Review Detail

 
Kemper
Kitchen Cabinets
Overall rating 
 
3.2
Finish 
 
1.0
Durability 
 
2.0
Warranty 
 
5.0
Custom Options 
 
9.0
Price / Value 
 
1.0
Quality 
 
1.0

Please read before purcahsing

I really wish I'd read more about these cabinets before spending $25,000 for a home remodel. We purchased from ProSource in Dallas and were assured these were very nice quality cabinets suitable for a house we're remodeling that will sell in the $750k range. I haven't stopped crying since they arrived.

Most of the cabinets are not even square, paint is peeling off, particle board is crumbling, some cabinets were split, etc. We've had to replace most of them a couple of times, so good on Masterbrand for a warranty. I am stunned at how shoddy these cabinets are. We've had several installers out to look at them and they've all said the same thing. These are not even semi-custom cabinets. They're like something a bad shop class would bang out.

I can't believe they're made in the US. We went out of our way to make sure we didn't buy cabinets from China, but now I'm wondering if the quality would have been better. The problem, as I see it, is that we could have purchased custom cabinets for 75% of what we paid ProSource and gotten quality. We thought we were getting quality based on what the kitchen designer said. We wanted a reputable dealer and cabinet brand in case there were any problems.

I guess they can sell you anything and then send a really crappy product back and you have no recourse really. They'll replace them, but you just get crap for crap. We've already missed our selling deadline because we had to have certain cabinets replaced multiple times. At best, one installer told us, they were 5-year cabinets.

We were told there is no way to get your money back so they can sell you what they call quality and send you something that's not. We are currently in the process of seeking legal help because it's not right that you buy an expensive product only to have a defective one delivered with no recourse.

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