottoms of two cabinets were..."
"We ordered our cabinets through a big box store and the ordering process was very..."
StarMark Cabinetry
"Shapes Supply was a great company to work with. Their customer service was exceptional, always..."
"I had a professional painting company, they told me these are very cheaply made. I..."
"I had a remodel of my kitchen and three bathrooms plus hallway cabinets approximately 8..."
American Woodmark
"After reading the reviews i was hesitant to go ahead with my purchase. ..."
"Purchased cabinets for kitchen and have the following comments: Finish is very cheap. Chips..."
" This is so depressing to even write about! The last five months have been..."
Marissa Covington
"This company is terrible! They discontinued our stain color while we were re-doing our..."
"First, the Editors seem to have a different opinion on all the cabinets manufacturers except..."
Urban Effects Cabinetry
" Staffs are hands on. Designer went to site to recommend things, Delivery dates are..."
"I have Merillat cabinets and was going to refinish them, friends and workmen told me..."
Dura Supreme Inc.
Caitlin Arnold
"We were going to wait until our remodel is over to write a review, in..."
"Contractor put up 5 of my cabinets. When I looked at them they were..."
"Ordered cabinets in February. Rep had a question about the order and rather than ask..."
"Very happy with the quality and service!"

Cabinet Reviews:  Kraftmaid Cabinets | Mid Continent Cabinetry | StarMark CabinetryFieldstone Cabinetry | Urban Effects Cabinetry 


About Us | Privacy |Terms and Conditions|Sitemap


Kitchen Cabinets on

Welcome to! You have discovered the best site online for Kitchen Cabinet Reviews. We have 
all of the major brands listed - Kraftmaid, Mid Continent Cabinetry, Marsh, Fieldstone Cabinetry, Quality, Merillat, Welborn, StarMark Cabinetry,
UltraCraft Cabinetry, Urban Effects Cabintery, Decora, Thomasville, Medallion, Omega, Diamond and more. The cabinets listed are all major brands and all
manufacture nice cabinets. Feel free to browse the site and checkout all of the reviews left by consumers and we hope
that our site helps to make your cabinet buying decision easier.

© 2017, Kitchen Cabinets Reviews, All Rights reserved


Follow Us on Twitter